Summerwood

THANK GOD MY LEASE IS OVER!!!
When we first moved in, things were good-​only complaint I had was once you step outside you were smacked in the face by the smell of dog shit. About 3 months of living there, the mailman stopped delivering mail because people were easily breaking into our mailboxes (according to the mailman our mailboxes weren’t up to code) (the office used another excuse) so they stopped delivering mail for 2 + MONTHS!!!
Then, our breaker went out. (When the breaker goes out power doesn’t work) it happened at 6:30PM (after business hours) so I called the maintenance # that they gave us & according to them it was not considered an «emergency» so I couldn’t cook dinner because my stove wasn’t working & fridge/​freezer stayed off all night until they were able to fix it 2 Days Later!!! (Please note: this was in JUNE when it is extremely hot AND I had to pay for my family to eat out for 2 days because I didn’t have a stove!) So it took them the whole day cutting a huge hole from our bedroom to kitchen to fix. After that was done, I contacted the Property Manager Stephanie asking how I go about getting the stuff in my refrigerator replaced since the breaker went out-​apparently that wasn’t her responsibility… Bullcrap! But I didn’t want to start anything especially when we still had 7 months left of our lease. 2 months before our lease expired, our breaker goes out-​AGAIN not surprised cause They were the maintenance guys– they didn’t look /​sound like they knew what they were doing!!! Only, the power wasn’t working on the right side of the kitchen. So at that point we gave up. We literally moved everything to the left side of the kitchen. Then, we found out the hard way that the breaker had completely gave out because as I was cooking dinner, the electrical stove CAUGHT FIRE!!! Literally sparked & caught fire! At this point, we left everything broken. I wasn’t going to mess with it and I def wasn’t going to inconvenience my family our last month of moving. After moving, we get this LIST OF CHARGES!
Summerwood billed us $ 337.34 (BALANCE AFTER OUR $ 199 DEPOSIT)
$ 50 paint-​We were told we can put holes in the wall as long as we covered them with putty (we did)
$ 90 carpet shampoo (we specifically rented a carpet cleaner)
$ 165 cleaning fee-​we spend 3 straight days scrubbing the apartment from top to bottom
$ 14.50 drip pans (stove)-STOVE NEVER EVEN WORKED!!!
$ 123.21 (Jan. Water/​garbage)
The list goes on… On top of that-​they requested to PGE that our power go off on the 6^th-I’m assuming so they had time to «clean» the apartment on our account. I turned off that account the first day of the month. Them needing power to «clean» the apartment «isn’t my responsibility.
It is NOT worth the high prices the apartments are. Luckily we were able to rent a 2 bedroom 2 bath for $ 1,875 rather than the $ 2400 they’re going for now.

We are sad to leave! After two years of living here, we are moving due to our growing family and our 1 bedroom apartment is just too small now. Stephanie, our Property Manager has been so great along with her assistant Tangi. If we had any questions, Stephanie got back to me very quickly. I wish we didn’t have to leave as this place especially where our apartment was in the back was very quiet. We got along great with our neighbors and felt safe. We will definitely miss this place especially since this was mine and my boyfriend’s first home together and then our daughter’s first home.

If I could give Zero. I would.
Okay so me and my friend were looking for a place to live. We came across Summerwood. It looked decent enough so we went in and took a tour. It was $ 1345.00 for a 2 Bedroom 2 Bathroom. Apartment 201 if I can remember correctly. I really liked the lady who worked there, she was about 8 months pregnant but very sweet and very accommodating — I think her name was Daniela. I remember out of all the apartments, the one we had was the only one without an updated Kitchen, so she talked to her manager and they agreed upon an $ 80 concession. Everything seemed to be looking up. Until we realized we were in the middle of a management change and then it literally became a living nightmare.
Our second month we paid the rent and maybe a day or so later we got a 3 day notice on our door stating that we needed to pay $ 80. So I went down there and talked so to some lady who said she would get back to me, but of course never did. So needless to say I contacted them the next day and the lady from the previous was no longer there and it was a different lady and I got the same «I’ll check into it» speial. Needless to say I got another notice and still no one was doing anything. The next day I remember was my day off and a man who as In the office. He attempted to give me the run around as well but i insisted so he pulled out my lease and to his surprise I actually did have an 80.00 concession. He said he would have it fixed in the system … And about 3 months and countless hours of my time wasted — it finally was changed.
The staff here now is RIDICULOUS — the left hand doesn’t know what the right is doing, and still have the most pompous attitude I’ve ever encountered. You can’t get a hold of their corporate office «Trinity Property Management» (not that they would do anything anyway) they could care less about «community» or tenants.
They are overpriced. Looks good on the outside but no substance. Not to mention they wanted to raise the rent from 1345.00 to 1695.00 which seemed to be a common theme or topic of discussion that I heard from everyone I bumped into doing laundry.
The last straw was when we moved out. We did a walk through and the woman said that I might get about $ 200 off of my deposit but other than that it looked good. What actually happened was they took my deposit and said that I owed them $ 300 more dollars. Uhm… bish what? Despite my before and after pictures they insisted there was nothing they could do and some how the girl who did my walk through didn’t work there anymore.
It’s sad because the tenants suffer due to the lack of consistency, lack of knowledge, constantly changing staff and corporate «values» (more like lack there of)
ONLY Positives here are the fact that there is a Pool and it is Pet Friendly.

I wish I could give NEGATIVE STARS, I only lived here for a year and SO happy I moved out of that horrible place.
When I first move at Summerwood, the Management was different. Amber and Daniela did a great job, including the maintenance. They handled our request quickly, never gave me attitude and was always accommodating.
After the first few months were ok, but everything went down hill from there…
REASONS NOT TO LIVE HERE:
1) Safety: There was a shooting and the cops killed the woman.
2) Theft: Our car & mail was stolen, management didn’t do anything to improve the «hot spots» of majority of theft is done. They could invest in cameras or better lighting but instead they installed stereos by the front lobby to tell you how great Summerwood is, so dumb.
3) Neighbors: We lived near the play ground and our direct neighbors weren’t that bad, actually we made a few friends HOWEVER, the majority of tenants at this place are either college students or older families. So unless you are okay with smelling weed and hearing loud music/​parties all of the time, this is not the place for you.
4) Maintenance: They flat out ignore your request, my husband saw one of them walking around and had to ask him to check it out after the third time of requesting officially.
5) Management: They are always changing, no consistency.
6) Trash: There is always old furniture dumped there
7) Deposit: don’t count on getting it back, they charge you for everything
8) Lack of Rent control: Rent goes up every year about $ 100-​$ 150
9) Parking: IT SUCKS, people hold spots for months, management doesn’t do anything about it.
10) Laundry room: Old machines and they are always breaking or are broken.
Positives:
–Dog friendly
–Affordable
–Pool
–Gym

I wish I could give negative stars because this place flat out sucks. I lived here for a year, and it was terrible. I lived above the laundry room and constantly had problems with ghetto ass people having PARTIES IN THE LAUNDRY ROOM!!! Are you kidding me? On one really bad occasion I was forced to ask them to quiet down since I had work the next morning and they were being do loud and some of them were hanging out on our stairs. Some black girls proceeded to come up the stairs and try to fight me?! Are you kidding me. I don’t know now many times I called the cops while living here.
Also we lived right in front of a doggy area were I would let me 6 lb. dog out to out and poo, off leash because I trust her and it was literally 10 feet from our apartment. One day the office manager (at the time) yelled at me SO UGLY and told me to get my dog on a leash like I had a huge monster he had never seen before. WHATEVER. I was breaking the rules afterall, but no need to be so rude/​dramatic. A few weeks later I see him walking around with his largER bulldog and two huskies! Really MF?!
Also they don’t have a drop box. Cabinets are old and janky. My towel rack fell off once I put a towel on it. And they charged over $ 1000 for new carpet/​doors/​paint after I moved out when the existing wasn’t even bad?
Shortly after I moved out someone was busted for having heroine and guns in their apartment and the cops killed a woman there.
Don’t move here…

Worst apartment complex ever. They had really great managers before (mike and then amber) but now the two old hags who run it are doing a very poor job at it and they are not accomodating or pleasant to the tenants. I’ve spoken to several of my neighbors and most of them hate the new managers. Rent has kept on going up, they dont take care of the surroundings, people park anywhere, the list goes on and on. Do not rent here! They are other options elsewhere that are worth your hard earned money.

wow so i have been here for 2 years now and im so glad my lease is up. a couple of weeks ago some guys were fighting and threw one guy threw our neighbors door. 2 months ago a lady was shot and killed in the back. lets not talk about the maintain-​ins. when we first got here there was a white gentleman who would come by everyday and and clea the spiderwebs from the steps oh the spiders here lets not get me started on that. parking seems to not exist here, management has been changed 3 times since my arrival here. then they had these 2 Latin guys that worked here, and i must say they knew what they were doing and then there is Mike where the hell did he go he worked in the office and he seemed to be the only one that has things under control and i don’t know what they did with him but i would bring him back if i were them. on top of that these guys put a notice on my door stating that the next day the new property owners would be entering everyone’s homes the very next day, which we all know you need at least 48 hours. I wasn’t home that day and when i asked if my home had been inspected the maintenance replied Yes. That was Bull because 3 days later 8 or 9 guys in polo shirts were knocking on doors and checking our lights and fire alarms i was home then and only 2 guys came in check the stove the bathrooms and left. that seemed about right but i noticed that if you were not home .all of these owners would walk into peoples homes on there patios opening there storage spaces and just invading privacy it doesn’t take 9 people to check your lights. also both of my bathroom lights were not working and i had asked maintenance for some light bulbs he said he would drop them off. though i know i should put in a work order that is my fault knowing that this new guy has no clue what he is doing. it had been 2 weeks since i asked him and he said oh we ran out i just ordered some. What a jerk i pay almost 1600 big ones to be here plus 80 bucks for trash. really 80 bucks for trash and its always full of other peoples trash who dont even live here. there’s some guy always riding his motorcycle really loud and playing his music super loud why? this place is garbage

Worst apartment complex ever. Honestly the location is sketchy, but I had an apartment near the back so the street activity didn’t bother me. It was just everything and everyone inside the apartment complex that was horrible!
The tennants are either really strange, or really ghetto. There was one family that decided to have a party in the laundry room one night! They had all their friends gathered around just chilling in the laundry room for hours. We lived right next to the laundry room, so we tried to tell them to be quiet and they came over and tried to physically fight with us! Like we were in the wrong for not letting them get ratchet in a laundry room!!! I mean the machines in the laundry room were always broken, but have the decency to keep your social events in your own apartment.
Once you deal with your neighbors, you have to deal with management. They were horrible to deal with. Mike was the only nice guy, but halfway through my lease he left. This woman named Danielle took his place and she is a real b$&@!. She had an excuse for everything, and if it was her that made a mistake, she’d blame it in you. Even if you explained yourself to her, she’d call again asking the same damn questions. Just stupid, money hungry, and crazy rude!
They got rid of their drop box, so if you need to turn any papers in you better have time to do it in person. I’m a full time student, a full time worker, and a full time mom. I worked or went to school 7 days a week, and always left before they opened and came home after the closed. When I tried to turn in a my 30 day notice, I left it in the old drop box and sent her an email. She stated she never recieved the letter because they didn’t have a drop box and don’t check it anymore, so she decided to charge me an extra month even though I already moved out.
If you still want to move in, check the news. Not only was a 6year old boy murdered here before, but just before I moved out in January they busted someone for selling heroine out of his apartment, and then a police involved shooting happened.
So much bad stuff to say about this place, but I trust you all get the point by now.

This place is awful. Please People stay away from them. Management is rude l, careless and they WILL take all your deposit with random excuses. Management before waa friendly. lived here for year and 6 months ans it was a total nightmare everyday. You can literally hear everything in these apartment areas are dirty. It was the worst place. Extremely horrible.

The management wants everyone to pay rent on the first of the month and you are considered late on the second of each month, that’s crazy! and unfair. The trash areas are always nasty, the leaf blowers are always messing up the parked cars with dirt and leaves. However, I must admit that, they are excellent when it comes to addressing issues you may have inside your unit.

I have lived here for the past year and 6 months and I can gladly say I am happy to be moving out. I moved in here October 2010 and it was all fine and dandy. After the new year management switched and that’s when it started to become a living hell. Everytime I went to the office there was a new face behind the desk. Just unfriendly and unaware of any of the procedures. Besides that My rent has increased 200 dollars and I havent even been there 2 years. The manager himself is very unprofessional. He doesnt return calls and if you have a question he normally says… ummmmmmmm and really don’t answer it. I can honestly say the thing that topped the icing on the cake is when they input my money order in for rent at the wrong amount and never corrected it. I had to dig in my records find my receipts copy them and send them to the office at least twice. I was getting letters on my door to pay or quit and all the while they had enter the wrong amount. This problem barely got fix a week ago, remind you its been carrying on since december. Come to find out they actually owe me $ 300 dollars and you can believe I will get it along with my full deposit! Overall this complex is nice for the most part the tenants are too. Vistors parking sucks on the weekends and there is anal people who will call and try to get you towed. Raccoons are present during dark hours and you can hear them fighting at night. Bums come in from off the street and dig in the trash cans for recycling early in the mornings. For the price your gonna pay now (1125-​for 1 bedroom) your better off going somewhere else with professional office and property managment.

This place has too many ups and downs. Management changes too often, the laundry machines never work and they don’t care about any complaints whether its with maintenance or other attendants. They will enter your home unnanounced if and so forth. They literally moved a family of like 10 into a 2BR next to me which is nerve racking but had a problem with me having one person staying with me not named on the lease. THe prices went up for watever reason! THe only thing they upgraded was the outside to make it look better. as soon as my lease is up I HAVE to upgrade. It’s just not cool.

Management changed over while I was working there and there was a lot chaos with office staff for a while. Complex can be a little messy in the parking lot areas and the laundry facilities are out of date and typically out of order. Pool is nice and location is GREAT and the place is pet friendly.

We finally feel like we’re home!
After years of living in places that weren’t in the best of neighborhoods and among the loudest (and worst) of neighbors, my husband and I finally found a community that’s quiet, nice inside and out and welcomes our two cats.
There was no deposit for our girls (our cats). Instead we pay a mere $ 35 a month extra for cat rent. TOTAL. Flat rate – not per cat; for the BOTH of them! To us, this is reasonable and makes it easier to move in (especially when moving costs really begin to stack up!).
The management is very welcoming, and the service requests are answered and completed quickly! If your routine maintenance request isn’t completed within (I think it’s) two business days, then your rent is FREE each day until the request has been completed! Needless to say; things get done around here!
The best part? Your rent can be applied toward equity! Summerwood has their own builders! Should you decide to buy a house; 20% of your total rent paid will go toward a downpayment on a home if you buy from one of their builders!
We’re very happy with where we’ve decided to live. Just living here feels like we’re on our way to something better and some day; home ownership, which is a life-​long dream of both of ours.
But without the opportunities that Summerwood is providing to us (just for LIVING here, mind you!), this dream would still seem like a far off dream.

I lived here for 3 months. Then my boyfriend came to visit me here and freaked out, we moved into an apartment in Pleasanton 3 weeks after that.
I was afraid to go outside after dark, my neighbors frightened me. I remember dropping change outside my door one morning. The front patios are mostly enclosed but when I got home from work the change was gone so someone was snooping within 3″ of my front door. They would have had to in order to see it. The neighbor above me left his stereo on LOUD at all times. I wonder if he even had a job I couldn’t sleep because of it. Then him and his girlfriend would RUN around the apartment. It was so noisy that when my boyfriend moved in with me we stayed at various hotels to avoid the noise until we could move. I got particularly nervous when my boyfriend showed up in his car (really nice blue Subaru Impreza WRX STI) and all of my neighbors ran out to look at/​covet it like it was a Ferrari or something. I told him to take it home and leave it there until we could get an apartment together somewhere else because it was clear someone was going to steal it.
The front windows didn’t lock. There was a metal screw down lock that they had purchased at a hardware store or something keeping the window shut. The whole apartment was FILTHY when I moved in. Sticky stuff all over the kitchen, etc. The cabinetry was cheap crap painted white.
The office staff was unsympathetic and rude. The repair staff was incompetent and disrespectful. They came out 3x to fix the switched plug in the bedroom finally they left a note saying «electrician needed» and left it at that. WTF it was like that when I moved in and I didn’t know it because HELLO I didn’t bring a lamp with me to check that out. who does? Do you expect me to call an electrician now? Oh. and they left the power off so when I got home my refrigerator was warm and the meat was thawed. I guess it’s a good thing I know what a circuit breaker is and was able to turn the power back on. Another time the toilet kept running and the first time they came out they said nothing was wrong with it. The second time they came out they left the old parts on the floor, the box for the new parts on the bathroom floor, and mud and leaves ALL over the carpet almost like they had thrown mud on the floor and rubbed it in. It was clear they were upset about having to help me and were punishing me for it.
Positives:
It was affordable.
My 1 bedroom apartment had a HUGE livingroom/​dining room area.
So. don’t move here. it’s creepy and maintenance does not give a crap about your problems.
I posted 2 pictures, I bet you’re wondering why only the bathroom? I just moved in, there were boxes everywhere, and I don’t want to show to many pictures of my home even if I don’t live there anymore. it’s just weird. :-)