Jack’s Cleaners & Shirt Laundry Service

Over the years I have gone to Jack’s to get various garments cleaned. They have always returned perfect and ready to go. This includes office attire, formal gowns, suits, and a tuxedo. He does his best to have them ready when needed, but, understandably, it is hard to do when I ask for «next day», although, that has been accommodated when he can. I will continue to take my business to Jack’s.

Was looking for help with huge project of pressing over 30 tablecloths for a wedding recently. Even though Jack couldn’t help me (my budget was VERY small!), he was so nice and offered great advice! He really went above and was just so encouraging and I ended up taking his advice and they look great! He is a nice man!!! Thank you Jack!

Only giving 1 star because I can’t give 0. Took in a brand new sweater with tags still on. Had a little dirt spot from shipping. They said they could get the dirt out. I got the sweater back with a 3″ wide stripe down the entire front of sweater with fabric pills. Looked horrible. They tried to fix, which I knew once that happens there is nothing to make it better. Refused to pay for brand new sweater. Completely ruined! I don’t recommend going here

Jack’s the man (both of em, Sr. and Jr.) Everything comes back good as new.
And as for the guy Michael H who left some idiotic review below… looks like your manners and your face need some adjusting. And I’ll even do it for a discounted rate.

This should actually be a rating of 0 stars, –5 if I wanted to be more precise.
I had a shirt and tie that needed to be cleaned and I first asked if they were able to clean ties. There was a spec that I couldn’t get out myself so I decided to use their services. I used them before for a couple of shirts and they were over starched. That should have been my warning. In this case, I picked up my shirt and tie and at first glance everything was fine. When I took the shirt and tie out of the plastic, I noticed there were some burn marks on my shirt and my tie was shredded at the tail end. WTF. How can they give me back my property with this kind of damage and say «Thank you. Have a nice day» with a smile. FYI, this was the owner I was dealing with. An elderly man who is very rude. Not even apologizing for the wrong that they had done. He claims he can fix it which I highly doubted at the time. I came back the next time to pick up my stuff and his daughter was there to return my shirt and tie. To no surprise the shirt now had white bleach marks and my tie was stitched up like it was done while driving a SUV through a slalom course. She says «Oh that doesn’t look too good» I look at her thinking «NO S#!& REALLY?»
I come back another week. The brother is now in the store. «Oh your the owner of the stuff we can’t get right… haha?» Yeah real funny buddy. Bottom line, I was able to wear my shirt ($ 70) and tie ($ 60) once before bringing it to this place. They didn’t even reimburse what I paid them to ruin my stuff. I didn’t even hear one of the three people that «helped» me say that they were sorry. FUTURE CLIENTS BEWARE… THIS PLACE WILL TAKE YOUR TIME AND MONEY, RUIN YOUR CLOTHES AND LAUGH ABOUT IT AS YOU DRIVE AWAY. SOMEBODY NEEDS TO TELL JACK TO «HIT THE ROAD!!!»

So, I went to Jack’s today to drop off a party dress after work for a party I’ll be attending on Friday evening. I figured since I’d remembered going here before about a year or so ago and was happy with the service why not drop it off there since it’s close to the office. I get there and a middle-​aged man was at the counter chatting very nicely with a gentleman customer. When it was my turn he says, «Oh, you want to clean it up a little bit? OK.» Then he proceeds to untie the fabric that was held together by a decorative belt buckle. Then he says, «Oh, we’re gonna have to take this off because it won’t hold up to the dry cleaning process, but it’s OK, my sister can sew it back on. You don’t need it back very soon do you?» I told him, «Well, I’m planning on wearing it to a party on Friday night so I do need it back soon.» He says, «OK, Friday morning.» When I asked what time he said noon. WTF? Since when is noon morning? I went to my car and realized that I forgot to ask how much it would cost (mind you this dress could have been washed if not for the decorations) and he quoted me $ 14 or $ 15. I got ready to leave and kept thinking about how curt and downright RUDE this guy was being and WHY would I want to PAY someone to be RUDE to me? I then asked him if the shop was under new management because the customer service had been MUCH different the last time I was there. He said it was not under new management. I then handed him back my ticket and he said, «You want your dress back? You don’t think I was nice to you?» I replied, «Yes I want it back and NO you were not nice to me at all!» As I said this the elderly man who helped me last time was standing in the back observing the transaction. I hope that this guy is lucky enough to be the owner’s son because if NOT he would have been FIRED a long time ago for his RUDENESS! I also DID NOT like the observation that I made that MEN are treated MUCH more kindly at this establishment than women are. I just wonder who has more dry cleaning to be done? Men or women?
I wish I could give this place LESS than one star because they don’t even deserve one star!
Bottom line, I went to another dry cleaners about three quarters of a mile away and was treated MUCH more courteously! Even though I will be paying $ 18 to have this dress cleaned and I dropped it off just before 6pm tonight I’ll have it back by THURSDAY after 4pm. The other place has done alterations and cleaning for me before and I’ve NEVER ben disappointed but Jack’s is closer to the office for me. Sometimes you have to PAY for better customer service but I will NEVER go to Jack’s AGAIN!

Jack’s is a great dry cleaner. They have prompt and high quality service. The old guy the previous reviewer is ragging on is «Jack» the father of «Jack» the son, who also works there.
Family businesses are important to Hayward. If you’re looking for good service at a fair price, go to Jack’s for your dry cleaning and laundry services. We use them all the time, no problems yet, and they will accomodate if you need something in a hurry.

Fail. Epic Fail.
Firstly, I failed because I somehow ripped my backpack while skiing (in the oddest place too).
Secondly, Jack’s failed because they said they could fix it yet didn’t.
Here’s the lowdown:
A week ago I went to Jack’s to see if they could sew the eight inch rip in my backpack. I would’ve done it but you need an industrial machine to sew the plastic and fabric.
The place is located on the outskirts of Hayward just past Toys R Us. It’s a high traffic area but mostly for commercial/​industrial trucks and such.
Once inside it’ll take about three to five minutes to get anyone to help you. There’s a lady who presses shirts with a disdainful look on her face. Even though she makes eye contact with you she just continues on pressing shirts. Looks hellish.
I don’t know who Jack is, but the guy who helped me is a skinny 70 – 80 year old. I try not to discriminate against age but this guy looks and sounds like he’s going to die any second. I can hardly hear what he’s saying.
He tells me that they can fix the rip, it’ll be ready in a week, and I can pay $ 12 at pickup. I agree to this. So I come back the following week and the same guy tells me that they haven’t even started on it. He goes to look for the backpack and finds it under a stack of clothes. WTF. He tells me it’ll be ready the next day.
They didn’t disappoint… with failing me again! They said they don’t have the proper needle to sew the backpack. So I ask for a discount, it being a week late and all. Instead he tells me to try some other place. Again, WTF.
Fail. Epic Fail.