76

I rarely write reviews but I’m must comment on the excellent service I just received! The fan belt suddenly broke on my 1969 Corvette and Nagesh was able to slot me in and fix the car! Awesome!

Excellent! My car was overheating, took it in and was extremely happy with the service. He replaced my radiator that was in really bad shape. He even drove me to where I needed to go. I will go back!

Wow! I’ve never experienced the WORST SERVICE EVER at ANY OTHER GAS STATION IN MY LIFE.
I needed to pump some air in my tires. I pull up to the 76 and I ask the attendant to turn on the air. He says, «it’s always on, put a dollar in it.» and I ask, «isn’t it the law that air is free?» and he says «nope, its not, its never been free, I can show you the booklet» so I go back to the pump, and there it says that by California law, air and water is free for customers. So I go back to the attendant, and I say it says there that it’s California law. He says it’s FREE FOR CUSTOMERS while giving me the worst attitude. I say «Okay, I’m pumping 25 cents for gas, can you turn on the air?» and then he says the system won’t let him charge anything less than a dollar. So I tell him I’ll pay at pump with my card. Can you turn on the air?” he then says «C’MON QUIT BEING AN ASSHOLE MAN». We exchange unpleasantries for a moment while he insults me. I leave and go to the Chevron on the same block, and GET AIR FOR FREE WITHOUT THE ATTENDANT HARASSING ME. I’m definitely contacting corporate. I’ve uploaded a picture for reference as for the worst service ever attendant. 76 should be ashamed of themselves for hiring such a deadbeat to represent their company. I’ve been to the most ran down gas stations in the bay area, and even they don’t charge you for air. But I do understand the technicalities of how only CUSTOMERS get air. But if I’m pumping whatever amount it is, I AM A CUSTOMER. I shouldn’t be treated any differently ESPECIALLY INSULTED!

You can’t fault a gas station for not looking spiffy. I love the location, liked the price… it was clean for a gas station, no beggars, no solicitors, nobody trying to wash your windows. what can I say here… it’s right off the freeway

HORRIBLE CUSTOMER SERVICE! DO NOT GO HERE!
I would give them 0 stars if I could. This review is for the 76 on Whipple, right next to Target, Quizno’s and the new 24 Hour Fitness in Union City.
Just yesterday, my horrible experience started around 5pm, when every pump was occupied by a car, with more waiting to pump. The transcript is as follows:
Me: $ 20 on number 6, please.
Gas Station Dude: Number 6? Okay.
Some guy behind me: *mumbles* *mumbles* something #2 *mumbles*
(this is when I’m exiting the cash register area to go pump, so that was all I heard)
*goes back to pump 6, fiddles with gas pump but it doesn’t work*
*goes back to the cash register*
Me: Hmm… I gave you $ 20 on pump 6 earlier and 6 isn’t working.
Dude: 6? You said 2.
Me: No… I said 6.
Dude: NO, you said 2. I remember you. You distinctly said 2.
Me: No, I actually didn’t. The guy behind me said something about 2. I’ve been at pump 6 this whole time and never pumped.
Dude: Well… somebody just pumped $ 20 on 2.
Me: … Are you serious? I told you pump #6 and now you’re telling me somebody on 2 pumped with my $ 20?
Dude: Well… that’s your mistake, not my mistake. There’s nothing I can do about it.
Me: Okay, first of all, it isn’t my mistake because I said pump #6. YOU mistook what I said for number #2, So I would appreciate either my money back or $ 20 worth of gas on pump #6.
Dude: Well, I’m not going to take $ 20 out of my own pocket to give it to you. There’s nothing I can do.
At this point, I am pretty angry because not only did he not take responsibility for HIS mistake, he took every opportunity to blame me, the customer, when I just wanted either gas or my money back. I was seriously contemplating what to do when I decided to walk back inside and ask to speak to the manager about this… SURELY he’d be understanding and more attentive towards customer service…
Me: Is there a manager I can speak to about this?
Dude: No, because I’m the one in charge here.
Me: There’s no one else here?
Dude: Yes.
Me: So you’re saying you’re the manager?
Dude: Yes.
Me: Okay, well what are you going to do about this then? Because it seems like you do not care about customer service nor the customer, when I specifically explained to you my situation, and I am not leaving until I get my $ 20 worth of gas or my money back.
Dude: Well, what do you want me to do? I am not going to take money out of my own pocket and it wasn’t your fault or my fault, so what can we do?
Me: You just said it was my fault earlier.
Dude: Well, now I understand that it is neither.
Me: Honestly, I am the victim. WHY would I be stupid enough to pay $ 20 for someone else to pump on #2? You can even check my car. The tank is still empty, meaning I never pumped.
Dude: Umm, this actually happens all the time. People give me money, then when I’m not looking, pump elsewhere and come back and tell me they didn’t pump.
Me: Wait… are you saying I did this on purpose? Or somehow brought this on myself? Like I said, why would I put myself in this situation? Obviously, it was a careless mistake on your part.
Dude: Well, the best I can do is give you $ 10 on pump #6, that’s going to be out of my OWN pocket, and that’s the best I can do for you. I cannot give you $ 20.
Me: You cannot give me $ 20 when I just gave you $ 20 earlier and never used a cent of gas?
Dude: I know you gave me $ 20. I never said you didn’t give me $ 20.
Me: Right, I know you didn’t. Okay, at this point, I just want my money back because this is seriously the worst customer service I’ve ever experienced!
Dude: Well, I can only give you $ 10 worth of gas. Take it or leave it.
Me: You know what, I’ll take the 10 just to have enough gas to get out of here, but I am seriously NEVER coming back here again and will tell everyone not to either since their «manager» does not care about the customer nor about customer service.
Dude: Fine.
At this point, I was so mad, I just walked out. But I regret not getting his name to complain to the Better Business Bureau, his manager, corporate, something! It was not even about the $ 20 at this point, it’s the principle. To have someone who works in customer service treat you this way is unacceptable. Even IF it was my mistake, what happened to the customer is always right? Or working with the customer?
But in this situation, I was 100% in the right and the employee did nothing to sympathize with me, only concerned about what came from his own pocket. My friend later told me I should have asked him to review the cameras, but it is too late now, and who knows if he even would. All in all, a terrible experience and I will NEVER return.
This is the first time I’ve experienced anything like this at a gas station and unless you want subpar service from a defensive employee, you should not come here either.

Came here the night of 9÷15÷2013 to buy a full tank of 91 Octane. Ever since my car has lost all low-​end torque, as if I really got 87 Octane. I don’t know if I got scammed or if this is like the Sunnyvale 76 where the hose hangs over the 87 button and depresses it as you put the nozzle in your car. Either way my car lost about ¹⁄₃ of its power.

the place may not be the most updated, but they are very friendly giving me information in great detail, and so very friendly, just like customer service should be.

This is right by the iFly location and the movie theater at Union Landing. It is slightly cheaper than the Shells that is nearby. Small convenience store as well. Not sure why there are hardly any customers here, always seems empty despite the prime location.

When I lived at home, this was my go-​to gas station. It was usually the cheapest gas around this area. What’s great about it is that it’s on the way home and right next to the freeway. We used to get our cars checked for smog here too at one point. The Chevron (as loyal as I am), is definitely more on the pricey side.

This place is a rip off your $$$ is better off at chevron across target.

I’m singling out this gas station and reviewing it because the gas prices here are almost always cheaper than all the other stations in South Hayward or Union City. Other than that, it’s just your average, everyday gas station!