Apria Healthcare

If I could give them 0 stars I would. You mail in payment, they choose not to process it for over a month, then it finally posts on your credit card statement, but it takes them 2 business weeks to post it to your account (so they say). Then they have their call center, FROM THE PHILIPPINES, harass you for payment, which has already been made. Since this is the only company the insurance says I can use (Anthem BCBS NV) I have no choice and will continue to use them. In addition, it took them three times to ship the correct supplies. They are the most incompetent organization I have EVER dealt with – worse than the Cable company – which we all know is bad.
Am from Illinois and the company I used there was great. Wish I could use them here.

the worse and I wish I never dealt with them and if your doc suggests them dont use them look at all the other reviews these people are so dumb… they stall and play games. everyone plays games and passes the buck if I could do a minus 5 stars i would total BS
Make your doc use another company… for your own health this covers all locations

incompetent and should not be in the healthcare industry. If you value your life, get your medical equipment from some place else.

Without question, the most incompetent organization I’ve had to deal with. So far, it’s been several months of bumbling by these morons that have included multiple phone calls from them that accomplished nothing. I have no idea why they called and worse yet, I don’t think they knew either.
There’s a great market opportunity for someone who wants to enter this market and provide even average service… that would be head and shoulders above the service provided by these buffoons. If there’s one more screw up by these idiots, I’m going back to my physician and ask to be referred to a different DME provider. I can’t imagine that any other DME company could be any worse.
One star is way too high a score for Apria. They are truly awful.

Fucking incompetent!!! Nothing but liars and malcontents that obviously are used to doing absolutely nothing for their pay checks.

As an RN who now must be on oxygen 24/​7, I find Apria’s attitude offputting. On Monday, I received a robocall stating my unit would be serviced on Thursday (today). I called this morning to get an ETA (I may be on Oxygen but have a portable unit and still work). Got some fool in the Phillipines whose accent made it difficult to understand, had to repeat my name and address 3 times (I am an American English speaker). I was told I would just have to wait for the tech, the best they could do was give me a 4 hour window. About the only thing they do on time is bill. Wish I was not a captive audience d/​t my insurance.

This is the worst place to do business with. Last week sat on hold for over an hour and now today ⁸⁄₁₀ same thing. I think they may have 2 people answering phones.
Also they do not read instructions carefully and the reason I say that is 2x now my doctor has told them, by letter, that I need oxygen ²⁴⁄₇ and they send bills to medicare OXYGEN NOT NEEDED.
GO ELSWHERE!

Apria use to be in the business of patients and caring for them. That was a couple of years ago.
Now you can’t talk to anyone unless you call 5 different numbers; and leave a message hoping someone will call you back. They don’t. Ihave two insurances and they sent me to collections. No one told me they were having a problem. I got a call from some number in Ohio and just happen to answer because the number had called everyday for almost a week. When I answered i was threatened with hurting my credit if I didn’t pay up. I didn’t know I owed anything. These people sound like loan sharks not people who take care of vulnerable patients. Luckily I am feeling better so I spent the next 2 hours trying to get ahole of someone who had a voice.
Think about other patients who have good credit and the threats they have made to them. I get it Obamacare doesn’t pay like insurances use to. I’ve adjusted I would think a healthcare business would as well. Veterans not being helped and they fought for our country is dispicable too. I told them to get their equipment and i was done.
They pray on the vulnerable at the Veterans Administration and Apria. Horrible to do that to Vets and the most vulnerable. They should be ashamed!

I was very disappointed to hear that there is a $ 250.00 delivery charge… my parents are visiting from Hawaii, they are in their 70’s. Last summer my parents were here in Vegas and the company delivered equipment at a minimal fee. Now not even a year later — the delivery fee jumped to $ 250.00. Last I checked gas prices was going down — I own a business also but I’m not successful by cheating my customers. I do not charge a delivery fee. If I had to — it wouldn’t be $ 250.00. they are a total rip off!

I’ve never dealt with such a unethical, deceitful company. It’s a Long story, but suffice it to say — every review on here is right on — especially about the billing department (see Joe Q’s review. Same thing happened to me, only I had a 100% waiver on my equipment. Unbeknownst to me, they started billing me when I changed insurance companies — didn’t call, didn’t write — I had no clue I was being billed until I got a statement 3 months later telling me I was seriously in arrears, past due, pay up or else they would take action. It was a sizeable amount which I did not have at the time. Horrible, horrible people. If you have a choice, run don’t walk to another health care company

Horrible company with horrible service. Dan is the only great employee left… save yourself and run.

If negative stars were available, I would certainly give Apria several! My wife and I are in our sixties and had been using Apria’s services for several years. A few months ago they started billing us for equipment which was covered under contract, with our Insurance company. We tried calling Apria’s billing department several times and being placed on HOLD for up to 20 minutes each time. We were contesting the bill and apparently, that department is either overloaded with work; don’t have enough help to answer phones; OR deliberately place clients with contested bills on hold to put them off. I then called back directly, and tried the department charged with accepting BILL PAYMENTS and they answered on the third ring! After speaking with a representative and explaining the situation she boldly told me that if the bill wasn’t paid ON TIME we would be sent to a COLLECTION AGENCY. I told her that IF we were sent to a collection agency, I would be on the phone to the State Attorney General’s office and charge Apria with coercion.
After eight years with these clowns, we’re through with them and their OVER CHARGES for equipment which should cost, by far, less money. We now do business with Lincare. Apria can kiss my ass.

4÷09÷2013 I received a call from Apria Heath care saying they were taking over my Oxygen equipment from Preferred Home care and would be out to bring their equipment the next day. I was in shock. One days notice and they are taking over. Called my insurance co and they could not help me so called my Doctor and he had not made any changes. My Doctors office and Preferred Home care and I were on a 3 way call to find out what was going on. Not much help Apria was in charge. I was sick because Preferred Home Care’s equipment was so superior to Apria’s.
When Apria called me they did not ask WHAT equipment I had or needed. I had had them several years ago and I was also extremely upset so just figured they knew what they were doing. WRONG!
4÷10÷2−13
The driver came with the concentrator, the home fill unit and a large tank on wheels. I am 78 years old and use a walker so the only time the large tank is useful is when I go out for the day like to our clubhouse and want more oxygen than the small tanks give me. Also No pulse regulators. I asked where were my small tanks and carrying case and pulse regulator? Apria does NOT have the built in regulators.
I tell the driver this, so he writes everything I did not get down for me with the part numbers and says all I have to do is call and tell Apria I did not get them and to send them out to me. WRONG AGAIN! This was on a Wed. April 10^th. So I called Apria and the person I talked to said I needed a new RX and a new Evaluation after being on Oxygen for 10 years, in order for me to get these small tanks. I argued and argued. I could not go out anywhere without the small tanks. Never mind this woman would not hear me. I said «WHY WOULD YOU NOT REPLACE THE EQUIPMENT I HAD WITH THE SAME EQUIPMENT YOU WERE BRINGING??? DEAF EARS! Would NOT listen to me. Said I needed a new RX for the tanks. WTF??? So called my Doctor and had them call Apria and they got the same run around. All day we went through this and came to dead end. So my Doctor gave me an emergency appointment and sent a cab for me. It cost me money I did NOT have. Also I had to keep Preferred home cares equipment because I had to use their small tanks. I also had another appointment the coming week.
At Doctors office we went through the evaluation, of course my Oxygen levels dropped to almost pass out stage without my tank. Figured I had everything I needed done. Doctors office said they would take care of everything that day, April 12^th. The following week went by and I hear NOTHING from Apria. So yesterday morning April 22^nd first thing I call Apria again and the woman tells me I HAVE ALL MY EQUIPMENT!!! She shows it had been delivered on the 10^th. OMG, I tell her I have my copy right here and it does not list the small tanks, carrying case nor the pulse regulator. I was furious. She said she would have to INVESTIGATE!!! I had the drivers cell phone # because he had called me and it was on my caller ID so I called him. He was in the office with this woman and told her what he delivered. They said they would deliver the rest of it tomorrow.
This is tomorrow April 23, 13 days later, 11:30 am and I am waiting. Also the concentrator they brought me is a piece of crap. It is so loud and it make the entire room vibrate and is extremely hot. They say they will exchange it.
I am sending a copy of this to my Doctor. Such complete incompetence and what they put me through is a crime. As I said, I am 78 years old, in poor health with many other things going on with an extremely bad back and arthritis and much more and in constant pain and I have to deal with someone else’s stupidity!
It appears to me that rudeness and ignorance are the top qualifications for employment. Dealing with someone’s life or death to me is an important matter but in these days we just get indifference.
Waited all day. Called an hour ago they said they would be her by 5pm. It is 5pm and still nobody here. I would like to start my dinner but I would not like to be in the middle of it when they did decide to show up. I have a feeling this is NOT going to go well.
About 5:30 a very nice tech showed up with all new equipment. It took me a while to get friendly after all I had been through for nothing. Just because whoever called me on the 9^th and 10^th of April would not listen to me, was rude, did not know her job? Had no idea what I was trying to tell her. That it was their business to find out WHAT EQUIPMENT they were replacing. How can they do this to old and sick people?
I never want to go through this again. I should live that long. Almost had a stroke with my B/​P being ¹⁹⁰⁄₁₀₀ all because people do not do their jobs.
I do thank the tech that took care of me today and got all the right equipment installed and working.
4÷24÷2013
I did email this in total to Apria and a management representative is suppose to get back to me. None of the above can be undone. But maybe some steps can be taken to improve service.

Totally Unbelievable… A healthcare company charging $ 100 to deliver a part especially being that your traveling and have been a customer for several years. They should do the right thing and deliver it for no charge. I called them to see if I could get them to waive the fee I was sure I would be able to get that accomplished and spoke to the branch manager and she was less than helpful and almost downright rude. Kept saying I am not trying to be difficult, oh yeah well than do the right thing and make it happen. Especially for someone who has been a customer for years. We never pay for delivery in Phoenix. She said the only thing we could do is pay the delivery charge or someone would need to come down to pick it up before 5. She had the odasity to say something like if it is that important to you, you should pay the $ 100. …totally disgusting way to do business.