J & A Windows & Doors

I was in a real bind and after reading the bad reviews I went ahead with their service anyways. My back sliding glass door had been broken and I needed it replaced immediately. It was a Friday morning so I knew getting service there last minute before the weekend would be very difficult. I called a few other places and no one had any appointments for that day. So I called J & A and he said that he would have someone come and take a look and board up my back door while the replacement glass was being ordered. Perfect, just what I needed.
It was 9am and he said that he would have someone come out within an hour. Well, three hours later the guys finally showed up. I was a bit worried at that point if they were coming at all but they did squeeze me in last minute. They boarded up the window and gave me a reasonable estimate for the replacement glass, so I ordered it. I actually called another company just have a second estimate. And though this other company got good reviews on Unilocal they were $ 300 more expensive and did not offer a board up service. So I decided to stick with J & A.
You have to be a little proactive to get the good service that you want but for a $ 300 savings, that’s not a problem for me. I made an appointment with Joe to have the replacement glass installed and I was very specific about the time of arrival because I needed to be at work that day. He agreed. The night before I called to confirm my appointment and the girl seemed unsure but said that she would talk to Joe.
Joe called back and confirmed. My appointment was for 8:30am and they got there around 8:40am, so that’s right on time in my book. They did an excellent job installing the new sliding glass door and cleaned up all the glass that was in the existing frame. I’ve had my new door for a few weeks now and it’s not only as good as new but the glass they put in is of higher quality than I had before.
Bottom line… I recommend them. They came through for me when I had an emergency and I appreciate that kind of customer service.

Do not go here. First of all, the girl answering the phones although sweet would be no one that I would entrust with my business. I was very skeptical after speaking with her. She could not answer my questions. Made an appointment anyway for today at 9 am. Called at 10:15 and said I could not wait anymore and would need to reschedule. Asked to be called. No one called. Nor did they call to say they were running late. After reading the reviews on here I am glad they were late and I cancelled. This is a right way to do business, this is NOT it!

Do not use this company. They do not know windows or doors. Staff is inadequate, untrained, not qualified. They put in some glass and a window and splashed the liquid adhesive all over the cement floor and stucco. The glass they installed was put in unsafely. If someone pushed on it it would fall out. Very Dangerous. Asked them to replace some rollers on a sliding glass door and they could not do it but they could sell me a new door for $ 1800. I used Avenue Glass on Inglewood Ave. and they fixed it. And they replaced screens.
We complained about their work and we were told, «Oh, you want a professional job?, you didn’t ask for that.» Jose is very rude and disrespectful to women. He also lies. Not trustworthy. Poor Quality work! Does not speak English.
STAY AWAY FROM J & A WINDOWS AND DOORS
Avenue Glass is a great company!

Beware! GO ELSEWHERE. This company is UNPROFESSIONAL, POOR QUALITY, SLOW, LATE, UNRELIABLE. Stay away. JOSE IS DISRESPECTFUL TO WOMEN AND HE LIES. You should speak Spanish to communicate with Jose, an owner. When he replaced a window, he put in a piece of glass that could be easily pushed out and had exposed sharp glass edges. He installed a dangerous safety hazard, poor quality workmanship, an unprofessional job.
When we called that to the attention of the owner, Jose, he said something like, «Oh, you want quality?» We said, «of course, why would anyone want anything less?»
He ordered a window and we waited two weeks for the window and two weeks for installation.
Jose took a part from our sliding glass door that needed replacing. He said he could not find the part but he could install a whole new sliding glass door for $ 1300.00 (vs a $ 20.00 part, OF COURSE HE COULDN’T FIND THE PART) I asked him for the part to be returned because I wanted to find it elsewhere. He LIED and said he put the part back on the door, but he never went to the house to return the part and said I must have done something with it. He didn’t want to find the part, he wanted to sell the whole expensive door.
Beware! Go elsewhere. STAY AWAY FROM THIS COMPANY AND JOSE THE OWNER! JOSE IS UNRELIABLE, DISRESPECTFUL, INCOMPETANT inept, unskillful, unskilled, amateurish, unprofessional, bungling, inadequate, substandard, inferior, deficient, inefficient, ineffectual, lacking, leaving much to be desired.
One star because they did rescreen and put in a window. Everything else was garbage.
Ok. That about covers it. You were warned. Do not allow them in your home or property.

Horrible service! I received a quote for two business windows that broke, I responded to the email to move forward with the repair. Never happened, when I called I asked for the owner and he was rude and unprofessional. I will never deal with them again! Prices are very high also!

I Give this Buisness a big 0 BEWARE BEWARE The owner Jose is a scam and Two Faced only when its his convenience he will seem nice… do not trust this man or his wife Aracely I usually dont feel this way about anyone but this guy crossed the line very Deceitful he has Horrible customer service DO NOT HIRE HIM FOR CONSTRUCTION PROJECTS !!! he sells windows and doors and everything else he can think of we hired him for Concrete for our back yard and This man couldn’t even figure it out (starting with the drainage) (the Level) He dug out dirt for the drainage… Then he spread my dirt in the front of my house because he needed to dispose so he wouldnt pay extra fees, he wasnt giving me the proper cement needed for the project (so it would split in time and crack), He damaged my property I can go on and on !!! He’s BAD NEWS we gave him 2000 dollars and Thank God it was just that… for basically nothing but sum material which we had to rebuy (pipes) because he bought Sewer line pipes not water drainage ones we had to pay double for labor also … ugh!!! The two faced part he said to our face he would cover and fairly would refund us which ended up not happening, Im so blessed to have my Father that had my back and was able to see all these issues before he dropped the cement. My Dad, he’s in Construction aswell but I had decided to go with someone else that was available because he wasnt but now that This guy screwed us My DAD steped up without great pay! I hope this helps trust me just go somewhere else … I will be filing a Claim on his contractors license guys like this need to be put out of buisness !!! theres so much more but honestly I hope this helps!