Pure Hair Spa

Kristen is fantastic in both cutting and highlighting my hair. I love the comfort and the modern décor of the shop. Everyone is always pleasant and welcoming.

New year, 2012 — same rating!

Somehow, they got my last review taken down, so I’m writing a new one. Do not go to this salon. They are RUDE.
Upon my first few days after moving to Helena, I was desperate for a haircut. My husband was finishing the move, and so our car was not around for me to drive. I called and made an appointment, letting the person who I spoke to know that I would be walking and was totally new to town and needed directions.
On the day of my appointment, I followed those directions and they were not only vague and incomplete, they were also WRONG at least in part. When I called to get better directions and let them know I was running late, there was no answer. I spent the next thirty minutes LOST and confused, wandering around an unfamiliar area in the August heat, and calling the salon at least 20 times. Never did anyone answer.
Finally, I stumbled across the area where this salon is, and walked in quite upset. There was one stylist and one client in there, and they were sitting and chatting while the client’s color processed. She ignored me until I literally waved her over, and when I asked why no one answered the phone, she replied that it wasn’t her job, they don’t have a secretary, and she was busy. I told her I called dozens of times, and she shrugged it off. When I explained the whole situation, and that it was their fault I was lost, she called me some mean names and I left.
Since when has customer service been SO unimportant to a SERVICE INDUSTRY? This place is highly unprofessional, and although I like Aveda products, I will never, ever go there. In fact, I will make an effort to tell everyone who has ears in this city to stay FAR away.

Love the new shop! Sara Ludtke– Thompson is a true artist with hair!

Kristin has been cutting my hair since I was in middle school, and that was mmmm about 4 salons and 16 years ago? She has since opened 2 places, Park Avenue, now Pure. She sold Park Avenue to one of her stylists I believe. I now get my hair cut by Dara, nothing against Kristin, but Dara is my best friend, so once she graduated beauty school, worked at a spa in Missoula for awhile, then moved back to Helena, I had to start going to her.
I try to plan my visits home to Helena around when I need a haircut because I can’t get anything close to a $ 35 hair cut in an Aveda salon here in San Francisco.