Hampton Inn and Suites

Stayed here for 5 days and really thought staff was excellent and hotel was great. Room was excellent very clean small desk, internet Complimentary breakfast every morning eggs, oatmeal, fruit etc. Mon-​Wed they have a host that serves food with beer for 2 hrs. Location is excellent near alot restaurants and sunset casino.

I wish I could give 3 ½ stars but I’ll err on the side of compliments. I have stayed at the other Hampton property in Henderson before and was pleased overall. This property (on Astaire) looks a little worn and long in the tooth if you look closely. It was very hot outside for the week I stayed, and although the room was cool and comfortable, the elevator was like an oven. Clearly not insulated. Also, the hot water in the hotel failed at 7 AM so I had to head out without a shower and shave. Really screwed up my schedule, but the staff were courteous and responded by giving me a very late checkout time to make up for the hot water fail, which helped me re-​schedule my business. On a better day, and with a few minor tweaks, this place could earn a solid 4 stars. Bonus: very pet friendly, my cat approves.

Wasn’t impressed. Probably my least favorite Hampton I’ve stayed at. The room was clean but very worn. The paint on the tub was chipping, the refrigerator was so loud like it was overheating or something that I had to unplug it just to go to sleep, I only took the stairs because the elevator sounded like it was on its last days and took forever to open, move, and close. My room was also right next to the exit door so I could hear whenever that heavy big door was being used. Everything else was fine and that’s why I give it three stars but I travel a lot and there are plenty better Hampton’s than this one.

We stayed one night, room rate $ 159.00 for a king room, second floor. While the bed was comfortable, the room clean and spacious, breakfast was good, certain details necessary to create a more positive overall experience are lacking.
When we returned from dinner, the toilet was loudly ’ singing’ intermittently and this continued all night long. We also realized that the pop up stopper in the bathroom sink didn’t raise, so as we washed our hands the sink filled up with water. It was late, we were tired so we lifted the pop up stopper out to drain the sink. Hadn’t planned on using our plumbing skills.
Additionally, when we came in, I asked for a bottle of water and was told I could purchase water or have unfiltered tap water from the kitchen sink. Really?? I’ve paid a lot less and been given multiple bottles of water at similar establishments. The breakfast area didn’t have a filtered water dispenser in the morning either. I was told that the uncovered pitcher of water in the breakfast area was unfiltered from the kitchen tap. Aren’t uncovered water pitchers left on a counter prohibited in the food industry ?
Perhaps, it would be wise to consider purchasing a water dispenser for the lobby with a filter. We noticed 4 coffee dispensers in the main lobby at all times, how about water? Also, a thorough bathroom eval between guests is highly suggested.

We just got back from a soccer tournament where we stayed at the Hampton Inn and Suites in Henderson. The staff was just incredible — always very friendly and helpful and very professional in everything they did. The breakfast was good; rooms were clean and the suites are spacious. They have cookies in the evening, and coffee and tea available all of the time — and the coffee is fresh, no matter what time of day I got it. I would definitely stay here again. Kudos to the people at the front desk, housekeeping, and the breakfast/​dining area staff. Thanks for making our stay an enjoyable one.

This place is awesome! My family and I had a wonderful experience. We received great customer service. I would stay here again if I plan another visit to Henderson. The location of this place is not too far from the Vegas Strip. Our room was clean and the beds were very comfortable.

I really wanted to share with you the positive experience I had while traveling for business from Chicago to Las Vegas, and believe that not enough people do this, and only share negative experiences. These comments pertain the highest level of courtesy, friendliness, AND willingness to go out of front desk staff. One particular person, named Sentry, that worked the overnight shift, was extremely compassionate, and went above and beyond what she had to do to help. I had a taxi driver that, unfortunately, uncharged me by over $ 20, when I fell asleep in his taxi on the way back to the hotel after dinner. I was relying on cash that I had budgeted, until my direct deposit hit my account the following day, and I was telling her how the taxi driver was not leaving until I paid the $ 6 I was short on a $ 53 fare, that should have been $ 25 – 30 for the distance I traveled according to Sentry. So, she pulled money out of her OWN pocket and handed it to me! I was astounded, at her selflessness!
Also, every single one of the staff members each time I approached the front desk for various reasons, stopped what they were doing immediately, greeted me instantly, and AGAIN, were extremely helpful! I’ve honestly never experienced such kindness in all of my business and personal travel with a hotel front desk staff.
Also, I really wish that I had gotten their names, but daytime front desk staff, a young man with blonde hair/​blue eyes, and young lady also with blonde hair/​darker eyes, were wonderful upon check out, and I shared my positivery experience with them, and they asked if I’d be willing to complete a survey, and of course, I accepted their request willingly. The young man went so far as to drive to my boss’s office location in Henderson, where I’m training, to speak to my boss, about using Hampton Inn exclusively for future business travellers with our company, Ageless Men’sHealth, visiting Henderson. I was in a different area of the office when he arrived with another young lady, however my boss filled me in as to the young man’s conversation with him. He politely handed my boss a Hampton Inn labeled folder that contained information about hotel emenities, as well as information about daily brunch. What a class act! That really impressed my boss, and he ALSO couldn’t believe that the young man, and young lady went out of their way to do this!
Thank you again, to everyone’should pleasant smiles I encountered daily at Hampton Inn on Astaire Drive, in Henderson. Please don’t hesitate to stay here, if you’re looking for a restful time, and helpful staff.

Clean hotel with access to a jacuzzi/​hot tub and swimming pool. You can get free coffee or tea any time in the lobby and free breakfast! It includes a variety of foods like cheesy omlettes, chowder, yogurt, sausages, pastries etc! The complimentary toiletries are neutrogena products which is pretty cool. Although the bathroom was clean, the only con was that our bathtub floor was very worn out. Other than that I had a great experience!

I stay here when on this side of town, it’s spacious clean comfortable.
Breakfast is hot fresh and yummm, mon-​wens evening they have dinner and drinks 5:30−7pm. (Fresh baked cookies at 7pm)
TVs in the room have easy acres to hook up your favorite gaming console an extra plus.
The fitness room is good for a little cardio and some free weight dumbbell lifting.
All in all a great place to stay

Stayed here the other night and the experience was mediocre at best.
The exterior and interior of the property have been well maintained. Check-​in process was very easy since Hilton Honors members have the ability to choose a room online prior to arrival! The check-​in agent was friendly too!
Managed to score a corner room, hoping for a quiet evening. The bathroom was in good condition at first glance with great water pressure… however the middle of the shower was sinking in… really bad!
The mattress was a low-​end bonnell, inter-​connected spring designed for 1 sleeper… It wasn’t very good.
Walls were paper thin and I could hear the lyrics of the music that my next door neighbor was playing… not too loud either! …throughout the night, I heard my neighbor upstairs walking and running the toilet in the morning… eek!
Hot breakfast is typical of Hampton Inns, hot french toast, hot oatmeal, breakfast sausage, hard boiled eggs, fruit, yogurt, and juices. …none of it was appealing by any standards… it’s a quick and easy way to not be hungry first thing in the morning! ;)
~$ 70/​night after tax and tip.
Free Wifi, Free Parking, Free Hot Breakfast, No Resort Fees
Free Coffee & Tea in the lobby all day.

Staff was wonderful and helpful HOWEVER!
I am sad to say this hotel’s management or ownership is sleeping at the wheel or doing it willfully and just want to make money… I travel from state to state and stay in hampton chains frequently. I am sad to say this may be my last one because I am having more problems with the Hampton brand frequently… I will explain my experience below and farewell goodbye, best I can do is to deprive them of my money and give it to a competitor and so can you!
I checked in and my room didn’t seem right at first sight. Bathroom seemed almost empty of amenities and extremely minimalistic with some thin overused towels… however that didn’t stop me… the AC unit did… it was so loud you had to be dead not to notice it… yet they rent the room and take my money… so sleep tight campaign is all corporate baloney? then I looked closely to the bead sheet and it became more suspicious. I can’t say with certainty that the sheets where NOT changed from the last visitor but when I had my doubts it became a problem. The bead looked like it was made in a hurry to say the lease and I just had to change rooms.
Staff was helpful and changed my room with no problem. The new room was acceptable at first sight, I was tiered and went to sleep until next morning when I took a shower and as I stepped out and grab the first towel!!! OMG… it smelled like a cheese fondu out of hell! Holly smelly feet in my face… I had to take a shower again and carefully inspect the rest of the thin overused towels to make sure I don’t do this again… I am not even going to complain about this as I am leaving this room happy to be out and on my way…
Final draw… I am done! … Happy stay fellows!

Jasmine was extremely helpful at checkin. She was very accomodating and friendly. However when I called the next day to inquire if this hotel had room service, I was told flatly, «no.» by a woman at the desk. Room service is a must for me when I’m traveling, so a hotel that doesn’t have it alone took off several stars off this review. Because of this, I had to get in the car and drive out to get a steak dinner, then brought it back to the hotel only to see they have forgotten utensils. The ones the front desk provided were plastic, and did not cut my steak. They don’t have silverware at this property, either. The hotel is dark and needs an update. Won’t be staying here again. The tactless woman at the front desk earned it 2 stars. Thank you to Jasmine for her manners and hospitality, however. If I could, I would Unilocal her and give her 5 stars.

This hotel was recommended by my daughters friend that has stayed with her dogs and she highly recommended with our dogs. We only stayed one night.
Room was clean, bed was great, breakfast hot and delicious, mini refrigerator came in handy with our dog food. The only problem was we forgot the wine cooler sleeve inside the freezer section, I have called them to see if they could send it back to us and they told me they need to ask the cleaning clew to see if they found it, I have not heard from them since.
Hotel location was too far away from the strip driving 25 minutes from strip late at night is not fun. Otherwise location was very safe even late at night walking the dogs even though I did see some homeless people around.
Will stay again.
Thank you.

This hotel isn’t worth the discomfort and poor customer service. I had the misfortune of staying 10 nights (my options were limited due to a workshop’s location).
Hampton charged $ 10 more night than what I was originally quoted. Since I couldn’t remember the name of the employee who originally helped me they wouldn’t give me the lower rate.
Other issues:
— hard uncomfortable beds
— thin pillows
— worn out feel to room & common space (Chipped/​scratched: walls, counters & bathtubs)
— terrible housekeeping service (didn’t always mop floors or take out trash)
— desk employees friendly but management has horrible customer service
— side entrance card entry rarely worked
— room keys don’t stay programmed and constantly needed to be reset

The service here is extraordinary — over the top. I stay here regularly. They really make an effort to satisfy guests.

Love this place! Everyone is so nice and accommodating. Great hot breakfast and small dinner, hot cookies yummmmm our 3 kids were happy that makes us parents happy!!! We will be back!

A year ago I gave it four stars — now two. Reasons 1. The beds suck. With all the great beds out there, they have pencil thin and hard mattresses. 2. Checked in on Friday, told the girl at the desk we would be leaving before breakfast. She said no problem we have to go items at the desk in the morning. Went down Saturday morning — nothing. Was told by the guy at the desk «that’s only during the week». No breakfast for me! 3. The A/​C only goes to 68 degrees. Really? We are in vegas after all! The desert! Every time we ask them to lower and they don’t. 4. Elevator is going to leave you stranded. Really bad. 5. Front desk help. Either too busy on their phones or not very competent. Sorry guys!
Shape up Hampton Inn! Sorry, but looks like we are done.

Yay for groupon. We stayed at Hampton Inn for $ 49 a night on a weekend.
Likes
— Plenty of parking spaces
— Clean room/​bathroom
— Comfortable bed and pillows
— Powerful AC
— Variety of breakfast items (they even had Breakfast On The Go brown bags)
— Helpful staffs
— Free wifi
— Quite (no drunk kids running around)
Dislikes
— Internet connection on their desktop computers were SUPER SLOW
— Curtain does not completely shut out the morning light
Overall, Hampton Inn is a nice and affordable place to stay. It takes about 20 – 25 minutes to the strip but feels like an hour away after clubbing and drinking all night long. Which is why next time, we’ll probably just shell out the extra $$$ to stay at either Wynn/​Encore or Cosmopolitan.

I stayed here just one night for a quick work trip. I had a spacious suite, two queens, microwave, mini-​fridge, couch, and two TVs (not flat-​screen). The room was clean. The staff was friendly and check-​in was a breeze. I didn’t take advantage of the breakfast but it looked good, about what you’d expect for hotel in this class. IHOP is conveniently right next-​door for something more substantial. If I had to spend a few days in Vegas, this would be a good choice.

I’ve now been a regular customer of this Hampton Inn for over a year. It wasn’t my choice; the congregation I serve puts me up there. So I’m not really «the customer» — the people they really have to please are my employers.
That said, this has truly become my «home away from home.» I know the people at the desk by name, and they know me by name. I am greeted when I come and go throughout my visit. They are genuinely concerned for my welfare and comfort. Several of the maids and maintenence people recognize me and regularly check on my satisfaction and comfort.
In dozens of nights spent there, my room has always been immaculate upon arrival, and has always been clean when I return in the evening. If I need something, all I have to do is call the desk, and they do their darndest to help me out. I once needed a pulpit robe (!) pressed in 4 hours — one of the desk guys found a way to make it happen.
I know that Las Vegas has many world-​class hotels. I just don’t think I will ever stay in any of them, because no luxury hotel in the world features the warm hospitality I have experienced at this Hampton Inn.