Americas Best Value Inn

So lets examine this hotel, piece by piece.
During Superbowl week I was in Hayward and stayed at the Holiday Inn Express… I paid upwards of $ 300 a night. That’s a lot of money. But I attributed the high cost to Superbowl being held only a few miles away. What a shock to come back last week and find the same crazy prices. Not acceptable… there must be something less expensive. The travel coordinator finds this hotel at a third of the cost. Book it!!!
Only after reading the reviews did I start to regret my decision… not a single good review… they all recorded serious reasons why no-​one should be staying here.
Over the years I have found myself staying in some pretty sketchy hotels… sometimes praying that you will wake up in the morning. Okay, grit your teeth and keep moving forward.
I arrived around dinner time, and was greeted by a very polite and attentive lady at the front desk. She checked me in and then offered dinner ideas, both within walking distance and some you need to drive too.
Elevator ride to my room on the 3^rd floor… opened my door to a very nice room… freshly painted, new carpets, a new Heat/​AC unit, coffee maker, excellent flat screen TV with DISH… excellent tub/shower…NO Mold anywhere, no broken windows, nothing wrong with this room… nothing!!!
Let’s walk through the hotel… nice paint, carpets… good lighting, no foul smells. Pretty nice. Okay parking lot, good pavement, okay landscaping.
Breakfast in the morning consisted of cold cereal, breads and little muffins… all carbohydrates. No protein… no meats, no eggs, no yogurts… a real problem if you are watching your health or trying to manage health concerns (e.g. Diabetes). This is one improvement opportunity that needs more consideration. Just so you are aware of options, there is a Denny’s down the street. That’s where I went for breakfast.
Okay, that’s my critique… my experience was very good. I was comfortable, I slept well, I did not experience any of the issues noted in the other reviews. I will consider this hotel again. Is it a 4-​star hotel? Of course not… and its not a new property, but for my visit perhaps there was a renovation… I don’t know.
My advice… there are reasons for each review. Some good, some not. This is true everywhere. My experience was very good… I hope you’ll be just as satisfied… and your pocketbook too. :-)

We made our reservation for a king size bed room a month ahead of time. When we checked in, the guy behind the counter said that he had just started his shift and Rachel, the person before him, had given our room away and that they didn’t have any more king size rooms. He said that she told him to give us an «upgrade» by giving us a room with 2 queens. Not sure in what world a smaller bed for two people is an upgrade. He called the manager and was explaining the situation and he gave the phone to my girlfriend who threatened to leave a bad review if they wouldn’t give it to us at a lower rate. He told her that if she did that, he would refuse service to us. What a joke. Horrible management and won’t be recommending this place to anyone in the future.

Avoid at all costs. Do not stay here. You will be disappointed.

This place is yucky! stinks and there was a dirty night gown in the bathroom. It’s disgusting! I want some hand sanitizer!

this place needs some work. first there was flies in the lobby which really annoyed me. then our room seemed to be booked by someone else. cause when i went into our room it had other peoples stuff in it.
then they gave us another room which is fine and dandy. but then later someone tried to come into our room. which was weird. the computer system or management needs to fix these isssues. plus i think it was way to pricey for this place. the reason for 2 stars and not just 1 is at least the employees were nice.
but honestly i cant stay here again. not for this price

Not the cleanest, only stayed here because everything else sold out. Elevator missing panel parts wires exposed, lights don’t work. Bathtub is stained, bathroom fan is loud. Employees very friendly, for 100 bucks I’ve seen a lot better. Needs a total revamp.

Nachdem ich all die schlechten Revues gelesen hatte, habe ich wirklich schlimmes erwartet. Wir haben auf unserem Roadtrip durch die USA in unzähligen Motels und Inns übernachtet und dieses hier gehörte zu den besseren.
Die zwei Rezeptionisten waren sehr freundlich. Das einzig doofe war, dass wir nur mit der Kreditkarte bezahlen konnten die über den Namen dessen läuft, der die Reservierung gemacht hat. Das war bei den anderen Motels/​Inns bisher nie so. Auch der Lift war in Betrieb und weder in der Lobby noch in den Gängen oder im Zimmer roch es nach Rauch.
Unser Zimmer war die Nr. 325. Es schien als sei der Teppich im Zimmer neu und auch die Wände im ganzen Inn wurden neu gestrichen. Der Sessel im Zimmer hatte weder Flecken noch sah er abgenutzt aus. Ebenso waren die Bettanzüge sauber und das ist für mich das absolut wichtigste. Es war eines der wenigen Hotels bei welchem ich mich nicht eckeln musste ohne Schuhe herumzulaufen.
Das Internet war ziemlich langsam aber das war nichts neues bei dieser Art Unterkunft.
Das Frühstück war wie bei den meisten Motels/​Inns eher minimalistisch aber ok, leider nur bis 9 Uhr.
Der Kühlschrank war sauber.
Leider hatte das Zimmer keine Mikrowelle, dafür aber eine Kaffeemaschiene.
Ich habe mich auch sicher gefühlt, zumal es weder komische Leute, die herumschwirrten hatte, noch die Nachbarschaft grossartig heruntergekommen ist. Es hatte auch ein Sicherheitsschloss und auf den Gängen Überwachungskameras. Das einzig wirklich störende war, dass die Spülung der Toilette so ca. alle 30Min komische geräusche machte, als ob sich der Wasserbehälter neu auffüllen würde. Habe in der Nacht aber nichts mehr davon mitbekommen.
Ich würde auf jeden Fall wieder dort übernachten.

The employees were nice, but this hotel was overpriced for what it is. The hotel is old, smelly, and dirty. I felt like I was ripped off by paying the charged rate (over $ 100 with tax on Expedia). It literally scared my kids. Below is a list of what I remember.
The elevator was broken.
I paid for a non-​smoking room but my room smelled like an ash tray. My bath towels smelled like they’d been used already.
There was no continental breakfast as promised.
There was some kind of stain on the bed — and a bug too. There was no screen on the window so it may have flown in when I tried to air out the room.
The toilet didn’t flush well.
The wi fi was too slow to use.
I could hear the people across the hall having a good time.
When people next to or around my room opened or closed their door it sounded like they were coming into my room. There was no bolt on the door or inside safety lock on the door so I didn’t feel very safe.
There was no continental breakfast as promised.
Thankfully we only needed to sleep there for 1 night. We came late and checked out. early so we weren’t there for long and just tried not to touch anything. I always try to find something positive so the only good here was the front desk ladies were very nice.
I really want some of my money back.

Smells like cigarette smoke the minute you walk into the lobby. Elevator broken. Trash bags piled at the front entrance.

NEVER EVER STAY HERE. The room itself wasn’t so bad except we didn’t shower there cause it looked nasty as hell and there is no blanket only a sheet. But it wasn’t the stay that made it terrible, it was the service. We reserved the hotel under my card but wanted to pay for it in cash, then the manager (sudeep) said there would be a $ 70 deposit plus the amount of the room so we paid with my friends card (a card different than the one i reserved with). He gave us a receipt for her card and we’re good. fast forward to one week later and my card got charged and my friends card got charged twice. It took 2 weeks to get a refund on my card and the hotel would not admit that he charged her twice saying it was a «overview charge», she had to settle the dispute with the bank and manager has been a total a-​whole the whole time. Every time we called he was conveniently «not in the office» and she said he would call us back. he never did. The double charge dispute is still not settle and I have to say the manager, Sudeep Gollamandala, is probably the worst manager ever. Like i said it wasn’t the room that made me never want to stay there again, it was the manager.

I stay on this place thinking it was a 3 star. But is like half star. Is old and expensive. Wifi very slow

Do not stay here paid for 2 nights they kicked my son out on the first night we afvised them we paid for two nights through
but he did not believe my son. i was in a meeting with the
information. my son was stuck in the lobby with all of our luggage for 2 hours.
The desk person was acting very aggressive towards me and my son. I contacted
who contacted the hotel and after 45 min the desk clerk sent my son back to the dirty room and said it was a mistake, no offer of any apology or comp services.
The manager of this awful motel told
supervisor not to call back as she was trying to advocate for us but she gave us a coupon to use in the future due to this inexcusable crazy service.
Warning to everyone indepently own they can treat customers as they feel no consequences to this awful place called motel!

Do not go there rooms smell like smoke. Bathroom shower curtain mildew. Water damaged tv concole. I could go on pretty bad!

Stayed in room 119 on the first floor. I really cannot recommend this hotel for anything other than merely a place to rest your head after a long drive. The price that I paid should have been at least 10 or 20 dollars cheaper considering the condition of the room.
First of all the good news is that the front desk clerk which was a young Asian girl in her early 20’s was really cool. So much so that when i went out to buy something to drink I offered to get her something also.=) The other good news was that when pulling back the blankets, the sheets appeared to be nice and clean except for a cigarette hole. As long as the sheets are clean I can deal with that.
When first walking in to the hotel it smelled of cigarette smoke even though I believe that the hotel is supposed to be non smoking. My room however did not smell of smoke. I tried to turn on the two wall mounted lamps between the beds but could not get them to work. I tried the switch multiple times and even unplugged the cord from one socket to others. It is the device that has like 6 different plug ins. I went and got the girl working the desk for help. Right away she walked with me to my room and managed to get it working again. :) I found out that only one of the 6 outlets worked so we just unplugged the alarm clock and used the lights. There is a big caved in hole in the bathroom door where it looks like the door had been swung open VERY quickly and forcefully slammed into the counter housing the sink thus causing the damage. There was a chair right by the entry door that was VERY visibly stained with something. The carpet is noticeably dirty and really needs a vacuum in certain areas of the room. The sink stopper was in the down position and could not get it to go up using the lever. A look under the sink revealed that they had some long skinny piece of metal with multiple holes in it that was just free hanging. I was able to slip the rod that activates the sink stopper into one of the holes and get the sink stopper to come up however each time I would activate it up or down, the metal rod would slip off the sink stopper rod as there was nothing keeping it in place. There is no screen on over the room window so basically if you have the window open at any point, you are inviting the possibility of insects flying in. The air conditioner was completely non functional in the sense that I had set it on High Cool and feel asleep. I awoke in the morning to a VERY warm if not hot room…0.o That really sucked. The hotel advertises free breakfast however it was hardly anything I would call breakfast. Breakfast included two kinds of cereal, a single container housing the milk which was way to small for the amount of people that could be there wishing to eat in the morning, pastries, those small little muffins, a machine dispensing warm apple juice as well as orange juice and coffee.
I worked for a very popular hotel chain for over 5 or 6 years so therefore I know the ups and downs of hotels first hand. I can certainly deal with them just like I dealt with this one and was over all OK with it all. I had prepaid on the internet so it was what it was and i just made the best of the situation. Perhaps because I had booked on a 3^rd party website I had thus been given one of their worst rooms. Sometimes hotels will do that actually. ^^ This review isn’t so much for me to vent out of frustration or what have you, it’s basically just so other folks can know what specifically my stay was like which could very well be the same type of stay for you. I personally don’t think that I would be returning to this property again =/​but if your looking for a place to simply rest your head for the evening and not expecting to much, then I could see how this place could work out OK as long as you can negotiate a somewhat low price.
Happy traveling all.
Brandon. =)

Here is the complaint I sent to America’s Best Value regarding my stay at this disgusting hotel:
I thought about whether to even bother sending a complaint. I realize nothing is generally done. Perhaps I feel for other travelers who may be staying here and hold out hope you will fix the many issues at this hotel. It has a lot of potential to be a great hotel. So, I elected to take the time to do so anyway.
I don’t stay at a lot of hotels throughout the year. I am extremely easy to impress and I can count on my hand the number of times I have stayed at a hotel that cost more than $ 100.00. When I stay at a hotel, I just need a bed and a shower and that’s it. All I ask for is a clean room and a bed that appears clean so that I’m not wide awake all night wondering whether it is or not.
I have to be frank. This is the worst hotel I have ever stayed at in my life.
After parking my car, I was greeted by the front entrance to what appeared to be random construction material on the patio. Also, I was surprised to see many of the windows on different floors were open even though each appeared to have an air conditioning unit. Either the units did not work or I assume people kept them open to smoke.
It seems a lot of folks who stay here are either living here or are day laborers. The front lobby had a broken and empty food dispensing machine and the clerk had a bullet proof glass window (granted, I can’t blame you guys for taking these precautions given the neighborhood, but I certainly didn’t feel safe here). Perhaps an armed guard on property would be of great help. Maybe I slept with a firearm by my bed for safety and maybe I didn’t…
At check-​in, the clerk was polite and friendly, and as soon as I handed my credit card over for deposit, the fire alarm went off. The clerk admitted she did not know what to do and told me I could go to my room if I wanted and immediately left me standing there, taking the elevator to one of the upper levels.
I elected not to, as you should during a fire alarm. She eventually re-​appeared along with a few other guests (most I assume did not appear). A lady who appeared in charge and the manager finally popped out of a 1^st floor room and proceeded to argue with the clerk about her incompetence and said she was trying to sleep.
After the alarm was shut off, I proceeded to my room. The keycard took several tries. Approximately a dozen or more to my great frustration before finally working. Every time I tried to enter the room again, it was teh same issue. With this rough start, I proceeded to check the room for any issues and found plenty.
1. The deadbolt did not work and would not lock. Additional reason I felt unsafe, even for being a Marine Vet, 230 lb guy.
2. The desk lamp would turn on and off every few minutes and eventually stayed off all together for the rest of my stay.
3. Very noisy. People would slam doors and I could hear TV’s and arguments in different rooms. Granted, it appears to be an older building and I can’t really blame you guys for this one. None the less, it was annoying.
4. My bed had a rogue spring sticking out of it when I went to sit down and take off my shoes. It poked me and it hurt, but I was fortunate that it did not draw any blood. Either way, you can see my concern.
5. The room smelled like smoke. Heavily. I assumed this was a non-​smoking hotel room? Was I wrong?
6. The glass window had a long crack in it. It was «repaired» with Scotch Tape!
7. Stains EVERYWHERE! On the bed, on chairs, on lamp shades, on the sink area, towel racks had very obvious signs of rust, bathtub had black grime in the corners.
8. Window curtains would not close all the way. One was missing the handle on it.
9. Mattress was fairly comfortable, but obviously well worn. Sheets and wool blanket were rough. I slept in my clothes and used my hoodie as an extra pillow case. I genuinely felt like I had to take a shower immediately after getting out of bed.
You would think I am exaggerating here. I AM NOT. I am more than willing to skip the luxury bar of soap, extra pillows, flat screen TV, iPhone clock and other needless services to save money and achieve value during my hotel stays. I understand the hotel was inexpensive and I was not expecting a Holiday Inn Express here. But this is your companies name on this hotel. Do you not have any pride in that??? There has to be a minimum quality set by your company and it’s officers and unless i’m mistaking your values, it’s a massive miss. I would highly recommend you send an undercover agent from within your company to see for him/​herself or make an unannounced visit. You need quality control here. Damage Control.
As far as I’m concerned, I am done. I have experienced an America’s Best Value hotel and will avoid them in the future.

This place has lousy management. Bad area. Not a good experience.

my internet did not work for a week. however it only did if i went out in the hallway or the lobby. had to complain 5 x. then my AC blew out warm air. requested them to fix it didnt do shit. the housekeeping is very annoying still … only good thing bout it it was affordable fall special, and the waffles for breakfest. and i like the renovations. but the staff sucks…

I have to agree with the other 3 star reviews and average. This is a solidly average hotel for business trips. Nothing fancy, no frills but a place to rest your head.
I chose ABV for a combination of price point and distance to my office. It’s also close to various chain restaurants and big box stores.
My room’s AC was functional. The wi-​fi included in the room rate didn’t have drop offs and had decent speed. Housekeeping turned the sheets and emptied the garbage cans. Nothing went missing from the room. The free continental breakfast was a nice touch: two kind of cereal, Danishes and «make your own waffle» mix. Yes I got to cook, just don’t Unilocal me yet ;) The juice /​fruit punch machine was empty two of the days I was there.
Architecturally, the place has a weird layout. The sink isn’t in the bathroom per se but just outside the door, in the room itself. Although there is a combination dresser /​TV stand, there is no closet to speak of. There’s just a bar and 5 hangers in the room.
There wasn’t an iron in the room, but you could get one from the front desk. However, there were one or two times that no one was at the front desk.
Nothing impressive, but certainly a functional place to be a rolling stone and lay your hat down.

My brother and I rented this room accidentally. He bet he could find a hotel that was cheaper than Motel 6 but better. Since we weren’t going to hang out there except to sleep and shower, I said, «Go ahead». He was ablt to do it on
. We started out bid at $ 25 a night in this area code (94 544), and it was rejected. But a few bids later, we had our room. Ha ha, I love Priceline The thing is, you pay up front and you can’t cancel. So we were customers. But last minute is usually how we operate. We get on
a few hours before our flight, and we usually get lucky. I just didn’t feel like spending $ 100 a night this time.
This is no Hilton, nor thankfully, it ain’t no Hanoi Hilton either. But if there was a screamer in the next room, you could probably get a clear, high definition recording, tape it and sell it to a porn shop — the walls are that thin. Sadly, we had no neighbors on either side. All the neighbors we had on a dead Friday and Saturday nights were some drunk burping guys having trouble sliding their key card into their room across the hall. Then at 2 AM last night, we had an insomniac guy with heavy feet. Obviously, this hotel has wood floors that night squeak more and more with age.
The carpet was dirty and stained. But it has free wi-​fi (get the password from the front desk), a decent bathroom, a refrigerator. No coffee machine was in our room, and no microwave. Out room had a desk and soft padded chair and regular chair. Really the best things about this place are the price and the location.
It’s right off I 880/​Whipple Road at the Union City and Hayward border, right near a Home Depot, Albertson’s grocery store, theater, Wal Mart, Target, McDonald’s, and an outfoor mall and theater complex, including IHOP, Texas Roadhouse, Jollibee, and other places.
For the price, it’s a three star place. There is no pool, nor restaurant on site. There is a self service laundry. It’s probably a two star no frills hotel. But if you’re on a budget, this might be a good place for you.