Gilbert’s Body & Paint

I’ve worked with a handful of body shops before. Most of my experiences with them range from not good to flat out nightmares.
I had Gilbert’s Body & Paint work on my 1999 M3 after someone backed into the quarter panel. I made it clear to them that my M3 is much more than just a car to me, it’s «my baby».
The insurance was making things very complicated, but Carlos did an amazing job working with them, and doing whatever it took to make me happy. The problems the insurance caused put Carlos & team in a time crunch, but they worked hard to get me my car back when I needed it.
When I picked up my car, I was more than pleased. The body and paint work is exceptional. The car looks better than it ever has since I owned it, so I can’t ask for much more. Thanks guys!

My first review and a well deserved 5 stars! I went to a couple of auto body shops and happened to drive by Gilbert’s so I stopped by for an estimate. As soon as I drove into the parking lot I was greeted by Ryan with a friendly smile and he escorted me to the waiting area which is very nice and clean.
Ryan asked me to fill out some brief paperwork while I waited for Carlos who would do the estimate. He was on the phone and as soon as he finished the phone call he came right out and took me out to look at the car for the estimate.
Carlos was very clear and concise about the damage to my car and gave me options since I was paying out of pocket and not through insurance. There was some damage to the liner around my tire as well and he said they would adjust that for free.
We agreed on a repair that I could afford and set up the day to get it done. I brought the car in and Carlos gave me a ride home. There ended up being more damage to the liner than we could see so he sent me pictures of the damage and proposed an affordable solution.
The part came the next day and my car is back to being brand new! Ryan and Carlos provided excellent customer service every time I went into the store and with every phone call. They are friendly and don’t ever talk down to you like the other auto body shops that I visited. Carlos explained everything thoroughly so that I knew exactly what was going to happen before agreeing to anything. Thank you for making this repair experience as easy as possible!

Only shop I’ll trust with my car. Always nervous to bring in a car and get work done, but these guys right here explain EVERYTHING, make sure you’re comfortable, treat you like family and do quality work.
That before and after odd the black hatchback focus is my car and they made it like new! To this day… No issues with the car because they know what they’re doing.

Found Gilbert’s on the fly, biker cracked my side mirror. I purchased the mirror myself, called Maaco $ 150 just to paint it and not even put it on for me. I don’t know any better so I was going to just go with them and my Co worker said trying someone else for comparison, went on Google and clicked on a random shop (Gilbert’s) called and spoke with Carlos, he gave me a quote for less than half the price. And we have a winner! Dropped my mirror off and talk to Marcello, they painted it AND put it on the next day. Great work and professionalism.

My car got banged up and I delayed fixing it for months and months. I mean, fixing a car is a huge pain, and it’s not like it wasn’t still driving. I finally gritted my teeth to get it fixed and it was… surprisingly painless. Carlos was really nice and helpful and even gave me a discount on my deductible. When I got my car back, they had not only fixed up my door from the accident, but fixed an unrelated dent as well. They also made the inside and outside of my car cleaner than it has been in years. Great service, fast fix, good prices. I hope I don’t need to fix my car again anytime soon, but if I do, I’m going to Gilbert’s.

Gilbert’s has done perfect repairs on my Scion xB twice over the last couple of years. A few weeks ago a piece of freeway furniture wiped out my hood, bumper and side panel – and the shop had my car back on the road, looking brand new in under a week. They were efficient and kept me updated on the details of their work.

Recently I had my own bad luck where somebody dinged my car up and fortunately it was covered by my insurance. I already had a wonderful experience with this shop with my mom’s car. In that regard her bumper is holding up nicely and still looks great.
Anyway to my delight I once again had a superior experience with this shop and Carlos was outstanding. They treated me right and most importantly took great care of my car! They promised me a date and it was on time!
Now the kicker this time was that I mentioned to Carlos about my paint being dull like on my mirrors. He said no problem I’ll see if we can do while your car is with us.
I tell you what, the car was ready on the date but he said if we can keep it an extra day we can spend more time on working on your paint at no charge!
I said of course and as promised by the next working day it was available for pick up.
The work they did on the repair was fantastic and to my shock the entire car paint was ALL SPARKLING! They did not charge a dime for this over the top service and Carlos was very pleased that it turned out nicely for me!
This is the best experience I’ve had all year and I simply had to review them one more time!
This is the best shop I’ve ever been to period!
Thank you Gilbert’s Body and Paint!

I took in my wife’s 1997 Mustang with only 3100 original miles into Gilbert’s body shop for a fender repair all I can say is Great Job the work was fantastic and all of the workers in the body shop were all very friendly and helpful In making our ordeal an easy process. I would recemend Gilbert’s body shop to everyone whom may need body work.

I just purchased my BMW 650 and a week later I was rear ended. The other party’s insurance took fault and I brought my car here because they were recognized as KRONs Best in The Bay. Not to mention I passed by several times and saw the cars they were restoring and how they took impeccable care with each vehicle. When I came in I spoke with both Carlos and Gilbert. Both of these gentlemen are extremely professional, nice and most importantly knowledgeable. If anyone knows about the intricacy of the outside and inside of a vehicle it is Gilbert, the owner, and Carlos who seems to be a man of all trades to me. Their employees are also very knowledgeable and experienced. Overall, they are also extremely patient and answered all of my questions whether they were relevant or not. I couldn’t have chosen a better body shop.

I used to work for Gilberts Body and Paint when I was a youngster so I know first hand what kind of people work here. Honest, hard working, tallented individuals.
Gilberts first priority is turning out quality work! No exceptions! These guys aren’t in it to make a quick buck. They exist to provide a quality service to the public and demonstrate their craft. Gilbert and Carlos will fight with the insurance companies to get ALL of the damage covered. Dont go to one of those hack shops. Go to Gilberts!!!

Gilbert and his team did everything right for me and my 2000 Mustang. They worked with the insurance company as my advocate because the insurance company want to pay for some but not all of the work required. They pre-​ordered the parts and had them ready to install when I brought my car in to have it worked on. They did an excellent job matching my paint and installing the parts. The washed my car for me when they were done and it looked like a million bucks! I would highly recommend Gilbert’s Body and Paint to all of my Family and friends. It is easy to recommend a shop that does great work and cares about the quality of it’s work as well as it’s customers. Thanks again Gilbert, to you and all of your team!

I took my car to Gilbert“s Body& Paint for a car Repair, In the past i have had bad experienced at other Body Shop“s. Gilbert and his staff were all very pleasant, knowledgeable, They explained everything that needed to be fixed on my car, That my coworker had hit, i even had some paint on my bumper, that was my fault. Gilbert said «No Problem will take care of it. My front License plate had been Missing For two years, Due to another Body Shop, Not Doing there Job right, By putting it back on Gilbert even had it put on. Since i got a Ticket. Gilbert even went out of his way to have my ticket taken care of it. When i got my car back it was Painted Like new. I told all my Coworkers and Customers About Gilbert“s.Outstanding Customer Service!

Short and simple, Gilbert’s does the job right.
Most recently, I had my car taken there for a 2^nd opinion against my STATE FARM (see my State Farm review in Hayward) recommendation. I believe Gilberts looked out for me and my family’s best interest regarding leaving their shop with a SAFE and complete vehicle and NOT nickel and dime you with estimates and repairs that could jeopardize my families lives. Carlos and David were knowledgeable and insightful and provided outstanding customer service from beginning to end.
I strongly recommend this fine establishment for body and paint, but most importantly, for your 2^nd opinion for automobile insurance claims.
Hayward

Brought my mustang in with rear end damage. They did a great job of making me feel confident in my choosing of them but I was disappointed. They took triple the time they told me it would take because a careless worker sprayed stuff on my window that needed to be replaced that seeped into my car. I really like the people there but I won’t be back; this is my only means of transportation and they just didn’t seem to care.

First of all, if you have a regular car, do not take it to this place. This place only specilaizes in OLD SCHOOL CARS! Anything from early 1900s to 1970s is his speciality, The prices are extremely high, because the work that he does. Other body shop places would say no to those cars, but he takes them in. When you go in, you need to talk to GILBERT, because he’s the owner and he knows what’s he talking about. Second of all, you need to have a fat wallet, otherwise do not go here.
In the owner’s office, he has band equipment, which is pretty cool for an old ass dude! =) The place is very clean and is gated, which is a plus, so that no burglars can get into your car at night.

This place is ridiculous. The woman working behind the desk that gives the estimates was very pushy and off putting. I went in to get a quote on my car; my driver side window needed to be fixed because it wasn’t rolling up, and my side mirror was hit (hit and run while my car was stationary) needed to be replaced/​or reattached.
First, I drive in, no parking because the parking lot is full of the cars that are being repaired. So I’m forced to double park in their parking lot. First they say its fine, and then they complain about it and make me move it.
The woman helping me kept trying to get me to use my insurance to cover the cost of my damaged side mirror. I didn’t want to do that because I already knew that it wouldn’t be covered and that I’d probably have to pay the deductible since I wasn’t expecting it to cost much to fix (I was thinking $ 300 at the most since I know a lot of people who have had the same issue). There was also a little dent in my car which was caused by the mirror hitting the door. I really couldn’t have cared less about it, but she added it into the estimate even though I told her not to.
In the end, the estimate just for the side mirror to be fixed totaled to $ 1500!!! I’m so serious.
The estimate for my window being fixed was reasonable. But I didn’t end up going there to get my car fixed. No way! Not after the insane price of $ 1500 to get my side mirror fixed and the aggressive sales woman.
I ended up getting that fixed at Pete’s Foreign Auto Repair in Fremont for about $ 250 (definitely go to Pete’s).
Don’t go here. You’ll get ripped off.

Prices are comparable to other auto body shops, but the quality and level of customer service is superior.
I had to get my back bumper fixed on my brand new car and as soon as I called Gilbert and met him in person, I was struck by his sincerity and high level of professionlism. The work was done well and in a timely fashion.
The staff was also friendly, efficient and knowledgable.
I would recommend my friends and family in a heartbeat.

I do not often take advice from my sister. She does, however, work in the auto industry.
When I backed up into a parked Lexus, I knew I was in trouble. Fucking stupid, right? Anyhow, my sis has sent tons of her customers to Gilbert’s and she spoke very highly of them. I decided I would rather go there then to the scummy guys who did my estimate.
After I got my estimate I dropped it off on a Monday. They had already ordered and painted the bumper for me even before I dropped my car off. Talk about efficient! They even gave me a ride when I dropped it off and picked me up two days later when it was all done!
I love my brand new bumper, I love the service I received, and while I do hope I never need them again, I would go back to them in a heartbeat. Thanks Faye and Gilbert!