AAA Hayward

I just went in for getting my first AAA roadside and I was amazed to see the quality of service. Everyone was so welcoming and such great environment. I reached there 30 minutes before closing and everyone looked and behaved fresh as a daisy! great work guyz!

I write this review as I stand in line at the the actual DMV– so yes. I am very upset and very irritated
This is my second visit to this AAA location. My first experience was wonderful. The gentlemen that helped me was extremely knowledgable and extremely helpful with very question I had. I never knew that AAA offered simple DMV Services. So I was very happy to get my title transfer done quickly and promptly without having to wait for hours at the DMV. (This was literally a week ago)
Today– April 11, 2016 — I went in for the same thing, we bought a truck and needed to have it registered. Previously we had registered our other vehicle under our business and therefore today, we were planning to do the same.
The two people who helped me were extremely rude and unprofessional. Their hospitality were non-​existence. I wish I took down names, but I didn’t.
Anyways. They told me they don’t do business registration. Which is odd, because I just registered our other truck at the same location a week ago. I don’t want to go into details, but overall, I left disappointed and disrespected.
They told me their policy has changed and they can’t do register business customers … Which makes no freaking sense. We have our business insurance with them as well.
Anyways. Honestly if policy change, I can understand. But their professional and the rudeness in their voice left me with a sour feeling. All I got was «we can’t help you, bye.»
I know not everyone is like this, but one bad seed can ruin the whole bowl.

This is a long over due review! This office is very nice there is long lines but they get you in and out! Everyone is so friendly the workers acknowledge and greet you when you walk in Great costumer service! Sabrina Safi is the best agent! Ask for her and she will help you she’s amazing! She is very helpful and understanding. She is always a call away to help me and my family with any questions or concerns we have! She’s been our agent for over 8years we are very happy with the service!

–Easy to find
–Lots of parking (lots, get it? hahahaha)
–Nice people
The people at the DMV counter were friendly, efficient, and other employees apparently love babies. If you need an ego boost, borrow someone’s baby while you wait to update your registration.

Thisbis the BEST PLACE EVER!!! not only did my agent mark breaking down the policy for me so that i get exactly what i was buying but they have a DMV in here! This saved me sooooo much time! Consitering i do work 2 full time jobs. Wow i would give this place a 10 star if Unilocal would let me! I will be a customer for life! Thank you Mark!

*** This review is for AAA Emergency Road Service ****
Earlier this week, which was unusually cold in the Bay Area, CA, my SUV just died while in motion at about 30 miles per hour — on the Hayward, CA side of 92 nearing Jackson Street. After initial call to AAA emergency Road Service, I was sitting in my SUV for almost 2 hours with no ETA (or call or text) from AAA that someone would be dispatched to help with the situation.
After about 2 hours, and upon calling AAA Service to find status, I was told it would take another 1.5 hours (or more) as they could not find a towing company to help with the situation. I have saved text messages to prove this!
Since the 2 hour mark, now anxiously calling every 10 – 15 minutes and being put on hold several times (once for more than 10 minutes that I disconnected) nearing the 3 hour mark, I was told that a towing service was on the way. I reached home roughly past 8:30 PM (as I recall).
Going back almost 25+ years that I’ve been a member (of AAA Plus), I’ve never had to use their emergency service — and the one time I needed it most, I was left hanging for 3+ hours on a busy cross section (luckily, I was able to safely ‘glide’ my SUV due to the natural road down slope onto the shoulder).
On the positive side, the individual from the towing service was courteous and efficient and I reached home safely!
I sincerely hope that with AAA, no one else has to undergo the ordeal I’ve been through recently!
I also hope that the executive management at AAA read this, get to the bottom of what happened and then take appropriate action to ensure being more responsive while helping AAA members truly in need!!!
I’ve received an email followup about a case being opened and a promise that someone will call me — but as of yet, no one from AAA has even bothered to reach out!

Coming to AAA DMV is a dream come true. Pleasant staff, no waiting. AAA staff greet you when you walk through the door. TIP: DMV does not accept ATM or credit cards. Bring cash or a check.

BEST DMV experience ever. No appointment, short wait, smiling faces, in and out in 10 minutes. Boom.

Went here to update my car registration. The DMV desk was well staffed. There was a small line but it moved pretty fast. The staff was friendly. I went just around closing time, yet the staff was helpful and quick.

To be fair… insurance companies r always a hit or a miss. If i could I ‘d have given a 2.5 stars.
This is just pertaining to AAA branch in Hayward. I do like AAA overall and I am still a member… but state farm is cheaper so i’ve been thinking of switching. (just thinking though)
sorry i digress — 2.5 for the branch. I love AAA service. service people are EXCELLENTE!
5 stars for the little service window — super efficient and I am def happy that I was able to just set up, submit, pay, and dash with small services like changing vehicle titles.
3 stars for the branch — you walk in, it’s depressing as…(i’d imagine hell be to a lot swankier than that place). It’s pretty much a DMV without the long lines. No one says hi, no one says can i help you. If you all the sudden fall down and start spazzing and do the whole rose mary (?) thing from the exorcist… people would just walk over you and carry on…
I understand that it’s a insurance branch and not a hotel, but come on people… i want to buy something badly so just SELL me something.
what really killed me is the agent.
I spoke with Therese and she’s pretty much what the previous lady posted about her (look at 2011 post and search for Therese in the Unilocal reviews).
I don’t want to say that she’s rude, unprofessional, or incompetent, so i’ll give her the benefit of the doubt and say that she can’t handle any amount of stress and i mean ANY amount.
It’s like I am practically handing my business to you, so please skip the whole how long you’ve been with AAA thing and just help me get through it and out.
Scheduling meetings with her is a nightmare. If you don’t follow up with her, she won’t follow up with you. When you do call her, she always sounds like a disgruntled girlfriend and you feel bad for intruding and pleading for her business. (I am not asking for much. just please let me buy a AAA insurance.) When she does get back to you on email, she’d give you all these ridiculous appointment times like 11am, 2pm, or «why don’t you come in at 10am today.» Yes. I have no job and i just loiter around my house all day waiting for an appointment with you. (I showed up once for an appointment time she gave me, she was 15 minutes late.)
What really made me question her was when I asked her what would happen if I decided to move out of state. She said something like we don’t offer insurance products for places like the Midwest so depending on where.
m…really? because I went home, I googled and i even contact AAA just to make sure it covers the entire US and not just California. I don’t know what to think of her like wt…16? years of experience… Of course, I took my business elsewhere.
All in all, consider AAA if you are looking for insurance. If you have to… come into the Hayward branch. BUT please for the love of _​_​_​_​, don’t sit down with Therese (that is if you can even have the honor of getting an appointment with her).

Walk in service and the DMV line are total saviors!
Employees are always fresh and ready to help you figure out what you need and don’t. Recently came in to take one car off and add another on insurance with no difficulties; I was in and out in less than 30 minutes! I’ve also noticed you get better deals when you go inside rather than just online or over the phone quotes.
Also had to get a tow a while back when my car broke down on me and road side assistance couldn’t have been any better! They arrived perfectly on time and I had the friendliest driver I’ve ever met who hitched me up quickly and had me on my way.
Though it may be a little pricier than other companies I trust them with my life, literally!

I was greeted w/​a smile, and they properly directed me to where I needed to go to renew my registration for my car. Good customer service at the window, and I got everything done in about 5 minutes. Quick, fast, and reliable!

The San Ramon location and the new location in San Jose has terrible customer service so I stopped into this location before I got on the San Mateo Bridge and they had wonderful customer service and were very knowledgable.
My 5 star review is strictly for the customer service from these two employees.
Sabritta in customer service is so super friendly and knowledgable
Bryan in the DMV part of AAA was super friendly, funny and very helpful .
I’ve been with AAA for sometime, and this office is out of my way however they are quick and very customer service oriented unlike the location close to me.
It’s not the nicest office, kind of run down however I rather go here for great customer service than the other two locations I’ve been too .
Thank you Sabritta and Bryan for helping me !!!

Service was awesome and the people polite. It took me longer to drive across Hayward than it did to stand in line and pay my license plate fees. I paid them while on lunch break and still had time to stop for food and make it back to my desk with 10 minutes to spare.

Called for customer service to window shop and get a quote over the phone from this location and my sales representative was amazing. Nazalda was not only helpful, knowledgeable and polite, but asked questions about my life and slowed down just to get to know her customer. We laughed and connected sharing similar life experiences and when she gave me options and information about the different policies I could choose from, I felt like a friend was taking care of me and not just a sales rep. I still have yet to experience the location in person, but I am awaiting that day so I can fairly give this location it’s fifth and well deserved star.

This is the first derogatory review that I’ve ever posted about any business, and I’m only writing this after weeks of careful consideration about the bad situation at hand.
This place puts the «O» in the word «GhettO».
I’ve been with AAA as a Premium member for nearly 15 years and have NEVER had any issue with them, until I had the misfortune of having to deal with their Hayward, California shop.
I went to the 1580 Chabot Rd (by Hayward airport), to ask for simple DMV verification of what happened with the title to my truck (that WAS also «fully covered» by AAA’s auto insurance), after waiting 5 months for the salvage title after an accident that I had.
The two black guys at the «DMV counter» (to your left when you walk in) refused to even look me up in their system whatsoever, and just said «we can’t help you», anxiously shoving my legit?$ 160 AAA card back at me, without even looking up just my name in their system. This happened both of the two times that I went in for help with this, within a month. They wouldn’t even look in the computer to inquire about this situation whatsoever, rather they were very rude and wouldn’t even make eye contact with me.
I filed a complaint about what happened to AAA corporate, via their website and received an email back from them that said «Maybe you should drive about an hour away from that location, as is not known for customer service/​help/​reliability, etc.»
I KID YOU NOT, THIS WAS THEIR EMAIL RESPONSE to my complaint about that:
«Maybe you should drive an hour away to a different AAA office»? I was like, WTF?! Then what did I pay $ 160 last June for a year’s worth of «nationwide roadside assistance and DMV services» for?
With this, I’d highly suggest that you patron either the San Jose or Fremont AAA stores, (or any other) and avoid this one altogether.
If you choose to ignore me, don’t say I didn’t warn you! :)

I came to this Triple A to use their DMV Counter. There is never a long line at this Triple A. Their DMV counter people are fast and efficient. They had my Transaction done in minutes. Then I was able to insure my new Whip at the next Counter. Cant beat one stop service. Plus this Triple A location is pretty low key.

I love how I can take care of renewing my registration at the local office and avoid the long lines at DMV. I defin love AAA and the customer service!

Why I love AAA:
Tow service with my insurance
Great customer service
Discount tickets
DMV registration without the DMV hassle

It is so convenient to be able to renew our vehicle registration at your offices! We’re able to get our stickers faster than Jack in the Box drive thru right next door!
Not to mention, bypassing insane lines at the DMV! Thanks AAA!

I had to go in there to pay a bill and it took over 20mins. They should have more staff available for taking payments.