Shoreline Pools Inc

After many years as a customer I am so over Shoreline Pools. There used to be a person there I could deal with and was very polite and did not treat me like I was stupid. His name is Jamie, however, I am not even sure if he is there anymore because you have to go through Justin, who is the rudest customer service person I have ever dealt with. When I ask for Jamie I can never get to speak to him.
Maybe its because I am in Truro and they just don’t want to come down here, but I have been calling with a serious salt system problem for two weeks and have spoken to like an imbecile on the phone and still no one has come down to take care of the problem. I am DONE with this company. How they stay in business is beyond me.

Shoreline Pools came to my home to fix a leak in my gunite pool. It was obvious from the start that the workers had no idea what they were doing. They broke open the cement in 2 places for my jacuzzi and when they sealed it back up & the cemented area was not flat so they returned to fix it. The white rubber drainage border was not replaced properly and was sticking up so they had to redo this as well. After this I asked to close the pool for the season and unfortunately had to travel away and trusted them to complete the job. When I returned 3 weeks later my pool was filthy, with green slime as thick as pea soup! When I called they said that this is normal. I’ve had pool companies service my pool for the past 25 years and NEVER has it been in this shape! I had a contractor measuring to fix my windows and he was in my pool area 3 days after they closed it and he told me it was green and thick with algae, and imagine, 3 days after they supposedly closed it! So it was obvious that they did not use chemicals or even bother to clean or close the pool, charged me for it! So I had 2 pool companies come to see this work. When they tested the pool there was absolutely no chemicals in it! The covers for my 2 main drains were missing and no where to be found. When I called Shoreline, they told me they broke! But no one informed me of this! They went on to say that the covers were old! I responded in shock because they broke BOTH covers? In all the years I’ve had my pool serviced no one has broken 1 cover… but they broke 2! I normally don’t leave water in the pool but Shoreline told me that I needed to keep water in the pool so that the Hydrostatic value would stay closed. But when the other pool company came to see their work they were shocked that they plugged the main drain where this valve is. If this leak was in fact fixed, there would be no reason to plug it. Shoreline left water in the main drain of my pool pipes in my basement which could freeze in the winter causing extreme damage to my basement. Over and above this they failed to shut off the electrical panel for my pumps… something that ALL pool companies do in case of a power surge. I found cement thrown in my backyard with food litter and some of it even was strewn into property belonging to my association neighborhood! I now have to hire another pool company to pump out the green slime, clean the pool and close it properly. They even doubt that any of these leaks were fixed, as this is something I will find out next year when I open the pool! Every time Shoreline workers came into my basement they would leave the lights and and the door unlocked. I usually go away in the winter, and I’m fortunate that I didn’t this year, because I can only imagine what I would have found with my basement door unlocked for the winter and the lights on for months! I have taken many photos of the way they left my pool, and a photo of the cement debris in my backyard too! I have witnesses that saw all this mess as well and they are disgusted! This is not a pool company I would recommend, needless to say!