Regan Collision Center

After being hit while sitting idle, I was referred here by my insurance company. My car did not receive extensive damage; I was told by Regan’s expert appraiser that it would be in the shop for 2-​days. I dropped it off, and rented a car to use (not from their on-​site agency who could not help me rent a car for what the insurance was paying for; for shame). Having not heard from them by Day 4, I called them for a status check. It was only then that I found out that there was additional damage and that is what took so long. The car is being painted and will be ready tomorrow! Great. Next day, I call. Woman on the phone says, the car is ready, she is waiting for the keys and will call me «right back». (still waiting…) I called back an hour later, closed for the weekend. Great. Long story short, I was not amused my their very inferior customer service (lack of status updates is a biggie for me) and will not go back there, nor refer anyone there and will send my (National) insurance company a lengthily letter asking them why they refer their insureds there. I did speak with one of the Managers there when I went to pick up my car and he explained this was not the norm, of course it’s not. Yet, when I went into the office to pay, the unpleasant woman behind the counter, never said hello or thank you, or goodbye. Not one word. Well, other than «that will be $ ….