Greater Hartford Orthopedic Group PC

Ugh. I had my first appointment here as a new patient for an issue that arose from previous surgeries, that I no longer wanted to see my previous doctor for. I made my appointment ~6 weeks in advance, and it was not easy to get. It was for 11 AM. I arrived at 10:35, just to give myself plenty of time for paperwork.
At 10:50, my name was called and I went in with the x-​ray tech. She took my x-​rays within ten minutes, and then informed me the «doctor moves pretty slowly, so it will be a few minutes before she sees you. But don’t worry she spends the same amount of time with you as everyone else». To me, that means 15 minutes or so.
After waiting about 20 minutes, the medical assistant comes in to ask me preliminary questions, then she leaves and says she will go inform the doctor of my responses and be right in to see me. 10 minutes pass. 20 minutes pass. It gets to be an hour past my appointment time. Still no doctor. FINALLY, at 12:15, 75 minutes AFTER my appointment time, the doctor rolls in!
My appointment was a decent amount of time, the doctor was thorough, not warm and fuzzy, but very knowledgable. I am pleased with her answers and recommendations. She recommended trying product X, a shoe insertion. She explained how to use it. Then went and got one to show me, she said «here we can give this one to you to get you started». I assume that means they are giving it to me, at no cost.
Finally at 12:50, when I’m leaving, I start to exit the office, and I head «excuse me! excuse me! That sample is ten dollars.» Like whatever, I paid the $ 10.00 and left. But I would have gone to CVS and gotten the same product for $ 4.00 had I known… Doctor should have told me of the cost.
Overall one of the most annoying experiences of the year. Because the doctor is highly recommended and I did feel she knew what she was talking about, I will see her again. I will try for her Rocky Hill office instead of the larger Hartford office, where they feel they can take 2 ½ hours of my day (I was using my one hour lunch break. Ha!) for a 30 minute appointment. Get your scheduling together.
Felt good to get that out there!