All Island Taxi

I couldn’t find Freeport review of All Island Taxi.
Yesterday Sat 6/​25, I was running late to Shark Protest in Freeport at Guy Lombardo Av/​Front St between 2pm and 4pm and since next n36 Lynbrook bus was at 3:06pm, so I did’t want to miss the protest, so when train arrived at 2:13pm, I took Freeport Division of All Island Taxi to Front St/​Guy Lombardo Av to make it to Shark Torment protest which I made around 2:35pm since it was only $ 5 and I give him $ 1 tip.
He was friendly driver 2 097. Car #9 I think. He was kind enough to give me receipt too.
I only trust NICE Bus and All Island Taxi.

My son just attended a comic convention at the Cradle of Aviation Museum, in Garden City. The convention was over at 11:00pm. We live in Queens, not knowing the buses stop running at 11pm my son ended up stranded at the Museum with no way to get home. I called All Island Taxi and spoke with Daquan and explained the situation. He dispatched at taxi immediately to pick my son and bring him home and at a reasonable rate! I highly recommend All Island Taxi. Thank you Daquan for taking action right away!

Horrible! Poor customer service, not reliable at all. ZERO STAR IF POSSIBLE.
5÷9÷2016, called for taxi service in freeport, ny.
1. At the first call, i was been told taxi would arrive in 20 mins.
2. 1 called back after half an hour when driver still not show up, and at this call, i was been told need couple more minutes.
3. Another 10 mins later, i called again with «need couple more minutes» answer again.
4. And then, after that, the main line: 516−223−0000, no one answer the phone again. When i tried couple times!!!
So after hour and half waiting, i had no service, and i cannot cancel the request since no one answer the phone, so i have to call my friend to give me a ride since i wasted so much time and no time for me to call another taxi company and waiting.
If you don’t have available taxi, you should tell me at the very first beginning!

We received All Island’s phone number from a friend. I called and made a reservation for a trip from West Hempstead to JFK at 4:30 in order to be there by 6 pm. In sequence here are the events.
1. Called at 3:30 to say we were running a little late and would be ready at 4:45 pm. They didn’t seem interested and said they would be there. Spoke to Jasmine.
2. Called at 5 pm and was told the car was on its way. Spoke to Jasmine.
3. Called at 5:15 and was told there was traffic. Spoke to Jasmine.
4. Received a call from another dispatcher Rick? Said that our driver had been in an accident, therefore the delay and he was sending the driver in another car. It was now 5:25.
5. Called that number back and no answer.
6. Called Jasmine she said he was three minutes away.
7. Called every 5 minutes with varying times given, finally Jasmine said the car had gone on fire bad she sounded very upset and said she wasn’t suppose to tell me that.
8. Continued with calls and 3 minutes away, five minutes etc.
9. Driver arrived at 5:50. He didn’t get out of the car until I knocked on the window. When we asked to put our luggage in back he opened the hatch but it was stuffed full. When I said what are we to do, he said it wasn’t his fault it’s the first time he used this car. He grabbed suitcases and threw them over the back seat. The back seat was right up against the barrier to the front. No way to sit behind the driver. He said for me to sit up front. My husband sat in back.
10. He asked if we knew how to get to the highway. I was hysterical! He said he wasn’t familiar with the area. I started to b put it in GPS and he did also.
11. I tried to put my seat belt on however it was broken!!!
12. We barely made it to our flight and were terribly upset with all the lack of response.
13. To top it off when my husband went to pay him the $ 40 I had been quoted, the driver said it was $ 50. When my husband
objected he took the 40 and left.
I would strongly advise everyone not to use this service. Other reviews that I since have read agree with me. As I said someone gave us the number so we didn’t worry.

Terrible service!
On 10÷11÷15, I called a taxi at 6:20 pm as soon as I landed at JFK. The man told me that the taxi should be there in 15 – 20 minutes. We waited, and waited. Taxi driver called me in 45 minutes and told me that he was in the 2^nd floor of the terminal (Departure), but I had arrived, and Arrivals was on 1^st floor. In total it took 55 minutes for taxi driver to arrive, the taxi was very dirty, front seat belt was broken, and we couldn’t use it. He started to set the GPS on his phone, so he didn’t leave until 5 minutes later. I called the person in the office to let him know what happened and that I wasn’t going to used them any more, and he said that this is a free country and I can do what I want. Though this was a vacation trip I was taking, I travel on business a lot, and have had many other incidents like this. I’ve had it! I will definitely be using UBER next time.

The receptionist has no customer service every time I call I feel rushed and before I finish talking she hangs up. When I call back I am rushed off the phone again. That is why I give them 2 stars

I made a reservation for pick up at 5pm and waiting over 30mins for a cab to get to me ridiculous.

Rude drivers refused to take me from nautical mile to train station on July fifth, as they trolled for higher fares! Left me stuck there over an hour as I watched cab after cab pass me by. They stopped and picked up others! and I missed my train! I called über! Avoid this company! I filed a complaint with the better business bureau!

Terrible service. The driver didn’t have change for one person and decided to bump up my fare to make up the difference.

Not sure this taxi service even deserves one star. We made a reservation far in advance for 4 people (2 adults, 2 children) for a return flight to JFK. Taxi was again confirmed the day before. It took 4, yes, 4, phone calls to the dispatcher before our cab finally arrived — long after we had gone through customs and gotten our luggage. One of the phone calls to All Island left me hanging for 10 minutes and I had to call back. Was told the driver would call me, which he never did. After 4^th phone call, I complained that we were still waiting in the instructed area, had not received any call from the driver, and were waiting in the cold with no sign of the taxi. Finally, Taxi #39, sedan arrived to take 4 people to our «scheduled» destination in Garden City. There was barely room in the trunk for 4 people’s luggage and I had to bring my carry on in the back seat where 3 of us were cramped. The car was in disgusting condition with a broken light on the inside overhead windshield and a cracked window. The inside was dirty. Many Ubers at the airport, which I understand offer excellent service. Anyone would be better.

Honestly one of the worst cab services I’ve ever dealt with. The dispatchers are always fine and friendly but then you have to deal with hour late cab drivers, ones that have absolutely no idea where you are and love yelling at you. Out of the ten times I’ve gotten a cab from them I’ve been stood up 5 times, late 3 times and only had a good experience when I just hopped in the first taxi offered.

Horrible. Just horrible. I and my family members have been using them for several years. They are always late, usually rude and don’t allow you to schedule anything beforehand. The other taxi services aren’t much better– it’s a monopoly in this area of Nassau County. I advise using a driver from craigslist.

So help me God if my daughter doesn’t make her flight. She called the company to make a reservation and was never given a reservation # — just asked for her phone#, address, time & day of pick up, and destination. She called a few days later to change the time of the reservation. «Oh, we don’t have anything for you.» Good thing she had to call to change the time.
At 20 minutes after the p/​u time she calls the company and is told they will send a car and it will be there in 10 minutes. Um, that’s 30 minutes after the reservation!
I called because mama bear is furious that her daughter’s first trip home is starting out with a MIA cab, and the dispatcher hangs up on me after saying the cab will be there. I called back asking if it was normal to hang up on callers, and he said he was trying to make sure the cab was on the way — 40 minutes after she is supposed to have been picked up.
***I haven’t seen any positive reviews of this company. What are the options on LI?

Everytime I call this company it’s the same story they either tell me one will be with you right away or in 5 minutes. Ok that’s just great so why is it that takes almost an hour everytime? Worst taxi service ever don’t use it if your in a rush.