US Post Office

I dont usually comes here. I prefer the one at Union City. Let’s talk about this PO. My friend mail me an 2 days priority package from OC CA a few months ago. I tracked the package and it clearly said it arrives to this post office (on the 3^rd) days. So I guess it will get to me on the 4^th day but guess what. Nope, upon tracking the package again it was then transfer back to Oakland facility, then to New Jersey and finally delivered to a PO box No there. Go figure. How the hell that happened? Went to the PO, waited half an hour in line just to speak to the supervisor and she freaking insist that I probably instruct them to reroute it to New Jersey. Till today I don’t really know what happe.
Now let’s talk about recent episode. We moved to our new place in June. We went USPS website to change our address or reroute our mail to our new address. We actually contacted all our billings company on the changes already but still a few mails will definitely get to the old address. Guess what, after a month not a single mail reroute to our new address. We have to go to our old house to pick them up. So, their excuses, they don’t know what happen. The mail carrier was on vacation and it will takes 3 – 4 weeks to get into the system. Bull $&@$ the website clearer stated it will only takes 7 – 8 days. So as usual it’s a waste of time and energy talking to them. The can’t solve their problems… I am getting a hernia dealing with them!

The line for passports is ridiculously long. Was there for an hour and only 5 numbers were taken. I was 20 numbers later and needed to leave. Please get more people working to make this process faster. If you are not there before they open, probably an hour or 2, there is no way of being able to get out of there quickly. Whole process no matter what time you get there is probably 2 – 3 hours.

I am going to be that one guy that leaves 5 stars because who goes out of their way to give a post office a good review… well me.
I mail a lot of stuff, recently I have been printing all my postage at home through
and then I come here to drop it off if I want it to go out the quickest.
I have shipped from here before and Mondays are horrible because they are closed on the weekends, so try to plan ahead of time or buy online.
As far as customer service, the people that work here are no BS, so don’t BS them and they wont BS you.
USPS is the cheapest route for a lot of your mailing needs. 90% of the time I find it cheaper than UPS and Fedex for smaller things.

This place is such a big headache to go to the lines are almost always out the door and into the front hallways of the entrance. When i do come here which isnt very offten i just dump my mail inside the post office and leave. Whether its just a package or just a couple of letters. I would never want to go here unless i absolutely have to. And wh y i do i either go super ealyer or super late if you go anywhere in between youll end up being there for practically for the whole day.
I dont blame the people who work there or anything but they need to have more people working there on the peak hours. And the parking lot is a joke. The people who go there dont even look whats behind them and they almost crashed into me and i wasnt even moving

so this post office doesn’t deliver mail correctly, nor do they answer the phone. when attempting to leave a vmail… you get a msg that the mailbox is full. when waiting for a «receptionist» you get looped right back to the full mailbox. genius. Even thought the closing time is listed as 5pm. they do not answer calls at 2 pm nor 3pm. My package has been «out for delivery» since the 19^th of dec. sent an email to usps via
…and nothing Can we just fire them all and pay ups to take over?

Long line every single time I am here. There is no use going here. I came to talk to a supervisor because they lost my package just as I gave it to them.
The SUPERVISOR working supposedly scanned my package but can’t seem to find it…
Lost my package. Try elsewhere.

Service is utterly terrible. They closed certain service such as passport and claim service at will. Since this is a government agency, service should be the same across the board. I am a government employee so I know that there are standards and especially with customer service. I’ll bet they missed that training.
I gotta give my local congress person a call about this.

This is the worst place that you might ever experience to get service. My package was delivered to this place and I was leaving the country. I went there with my tracking number but they simply said we can not find it because it takes time!

Customer service? Not really! Mail carrier competent? Not really!
Tracked my parcel online at stated was attempted delivery on 09÷17÷15 with notice left! NO NOTICE LEFT. Ok, so I waited another day hoping that it will be delivered then (HAPPENED BEFORE) but NOTHING! 2 days later go into the Santa Clara location on a Saturday and the covering supervisor there Mike said the normal supervisor Virginia will contact you no later than Monday. Guess what?! No call! Shocking I know! Attempted to call multiple times. I mean multiple times with no luck. Also, it says leave a message but the mailbox is full (awesome! I know!).
So yesterday 09÷22÷15 I go again to the post office and the line is long as usual with only 2 employees (some nice, some grumpy. its hit or miss). I asked an employee if I can speak to Virginia the supervisor and the women behind the counter says get in line and I will page her for you when its your turn. I said really?! I have to get in line just to speak to the supervisor with a problem I had previously. Yes! She said. Now, another employee comes out and I ask her to contact Virginia for me. She said ok. So, I wait and guess what! «Oh sorry, I forgot that she left for the day!» Hmm… Great! Now, I give her the same information with tracking number and no luck. She says someone will contact you in a day, and says that Virginia is not the supervisor for your area! Again, GREAT! I also have been calling everyday since as well with no luck! So hopefully someone calls today. Will attempt to stop by again today. Wish me luck! Thanks for listening Unilocalers! Seems like I am not the only one. Read Chris H. review dated 09÷22÷15. Must be the same mail carrier! Something must be done with this problem.

Had great experiences up until a mail carrier lied about attempting delivery.
I waited all day for a package that never arrived, then the next day it was updated post mortem that they had attempted delivery so that they would not be found negligent.
Even the time they threw on there I was literally sitting in my house waiting, and i further know they didn’t come since there was no slip left (so they didn’t even come by and just not try– it literally never happened).
This is the second time I’ve had the mail carrier lie about attempting to deliver a package– and when I’m paying for upgraded shipping and the items are important, it’s just another great reason to always use UPS.

I know there are some opinions on every Post Office, but this one takes the cake. Our mail box at our complex was vandalized and is completely broken. There for we now have to pick up our mail at the Post Office. It has been over three weeks and yet the mail service or our complex fail to fix our mail box.
Coming to this particular branch, the parking area is very small. As I walked in, I noticed two lines. One for outgoing mail and the other for pick up. Tell me why the pick up line was twice as long as the outgoing. There was only one person helping the pick up line. I handed my ID and a utility bill to an asian lady there telling her I wanted to pick up my mail. She looked at me like I was crazy. She took both my ID and the utility bill which had my current address on it and walked towards the back. After about five minutes, which felt a lot longer, she came back and shook her head saying I don’t have any mail. Are you serious lady? It’s been three weeks, and you’re telling me I have no mail? Not one? Not even junk mail? You got to be kidding me. I don’t think she even knew how to check where my mail was held.
Long store short, I had my Fiancé pick up our mail a couple days later. Sure enough, we had at least three weeks worth of mail in our pile. Come on people, no wonder why they coined the phrase going postal. Look at who you have working there.

The workers I encountered were friendly and willing to help. However the people who visit and frequent this post office can be real buttmunches.
Sure there should be a few more workers working– but I don’t see why all the hatred towards those who are on duty. I have to admit I was a little erked to show up and find out that my package that was to be picked up was no where to be found (the carrier had ended up taking it to be re delivered without notifying). But the workers did their best to try and assist. During that time, I witnessed some of the rudest customers come in and have attitude towards those working the front desk. Props to the workers for keeping their cool– but why all the attitude homies in line? No one likes waiting in line. But suck it up. It’s like the DMV. You know you’re gonna have to wait in line, no need to be huffy about it.
Parking pretty much is whack. It’s a small lot and people are always coming and going so be weary of cars moving around. Lighting at night is pretty bad. So I wouldn’t visit at night.
But for the most part it’s a fairly large post office and if you’re nice the workers reciprocate and are nice back. It’s called karma people!

Package was suppose to come in and carrier left a slip saying it was back at office. Went to the office package is not here it is with carrier. Supervisor told me he would call around 5 – 6 to get my package since I needed it today. No call or anything. Worst experience I have ever gotten, highly disappointed with the way the office handle this situation. Would have been zero stars if it was possible.

I would give them zero stars if I could. Horrible service, dirty and disorganized and so dang slow. The rep I had (I had to pick up a large box) flat out lied to me saying the box wasn’t heavy (of course it was) so that she wouldn’t have to find someone to help me with it, and the box arrived with a dent which I pointed out to her and got a response of «it’s just the box.» Really? How do you know that? It was marked fragile and yet — a dent. I’ll have to open it up to make sure it’s okay and if it isn’t I doubt they’ll care.
Horrible. I wish I didn’t have to go there but that’s where shipments go when the mailman can’t deliver them. Hate it.

I went there early in the morning to pick up a package. I was pleasantly surprised as most reviews were rather negative… but in my case, it went smoothly. There was a long line, but the staff worked efficiently and the line moved quickly. Moreover, the employee who assisted me was courteous and quick. USPS offices are often understaffed and afflicted by long lines, but with that in mind this one location is doing a fairly good job from what
i’ve seen.

I’ve never had a long wait here, but then again I don’t come around the holidays either. The service is quick and courteous. First time using the Passport office. I called earlier in the week and they said to come 20 minutes earlier than 9 to get a number to wait. If not, you have to come back before 1pm when they reopen to conduct your business. We shall see.
At 9:26, the worker opened the door at 9:07. 7 minutes may not seem like much but u still have 2 wait to process. I am #12. I really detest an entire family taking 1 ticket. Like wth?/:)
Oh & 1 employee only 2 process every1. WTF Passport!

Always seems under staffed always a long wait. My least favorite post office. I try to avoid it but it’s the only one open on Saturday so I’m screwed

The mail carrier for my street sucks big hairy balls. His attitude stinks and he looks like a hobo, he’s grungy looking and always wearing sweats, sneakers and a t-​shirt (he doesn’t wear a uniform). I swear I thought he was some shady character eyeing homes in the pretense of distributing flyers through my neighborhood to later come and rob them until I spotted him dropping of mail at my home! lol… seriously!
I always say hi and he only stares, or sometimes makes a mmph sound. I was beginning to think maybe he was mute… until one day he left my gate open, and I politely asked him if he would please close it on his way out. He yelled that I needed to oil my gate because it was hard to open… dude, you’re easily 300 lbs and about 6ft tall… I am much smaller than you and if I can open the gate I’m sure you can too…
He’s thrown my packages on my lawn, because he doesn’t feel like walking up my driveway.
He’s sent packages back to companies because he just didn’t feel like stopping by my house at all.
There are days where I have no mail and then miraculously one day of the week I have a big ass pile.
I don’t live out in the boonies… he’s just a lazy bastard.
I’ve called numerous times to this post office to file a complaint… but, surprise surprise… NOBODY ever answers the phone.

Hard to really give a 5-​star review to a post office, as it usually is right up there with «places that give you agita” – the holy trinity being here, the DMV, and maybe the doctor’s office. However, the few times I’ve been here, lines have been reasonable, the employees were helpful, and I left satisfied. Can’t say that too often. Parking lot is small, and there’s only one way in, but it’s near a ton of other city facilities (courthouse, etc), so get all your civic errands done in one shot.
Note: the passport room for renewals and new applications has different operating hours than the main lobby. See the sign on the door. They also do not mail renewal applications for you, you get the information, fill it out, get a filled out envelope (flat rate, but you pay for it at the front), and mail it from the lobby later. I suggest bringing the application in first already filled out, and then just mailing it from USPS in a smaller envelope to potentially save some money (the envelope is one of those pre-​paid flat rate ones, maybe you can fit it in a smaller one?) Just a helpful tip.

Im giving this place a 0! Every time I come in
Its the same story only 1 person working!!! The worst post office ever!