Fairfield Inn & Suites Harrisonburg

My wife and I were here during the recent blizzard. She had to work in Harrisonburg and I was along and able to do some telecommuting work. While she was picked up in 4×4 vehicles to take her to work I was stuck in the hotel for a few days. What I observed during this difficult time was an excellent example of hotel management where guests and employees (and the employee families) were taken care of very well as part of the greater Marriott family.
When the forecast predicted that the hotel would be snowed in, they accommodated the employees in hotel rooms so that they could be there to work and take care of the guests. The families of the employees were also able to join the employees at the hotel so that families weren’t split up and isolated for days (excellent example of taking care of those who take care of you). The James Madison University (JMU) Dining Hall staff was also staying at the hotel so that they could get to work more easily in 4×4 vehicles. The hotel staff worked round the clock to ensure the inside of the hotel maintained top cleanliness standards, and they used snow removal equipment regularly to keep exterior walkways, and hotel entrances as clear as possible. The hotel provided their usual complimentary breakfast and JMU sent over lunch and dinner meals to the hotel staff and their families (yet another example of taking care of those who take care of you). The Fairfield Inn staff invited me to have lunch and dinner with them and their families, which I thoroughly enjoyed.
I hadn’t ever been in a hotel before with a weather disaster taking place, but this experience with the outstanding staff at the Fairfield Inn in Harrisonburg showed me the very nice side of human nature, and the obvious great hospitality training they received from Marriott. I would absolutely stay there again in a future visit, and this has just reinforced my loyalty to Marriott.

We stayed here for a few days after getting married to get away from Maryland for a bit and it was fabulous. Good design and modern, comfortable furnishings, gray breakfast and friendly staff. Awesome location too!

We reserved two nights, one each as a layover on our trip to South Carolina. Upon arriving in South Carolina my wife discovered that she had left her I-​Pad in the room in Harrisburg. We immediately called to see if they had found it and without even checking told us no. We then asked if they would check the room and ask housekeeping. Explaining that we were due back there in a few days, we asked if they could please check under the bed once more. Upon arrival we discovered that our loss was NEVER made note of and their attitude was somewhat «Ho-​hum».
My suggestion is to make VERY sure you do not leave ANYTHING behind at this hotel. You will NEVER see it again!
Read about Katie R. s dresses. They seem to have a problem at this location with forgotten items.

Smaller room with king size bed. It did the job. We needed a spot to crash for the night. Clean. Big bathroom. Nice shower with curved shower rod. Decent coffee and breakfast. Breakfast included items like eggs, sausage, bagels, waffles, muffins, donuts, juice, cereal and yogurt. The only downside to this stay was the pillows. I need a lot of pillows. Asked the desk clerk how many were on the bed. She says 5. We get to the room and it has 5 throw pillows on it. I kid you not. No regular sized pillows to be found. Highly annoyed with that.

First time in a Courtyard by Marriott we did not expect much but we were surprised, great location nice rooms good cleaning, the room was super big and clean, the staff was very very friendly at the check in the girl was super friendly she even recomende places to eat and all that. We really like it, and Harrisonburg was super super nice. we love it :)

The room was nice enough during my stay. When I departed I realized later that I had left some of my dresses hanging in the closet. I called to ask if they had found them and the desk associate said that they had.
Since I live in Texas I asked them to mail them to me, not an unreasonable request considering I gave them credit card information for the shipping, and more importantly because many of the garments were handmade summer dresses that had utmost sentimental value. Fast forward to 3 weeks later; no sign of them, no tracking number. I call them to see what the deal was and they say they don’t see any clothes and have no record of anything ever being sent out.
Wow, thanks guys. I wasn’t really planning on buying a whole new wardrobe after this trip.

This location is very clean and comfortable. The 2 queen beds fit well into the room without being crowded and there was coffee, a microwave, and a mini fridge in the room. There is also an early breakfast included (6 to 9 during the week).
The fitness area is small but open 24 hours with access to Gold’s gym upon request. There is also a pool and whirlpool open until 11 pm. The rate was good and included an AAA rate that I booked with their mobile app. I would definitely come back to this location.

This place was great for my stay in harrisonburg! The rooms were super nice and clean and the staff were friendly and accomodating. I enjoyed the location as it was near gas stations, WalMart, and many places to eat. The breakfast was lacking, but there were so many convenience stores around it was easy to stop and pick something up.

Stayed here while in town for a wedding. Very comfortable and well kept place. Had requested a handicapped room, and did receive one upon check-​in. It was for hearing impaired people. I needed a roll in shower. My brother went to the desk (we were late arriving approximately 10:30 pm). They did not have what I needed, but would the next morning. Worked out great. The staff is friendly and helpful. The morning breakfast was wonderful, with everything from fresh made waffles to egg muffins. I couldn’t have been more pleased with this hotel. The only complaint I have is it was too short of a trip. But we will be back and we know where to stay. Thank you to all the staff for making our stay with you so enjoyable!!!

I stay at lots of Marriott’s. I generally like to stay at courtyards or full Marriott’s but this one was great and would definitely stay again.
The rooms were very clean. They were a little bigger than a normal room with a small sitting area. The beds were also very comfy, that is a big plus in my book. Shower had good hot water & pressure.
The staff was very nice. I like to drink tea before bed but they did not have any decaf. The manager was able to find me some which was very kind.
Good location too. Was able to find a really nice yoga studio nearby, as well as a quit drive to the center of town.

First, I’d like to say that over the past 4 years, I’ve stayed here about a dozen times. All the other times were 3 – 5 stars. This time however was 2. Here’s why: the front desk staff member who checked me in was not friendly, even a little rude; she took forever even though I’m a Rewards member, frequent guest there and they have all my info. on file; my younger son fell during the wait and she didn’t even ask if he was okay (later in the room when I was putting his pajamas on, I noticed he actually had a nice-​sized scrape on his side where he’d fallen against a table in the lobby– he’d been leaning on the suitcase); the room wasn’t as clean as it’s been in the past; neither TVs would allow my older son to connect his PS3; the TV in the living room was dysfunctional; beauty products offered have changed and are no longer decent; breakfast was subpar, with no OJ, no cheese and no whole milk; but here’s the main reason– it was a big JMU weekend, unbeknownst to me.
They put me on the 4^th floor with 2 children and I swear every other room was filled with college kids. Yes, they were polite in person. Yes, they were extremely loud while gathering/​stumbling in the hallways. No, I was told there were not a lot of younger aged people on my floor when I called the front desk the first night asking about the noise/​activity level. Bullshit. They knew that there were a ton of them with connecting rooms and could have at least been honest or offered me a quieter location– not right next to the elevator area on the party floor. It was also fun to sit in the morning with my kids while they stumbled around in the breakfast area talking about how radical their night/​morning was. I got to hear about Mollies, pot scores, etc. Super fun breakfast convo. I understand that the hotel was taking advantage of a big JMU event, but I feel that the other guests there were not accommodated well this weekend. Sadly, I’ll be thinking twice before booking here again.

Average room size. Kind of smelly in room, but we decided to stay. Would pick another place if there is a next time. Seems clean. Microwave and fridge in room. Fitness and pool.

For Homecoming weekend at JMU this hotel was located very central to the university. It is located on the «Festival» or «ISAT» side of the JMU campus — close to the Sheetz off University Blvd and near the WalMart/​Home Depot parking lots near the Fesitval Conference center and the lacrosse fields. So that was nice when we had to get on campus for a shuttle to Godwin Hall.
I stayed here in a double room with my mom and boyfriend. We checked in on Friday and checked out on Sunday.
The ladies downstairs are very very friendly working the front desk and made friends with my mom while she waited for my boyfriend and I to arrive from Virginia Beach (mom drove from Roanoke so she beat us by a few hours).
Our room was decent — I pulled the sheets off and checked under the mattress for bugs/​stains (I ALWAYS do this — I’ve seen horrible things) and the mattress and underneath were spotless — not even any stains on the mattress cover or mattress itself. The walls were paper thin and you could hear doors opening and closing and people talking as they walked down the hall all night. So that wasn’t fun. But fortunately I travel with headphones and we put a «fan» sound on the iPad so crisis averted.
The included continental breakfast was one of the best I’ve had in a long while. There was a full-​size waffle bar, coffee, milk, cereal, oatmeal, eggs, sausage (both turkey or regular), juice, fruits, bananas, toast with jelly, and doughnuts and muffins. Everything was really good and the gals manning it were on point — though this is probably one of their busiest weekends. Still — well done nothing was empty and stayed that way.
Pros:
–Close to JMU
–Plenty of parking
–Very good continental breakfast
–large welcoming lobby
–free wifi throughout hotel
–microwave and refrigerator in room
–nice gym
Cons:
–paper thin walls — could hear everything
–ran out of hot water while showering both nights
–no fan in the bathroom — so it fogged up pretty badly
–bad cheap shampoos in room
All in all — it served its purpose very well — we were close to JMU, had great breakfasts both mornings, were greeted warmly by the ladies up front, and had no major issues with the room aside from running out of hot water and hearing all movement out in the hallway.

The hotel provides free wifi which is nice and the rooms are upgraded but they are not kept up and cleaned as they should be.

I visited Shenandoah for a couple of days, and decided that my overnight stay would be at this affordable hotel! For $ 89/​night, this place was such a steal! Hotel is modern, new décor and all that, and very clean! It seems like a lot of families stay here, so there’s the noise factor, but other than that 5 stars! Good location too — short drive to downtown Harrisonburg.

This place is really nice. Very friendly. I took off one star because their desk staff kept changing policies. When we called ahead for the reservation we told them we had a coupon for a room «oh no problem. We’ll adjust when you get here» then we get there…“nope. That’s not the policy.” they fixed it anyway. Then we wanted to pay cash in the morning checkout… «oh the cards be authorized. You shouldve paid last night». Very confusing but very nice
Breakfast had a very nice selection too

This is quite different from my last Fairfield experience!
The staff has been quite helpful. The décor, hotel modern and bright. My wife liked the wallpaper. Much of the room had a stucco texture. Our room had two queen beds, two flat screens (only half the channels were digital), a couch, desk and a iHome radio for the ipad. The bathroom was ok, devoid of the now customary mold. This Fairfield has a small pool and a jacuzzi, the latter of which I enjoyed. The free wifi was adequate, slower than home, but faster than many other hotels I’ve visited. These facts, on top of a great price point for our stay, made it an excellent choice for our stay!

Wasn’t that impressed with this particular Marriott affiliate. Room wasn’t totally clean — found hairs in bed and fingerprints all over room. Walls were PAPER thin and I had to get up in the middle of the night to ask LOUD people partying next door to shut their holes so my toddler and I could sleep. They did have good waffles at breakfast, but that’s about it. For $ 167/​night I expect WAY better than this.

We always choose Fairfield Inns if possible. We’re Marriott Rewards members and we find them to be clean, comfortable and friendly, and even good for kids. This Fairfield is no exception. It was built in 2010 so it’s really new, and it has a great breakfast spread, too. I’d definitely stay there again. If you have kids, there is a park nearby — A Dream Come True — park that is a terrific stop. There’s also a CVS and McDonald’s not far away for other needs. Great place, and I’d happily go again. Thank you for excellent service.

If you’re looking for a spot to stay to tour Virginia’s caverns or some awesome Civil War sites, this is THE place! Well maintained and very clean… wish the pool was bigger, but overall just great!