NTB-National Tire & Battery

Worst decision ever to take my vehicle here. Spent thousands of dollars to have to them fix my leaky breaks only for them to hand it back over with new issues and without a clue as to why it wouldn’t be working.
Long story short don’t waste your time or money at this place. Go literally any where else.

This place is legit. They have experienced mechanics working on your car. Good honest clean work. I really couldn’t find anywhere else that would beat their price. They’re very friendly too.

Went for a simple light replacement for my blinker. 90 minutes later and one light bulb change and $ 18.00, I was on my way. I went first thing in the early morning when they were not busy.

The service was great they took care of me and gave me a no BS assessment of what I asked for, I will be coming back

BLUF: Service is abysmally slow. My 5:00 pm appointment for an oil change ended at 7:20 pm. Only use if you have all day. $ 19.99 oil change ended up over $ 30 for regular oil because my truck needs 6.6 quarts of oil, 1.6 quarts more than the 5 quarts included. I doubt that I will return. I usually don’t have this much time.
I had a 5:00 pm appointment. The young lady told me it would be 1 to 1−½ hours for my oil change. That’s the same thing she told the walk-​in behind me. I went, ate dinner, and returned shortly after 7:00 pm, TWO HOURS after my appointment. My truck was not yet ready.
The service manager, Davey Walker (noted as «closing sales associate» on the receipt), told me his «guy» hadn’t even started on my truck until 6:45 pm. He had some problems with tires on the vehicle on which he had been working when I arrived. That took an additional hour and 45 minutes to resolve, in addition to however long he had been working on it before my appointment?
Something is seriously wrong with how things are operating at NTB right now.

Give them a chance to get your business. Long story short a tire I wanted wasn’t in stock but a similar, slightly larger one was. After discussing it I went with. Well for whatever reason my MPGs were greatly affected. I went in and spoke to them and since they believed it would work they replaced the tires with the original size I intended to purchase. You can’t ask for anything more out of a business than professionalism. They will always be my first stop.

1. Pricing sky rocketed in a matter of a couple of months
2. Lost my tire lock
3. Sloppy oil change leaving excessive amount of oil under the hood from the last time they changed my oil
4. Did not place the reminder sticker for next recommended oil change (retuned in three months but went over my miles)
5. With the next oil change I went else where to find out filters were WAY overdue (should’ve been at least recommended/​reviewed with customer w/​oil changes)
6. Customer service way just ok, they were not overly rude but I would defiantly not recommend NTB to friends or family. When I went over the above concerns they had nothing to say. I just got a shoulder shrug therefore I asked for my keys so could get an oil change somewhere else with an «oh I understand» as he’s picking up a ringing phone. Which tells me they have zero concern about their work ethics or providing excellent service especially for the prices they charge for

I’m really bummed. Like the positive reviews here, I loved their customer service, they always treated me well. I loved that they were next door to Starbucks so I could grab coffee while I waited. They provide coffee, but I’d rather have Starbucks. I’d been there 3 – 4 times with great experiences. Then I went in and they told me that I had a major Control Arm Problem and the whole thing needed to be replaced. $ 1100. The problem I had was gone with the new tire, but I still wanted to make sure there wasn’t a problem. The $ 1100 seems weird to me as a newer 2011 car. It just didn’t sit right. Took it to my regular mechanic. I needed a $ 100 alignment, none of the problems mentioned existed at all. I really liked this place and now I can’t trust them and won’t go back. Bummer.

Needed to get my oil changed because my «check oil pressure» light came on in my truck. I came inside and was greeted by Tanya and she completely took care of me. All of the employees are very nice. She also made me popcorn and there are free drinks. This place is very clean and friendly looking. I will continue to come back here for the great service!!!

This business lacks customer service and the willingness to provide great service. Your business closes at 8:00 pm and I come at 6:00 pm and you say you can’t get an oil change done on a Journey… Hmmm lack of organizational skills and management skills… Will never set foot at this store again!!!

Great customer service!

The staff was fantastic, friendly and very helpful. The service was quick and reasonably priced. The showroom and waiting area were very tidy. I’ll definitely use them in the future.

Attempted to charge my wife $ 135 for changing cabin and engine air filters. Did both for under $ 27 in parts and maybe 10 minutes worth of work. Another wrench shop trying to rip off unsuspecting women and uniformed customers. I understand maybe a 50% markup in parts an $ 80 an hour labor rate, but over $ 100 bucks for 10 minutes of labor is theft.

Came in and business wasn’t very busy. There was only one technician working but four were there. While there I saw at least 4 people walk in and wait for sometimes 10 minutes without being waited on, then they turned around and walked out. The manager and receptionist were out back smoking cigarettes instead of taking care of customers. I waited over an hour for my car to be pulled in. Once in the shop, the technician waited over 30 minutes before he started on my tires. Once he did start, he was quick and did a good job. They do a good job over all, but a lot of standing around not working while people are waiting is not very good customer service

Had a flat and stopped by NTB thinking that the tire was unrepairable and needed a new one. Came in prepared to buy a new one at about 200.00. The person up front, asked to see the old one. He took a look, and was able to repair the old tire almost as good as knew. (The tire was less than a year old, which was great.) They could have screwed me and just said i needed a new tire, but they didn’t. They also didn’t charge me for any of the repairs. I’ll be taking them my business while I’m stationed here in Killeen

National Tire & Battery (aka, NTB) has given me the Best service, the Best tires, the Best Prices, the Best Customer Service, and the Best retail experience within my 50 years of being on the Planet. My SUV, Son’s SUV, and Wife’s MX-​5 have all received superior tire service from NTB of Harker Heights, TX.
When Wife’s MX-​5 custom OEM chrome rims were damaged, NTB searched NATIONAL databases for 5 days. Unable to locate a replacement, they sub-​contracted with a 3^rd party Vendor to «Re-​Create» my rims. Asst Mgr Harry and GM Chris as well as the shop mechanics Knock’em Themselves Out to Underpromise/​Over-​Deliver. All of my future tire servicing business will go to NTB of Harker Heights. Thanks Harry & Chris…