MS Wireless

The worst at&t by far in my whole entire life! Cocky assh_​les and not caring for customer’s.

I have nothing against the business and the service because I never got my phone service here specifically because of how I was treated. The first male staff that I asked questions to was pretty good at giving me information. But when I have to come back to ask another question and i spoke with this female staff… She was very rude, I don’t want to think that she was racist, because at first she was pretty nice, but when I spoke to my mom in Tagalog, she approached me in a different way, she also looked like a Filipino.
This is just an advice to the service people, WE ASK QUESTIONS BECAUSE WE DON’T KNOW THE ANSWER. So dont talk to us sarcastically and expect us to know everything.

I’m sorry for your experience you had with that dude Guillermo. I’ve also heard some bad things about him…
I’m actually one of the people that replaced him and his team. My names Joshua, and I’m willing to serve as honest as possible. I’m new to the area and want a reputation that’s great.
I’m currently resolving the past teams mistakes while putting things back in place. So if any question or concerns, feel free to drop by or give us a call. Guarantee the new team will amaze you. All of us come from challenging work experiences, and will strive for the best deal for any customer. Thank you and have a pleasant day in the Bay Area.
Sincerely,
Joshua Parian –Sales Representative
One Southland Mall
Space 5534
Hayward, CA 94 545
(510) 782‑8445

Guillermo P. is a liar, beware of this salesman. He will just say anything to get you to make a purchase.
I walked into the store and the two employees inside were already with customers. One of the employees Marilou, I believe she is the manager or supervisor on duty, yells out to someone sitting on a bench outside of the store, «Guillermo!» and I turn around and see that the person she was yelling for was an employee at this establishment. So he gets off of his phone and walks in, no smile, no greeting, no nothing. I initiated the conversation and told him that I needed a charger for my phone.
So he brings me a charger. I asked him how much the item was because they do not have their prices on their items (which was the first sign that I should have been wary of potential shadiness), he replied with «Any store you go to that sells att products will charge you $ 29.99 for this product» and so I gave him the benefit of the doubt and trusted what he said and went ahead and bought it (I know, my mistake I should have shopped around).
As I left, feeling a bit awkward as if I was ripped off. I went to another authorized ATT dealer and asked them how much for a charger for my phone would be, and he brought me the same charger, and said $ 19.99. After speaking to this other retailer, I went back to where I bought my $ 29.99 charger and presented the charger for return. As I do this Guillermo just looks at me with a look on his face that read «F’ you, I just needed to make a sale, I don’t give a sh*t) and looks away without even saying a word. Seeing that I was dissatisfied with their service I would have expected for him to at least act as if he were concerned or at least apologize for the inconvenience of me having to come back and return the item and wait for MS Wireless to send me a check in the mail to receive money from the return. But like I said before he didn’t say a thing, the manager on duty also just acted as if I were a fly that they were trying to shoo away.
I should have known that this place was shady, I mean it was located in Southland Mall, and these phone salespeople here act as if they were some legal type of drug dealers.
DON’T GO HERE EVER, They do not have any idea what customer service means. Make the effort and go to a REAL authentic ATT dealer.
If Unilocal would allow for negative stars this place would get 5 NEGATIVE STARS.