Hayward Music Center

My daughter goes here for piano lessons. The teacher Mr. Casey is nice. However, the owner Myrna is really rude. I noticed a bunch of Unilocal reviews talking about a rude lady and they are right! If you want a place that treats their customers and their kids with respect, kindness and generosity, stay away from this place!

This is by FAR the WORST PLACE I HAVE EVER BEEN to. I walked in to view and get a feel for the pianos. All the signs have a «DO NOT TOUCH» paper on them and the lady would not help me. I was the only customer in there. thereNever will I return to that store again. HORRIBLE experience.

I came here looking to purchase a bass and saw that they had a Viola Bass by Epiphone. The guy behind the counter came right away to assist me. The bass didn’t have a price tag so I asked him what it would cost, he told me $ 400. He literally started sweating, shaking, and stuttering as he tried to explain that this was the same brand that Sir Paul McCartney has. In short I was the sucker that over paid and was informed after the sale that «all sales are final with a strict no return policy». I would highly recommend going else where when in search for a new or used instrument. The brand of Sir Paul McCartney’s Violin Bass is Höfner. ;)

My 2 boys have been coming to piano lessons for about 2 years now. We love Mr. KC he is very nice, my boys have learned to read music notes and play songs which is very exciting for us. Mirna the owner is also very nice. We have never had any type of problems at this school and we are very glad and happy that our boys are learning music at this school.

I love Hayward music center my teacher teach me how to hold the violin also to hold the bow she teach me how to play violin I am very happy to take lessens I start my violin lessens June 25^th I took for 1 year I am still take lessens my teacher teach i know how to read music notes I know how to play with my fingers I take 4 lessens a weeks my payment is $ 96 dollars a month I love Hayward music center I am comfortable my with my teacher this lady she in charge she is very nice to me

Just calling in was horrible. I mentioned that I was new to the area, I was interested in learning basic guitar to play and sing to my toddler, and that I had a coupon to waive the registration.
With in 2 minutes I was asked for my payment info to pay over $ 200!
1. The lady with the thick accent was rude due to her constantly interrupting and not even listening to what I was asking about.
2. She went into autopilot telling me I had to prepay for 3 months, pay registration, and pay for a book-​even though I told her I am calling in response to the coupon I saw in the local Newark paper.
3. I offered to pay the $ 15 per group class fee just to sit in an observe to see if this was a fit. She refused. I was told the only option was to pay $ 50 for a one hour private lesson.
(WTF? How is a private lesson the same as the group class?)
I AM GLAD I AM NOT USING THIS BUSINESS– I should have just read Unilocal to begin with.
I really hope this business fails soon they are rude and arrogant.

I really do not know where these bad reviews come from. I went in today and met Dyrk who very kindly tuned both my guitars and gave me some valuable advice. He was very professional and knowledgeable. Lisa, at the counter was also very helpful. I am excited about starting my new guitar lessons. …“Joseph A” why were you teaching there anyway if you were so disgruntled. Sound whiney. My experience was excellent and I intend to go back. Go !

I am a local music teacher. I used to teach lessons here. I noticed the prices were way to high, and then the owner started bringing in off brand instruments.
The owner and his wife treated me as if I didn’t know anything. They had me teaching in a storage room instead of an actual classroom.
The classes are a rip off to the teachers and the students. There is not enough individual attention given. The teachers are not paid a fair percentage for the group classes they teach and the store is just raking in the money.
I strongly encourage everyone I meet to find another store for their musical needs.
(DISCLAIMER: I was fired from here by the wife. She told me to call the student to reschedule or call her back. After calling the student she complained that I didn’t call her back. I old her I did exactly what you asked me, I called the student, I don’t need to call you back. She said I can’t talk to her like that and fired me.)
Nonetheless my rating stays the same.

Don’t pay attention to the man behind the counter! I was here once before to get violin strings and I should have learned my lesson. I was «greeted» rudely by a man who lacks tact and interpersonal skills. In fact he went to insult me when I said I didn’t know how to properly put strings on my violin. Yeah nice one, insult the customer. I was afraid of poking my eye out, because I never had to replace strings. In any case, I went in for guitar strings and picks this time around. I felt like I was trying to buy a vehicle from a sleazy salesman.
I didn’t want to drive all the way back south or east to Guitar Center, so it was this place and frankly it’s my second and last visit. Everything is way too overpriced! You want my first born and a kidney also? Sheesh! I understand he’s running a business, but he’s running it into the ground. If he wanted people to come back and make the place their number one spot for supplies, they (meaning him and his wife or girlfriend) need to lighten up a bit and not act like they are the only music store around. Also, they need to carry more than a few strings, some mics and some shitty instruments. Real talk homie.
What kind of music store doesn’t allow customers to try out instruments? That’s just absurd.

I like to give a good review but I really can’t because the customer service was just plain bad. I was told not touch anything when I simply was testing out an instrument. When I was there the owner was busy on his computer and a lady was busy on the phone even after she was off she did care to check if I needed any help. Only to tell me not touch their dusty instruments. I guess they are not there help you. I just left.

YOU CALL THIS A MUSIC STORE? This place is run by crooks who only want to rip customers off left and right!!! MUSICIANS I STRONGLY ADVICE TO AVOID THIS PLACE !!! You would be much happier and way better off going to a professional music store, rather than some so-​called music store like Hayward Music Store whose items are outrageously over-​priced. AVOID AT ALL COSTS!

I don’t know about the prices but if you want to take classes this is a good place. My daughter is learning piano and can read music and loves to come home and play for the family. Check them out if your kid or yourself is interested.

I recently enrolled my kids in a music program at another local school (Better World SOM, which I will review after a few weeks or so), and I was so thoroughly impressed with the level of professionalism and customer service they had compared to Hayward Music Center that I had to update my review. First of all, I don’t want to bad mouth anyone here because honestly, there are some pretty good teachers, like Dyrk who taught my son over a half dozen songs on guitar in less than two months, and Molly who taught our son piano, but the way these two business are managed are like night and day.
First of all, the customer service is not along the lines of what you would expect for when you are paying almost 1 $/​minute for services. Music Center seems to be comfortable enough in their profit margins to not care about return business, and let me tell you, the retail profit margins are through the roof. Most of the instruments that I priced were selling well above the manufacturer’s suggested retail value (MSRP). This is a one and done business model, so customer satisfaction is not a priority– and it shows.
Second, the environment for learning at this school is so militaristic compared to everywhere else we tried. The kids don’t look happy, and the teachers look like they’re walking on eggshells, hoping not to piss off management. People are making music, they should be smiling and laughing for crying out loud, but they’re not.
I think that music should be a part of every kids’ life, but I fear that Hayward Music Center could do more harm than good for some families. They’re more interested in dollar signs than encouraging and buidling a love for music.

MUSICIANS AVOID THIS PLACE AT ALL COSTS!!!
This was one of the worst experiences I’ve ever had in a music store. I wouldn’t even really consider this a music store. It is one of those student shops where they sell a student a crappy quality guitar at double the price it should be.
I walked in to check out some pianos because I was in the market for one, and maybe 5 minutes went by before someone came over and helped me. The «sales person» there was an asian woman who knew nothing about the pianos she had there. She knew the prices, but that was about it. Terrible customer service. I saw a little girl walk in with her dad who was in a wheelchair and she was looking to buy a guitar. The guy there was pointing at a pink guitar and kept asking her «wanna pink guitar? wanna pink guitar?» It’s like wow. He was offering the lowest quality guitar in there and was talking about the color rather than any of the specs on the guitar. The guitar was about 200 dollars and you can get a much better quality guitar this is actually playable for 150 dollars at guitar center. I definitely wouldn’t go here to get any in depth answers on musical instruments. It’s like going to buy a car and all the salesman does is talk about the color.
I was also looking at congas and started playing one, not even that loudly mind you just a slap or two, and the asian saleswoman yelled «oh please no no no please dont play». Its like wow. This is a freaking music store!!! How am I supposed to know if I like something if I can’t play it??? At that point I walked out of the place and vowed to never set foot in there again.
If you’re a parent and you’re looking to get your kids music lessons here I would highly recommend that you DON’T GO HERE! The people will most likely rip you off on an instrument that is low quality and hard to play.

I wish I could give this place a negative 5 stars. I think the owner needs to wrap it up and move onto something else. He’s lucky it was Christmas Eve when I went into the store. It’s a small, overpriced, messy music store. So, here is my story.
I walked in and there the owner is on the phone. I know he’s the owner because of the conversation he’s having on the phone. There’s also another person there. I’m not sue if they were a customer or a teacher or what. I was looking at the guitar strings trying to decide which one to buy while listening to the conversation on the phone. He was bitching at someone on the other line because he had to repeat a phone number to them and then said in irritation, «I have to go. I have a customer!» and slammed the phone down. Then proceeded to say loudly, «I don’t want to do service today I have too much crap to do.» He walked toward me and said, «Do you need help?» I said, «I would like to buy some guitar strings.» I decided which ones I wanted, he grabbed them and threw them on the counter. Yes, threw them on the counter. I asked for one that wasn’t torn up and he threw those on the counter also. It took all of my effort not to cuss this man out. I just bought them and left because I don’t know of any other music store in Hayward. To say the least he was an asshole. I will never ever shop there again and I advise anyone else to maybe take a trip a little farther to a professional music store.