Victoria’s Secret

I just happened to step in here because I was at Sanrio. But I needed a new bra so I figured why not see what they have? I’d always been told to stay clear of VS because of my chest size. But dammit I needed help and the lovely Megan and Jessica came to my rescue. Megan sized me and Jessica helped me choose styles. They were both so patient and professional and Jessica gave me some great bra care pointers. I’m actually writing this review while waiting in line to pay for my new bras. I am THAT pleased with my experience here. Yes the store is smaller than others, yes it’s located at the hood ass mall in Hayward BUT this changes my whole perception of VS and I’ll be coming back to this location. Oh and I got some yummy smelly tings also. Thank you Pink line! And thank you Jessica and Megan, you guys saved my tatas. They are super happy tatas now.

Yes this place is very small in a ghetto mall, the walls are plain white and depressing… but I’m giving it 4stars for the awesome service. A women name Ana with red hair was awesome she helped me with everything, looked everywhere for what I wanted, helped with sales, honest opinion n made my shopping experience fun. i walked in confuse and scared, but I left happy and everything I needed in one stop, good experience, I haven’t shopped for a bra for 5 years and dred it. NO MORE GRANDMA BRAS!! Finally feeling like a sexy women, so thank u so much love!

This VS is so ghetto, their floor is so dirty & stained a homeless shelter is cleaner. Employees do not know when sales start or end so beware. I am so upset as I was told the buy one get one 50% off bra sale was on until today but I just found out it ended last weekend. If their employees knew their policy I would be sporting a new bra but alas this is what happens when you shop at ghetto Hayward VS. Not impressed! I knew I should of shopped in Pleasanton where people are clean & polite.

This is the worst Victoria’s Secret I have ever been to. The store is VERY SMALL.
Compared to other stores, the employees here need more training. This is the first Victoria’s Secret store I have been to where they do not greet you or ask if you need help. They also don’t smile and aren’t friendly at all.
The lines was ridiculously long. I see about 5 employees working in the store, but only 2 of them were helping people check out. Not efficient at all.

Every place is busy, but, this place during this season gets so much busy. Chaotic and crazy place to shop. But, friendly staff. And always smiling and helping.

Was in the store looking for a bra. this lady came in there and she went off. She was complaining how the place was uncleaned. True and all she took the yelling to the extreme and ended getting kicked out by security, but unfortunately she was completely right. The floor in the southland mall Victoria’s Secret is ABSOLUTELY filthy. Large old stains, look like it hadn’t been cleaned in YEARS. I couldn’t believe it. The bottom of the display tables were dusty and nasty. I feel that VS is or should be known to be classy, dainty, and CLEAN. Need to do something about it.

I went in today hoping that I would be able to return some items I purchased online. I get there and no one greets me. I even made eye contact with one of the employees and she just gave me a look. I stand in line for 30 minutes to find out that I can not return my items because their system is down. It is very inconvenient for a customer when they are denied the service they need. Moreover, they could have informed me their systems were down when I walked in. I would not have wasted 30 minutes waiting in line for no reason if they did. Also, I was clearly holding a bag, so they knew I was here to return something. It just baffles me that no one had the common decency to inform the customer that their system is not working, so that the customer does not waste time. It is also inconvenient for the customer who does not have any cash on them. They’ll be wasting their time like me and end up not being able to do what they came in to do.

Simone (i hope I spelled her name right) is the best ever!!! I hope Victoria’s Secret and its management know how valuable and special she is. She’s the most helpful, welcoming and knowledgeable person I encountered so far in all the VS stores.

Come here couple time, service is so bad, when u buy and pay, it’s okay, but when u need to return something, they look u like shit. Never come back.

I’m just going to give this place a star. I want to give this store the benefit of the doubt for the customer service yesterday– Maybe it was the workers who hate their job I’m not sure. But the girl that helped me gave me so much attitude as soon as I walked in. (I should have gotten her name)
It took me explaining myself 3 times that I was there for a bra fitting, which i’m sure she wasn’t happy about. It took her 10 mins to actually come over to the dressing room when I was finally ready. & let’s not mention when I was ready to check out !! I told her I was ready to check out & she goes «okay» & turns her back on me to go do something else !!
Its already hard enough to shop w. child in stroller but after that I will never go back there. I shouldn’t have to hunt people to check me out in a store that wasn’t even busy to begin with.

Every single time I come here the line is sooo long & slow. The dressing rooms are disgusting. I didn’t even want to take off my shoes it was gross. Lingerie store should be clean & a fun experience to try things on. Definitely not the case here.

The service here is hit or miss. I wondered in on a Lunch break one day and when i refused help i was followed around the store by an associate. Which is fine, We do watch «those people who say No to service» alot at my job also, but the store is so small it struck me as odd. I bought 5 panties for $ 25 and within a week one pair was coming apart at the seams really bad! The quality just sucks! When i called and talked to a rep they told me to bring them back in and they will replace them but i don’t want them, i will never waste money on anything from this store, ill order from FREDRICK’S better price and way better quality. I suggest if you shop here really check the quality because chances are your getting ripped off.

The lines at this store are always extremely long and takes forever. Poor customer service as well. Also, they are often out of sizes and their promotional items. On my most recent visit, their credit card machine was «off line» and not working, so I stood in line for 15+ minutes for nothing and could not even purchase the bra. Grrrr! I give up!

Ok, so I came here yesterday looking to return a bra and buy another bra. The sales girls here aren’t the friendliest. I interacted with one for a return and although I realize that she might’ve been new (she didn’t know what do when returning a bra without a receipt), she didn’t smile at all.
I was walking around after that looking to find a new bra, and no one asked me if I needed any help (which I did). So I had to find the sales girls and ask them questions, etc. I asked the same sales girl to measure me, and she smiled more at that point. She sent me to the dressing room with a card (she wrote something on it). When I got to the back, there was no one there. There was another customer who at that point went to find a sales girl and she opened the fitting room doors for us. I handed her the card and she acted like she didn’t know what it was. Good thing the previous sales girl had told me what to tell them. So I told this girl I needed to try on sister sizes of the bras and she says «so, what do you want to try on?» But she says it in a surly way. Then I spell out for her exactly what I want. I tell her I need sister sizes of the bras I’m holding. I show here the bras and tell her they’re angels and I need this specific size in both push up and demi. Then she walks away and goes looking for the bras. No smile, no «ok I’ll be right back», etc. She brings me the bras I asked for, but no check in after that. I am just saying that when I’ve gone to other victoria’s secrets, they’re always checking in with me, asking me how the bra feels, asking me if I need help fitting the bra, etc. I didn’t get any of that sort of customer service here.

Truly, their service was five star today. One of the managers, Christine, was VERY helpful, patient, and understanding. She spent so much time racking her brain with me to find a bra in the right size and style to fit. However, VS doesn’t carry the size I need. This is NOT their fault, and it’s the only reason I’m not including that fifth star. Now I’m on a quest to find my size elsewhere – probably online.
I will continue to go to this location for other, non-​bra needs. I highly recommend this location when Christine’s on staff, she will take care of you.

Worst customer service ever go to Newpark mall

Ghetto and lack of wholesome customer service.
I usually go to south land to pick up quick items at their actual real stores that southland has left (I can only recall f21, VS, Macy’s and Bakers because God forbid they close down any of these stores and keep adding more cheap and even more ghetto stores) and I’m more of a PINK girl, and it’s disappointing to see how limited they are although it is a small store. At least they do keep up to date! On everything more or less!
Anyway, I only get a decent amount of customer service from the associates, but usually from one woman (African American, perhaps the manager) actually walks up to you and asks questions. She’s the only one I can think of who’s actually had done a bra fitting on me (wrong size btw but a good try) and I kind of wonder if she’s the only bra «specialist»? Or actually knows how to do them.
I didn’t know VS offers things like a bra fitting, and a FREE one, and sometimes even promotions for a bra fitting (like a sample of their perfumes and/​or such.) It doesnt seem like a lot but it keeps me interested! Maybe Southland doesnt care for customer service like other places…
If you haven’t been to great mall to experience a bra fitting and trying on a few in the fitting room then you’ll realize how much of a gap there is between the two when it comes to customer service and making the experience fun for you. Even the PINK girls or other employees have the pink measuring tape and will confirm a bra fitting and just to be certain, they’ll walk you to the fitting rooms with a bra specialist and that bra specialist will give you more than one bra to try on! Very welcoming and thoughtful. It kinda makes you wonder that being a huge and popular brand and all, why would one store lack skill and customer service and the other doesn’t!

It must have been my lucky day, for I felt appreciated by the employees as I walked into the store. I may not have the money to purchase everything I want it, trust me! I definitely would love to buy at least 5 pairs of lingeries and 5 pairs of sexy bra’s and thongs: P Well, although my intention wasn’t for the lingeries, I went ahead and grabbed my basket and started picking what caught my eyes. I love their lotions, and as well as their body wash, spray shampoo’s and conditioners. It was actually nice layout and overall it’s organized. The girls were busy and helpful to the customers as far as I know I witnessed it. They get the job done right, but some need to learn quicker than the others.
Overall, I would go back there to shop :)

I normally go out to VS at Great Mall or Pleasanton, but once in a while I need to pick up something quick so Southland VS it is.
Ugh this place is a hit or miss but mostly a MISS its really really messy and unorganized. Musty dirty old carpet, and limited merchandise.
Staff is ok, sometimes helpful sometimes not so much.
Like I said, I only shop here when I don’t have the time to run to Pleasanton or Milpitas.

I’m giving them 2 stars instead of 1 because I received my FREE PANTY from them today!
If you sign up for their Angel Card, then you have something for free or some discounts every month.
I bought a boxer for $ 9.99 because it was 50% off sale.
I had to buy something with my Angel card, in order for me to get a FREE PANTY!
The sales people were very nice and helpful! =)
The store was a little messy, but it was in the afternoon when I went here.
I don’t know how the fitting rooms looked like… so next time I’ll check it out.
Overall, my experience here was okay! =)