Eagle Express

We used this shipper to mail a small box. The fee they charged was outrageous, and the woman went on a liberal rant. Never again

I would rate Eagle Express as just OK. At 10 days before Christmas 2010, I had two options: stand in line at the Post Office for 2 hours or try a local mail center. I heard good things about Eagle Express from a military spouse on Fort Hood, so I thought I’d give them a shot. After all, I like to support local businesses.
I’ll start with the good: the facility was clean and organized and the customer service reps were attentive. The gentlemen handling my shipment was very patient with me and my many, many packages. All packages came with a tracking number, which is how I discovered that all domestic (stateside) packages were shipped immediately and delivered in a timely manner.
Now the not so good: unfortunately, the tracking number also informed me that my «international» (Guam, a US protectorate utilizing the US Postal Service as domestic) packages were mailed 5 days after my visit to Eagle Express and that 2 of them were MIA well after Christmas. It seems the postal software used at EE lacks the ability to list customs forms requirements, a very confusing protocol that even most USPS agents haven’t memorized completely. But that’s not EE’s fault. Perhaps an upgrade on the software will fix the customs form issue. Not sure why the packages were sent out so late, though. If there was confusion over the customs forms, they should have called me or the USPS. And I have no idea why 2 packages are lacking tracking info (MIA). Lastly, my receipt shows that all four «international» packages were sent to the same address, even though one was clearly marked with a different address on the box and on the customs form.
Another drawback: Eagle Express is expensive compared to other postal services in the area.

Couldn’t find a UPS or FedEx store near me in Harker Heights so just happened to drive by here and thought I would try it. I just needed to send a fax. I was helped promptly and the woman was very friendly and chatty. Looks like they offer a wide variety of shipping and computer services. I’ll come back next time I need something similar.

Wonderful staff, great service, great prices. They will always get the best price on shipping. The do a wonderful job of packing items too. And the little gift shop has so many creative cards, knick knacks. Just a delightful place to shop or ship.

I have used this little place several times in the past year or so. This is a great place with very friendly staff. I have not had a bad experience at all, so I’m not sure where all these negative reviews are coming from. This place provides a lot of services. I’ve used their notary before, which was a pleasant experience. I’ve also used their packing service when I had to ship an odd shaped cloth tool box and couldn’t find my own box. They packed it very well and then showed me the screen with the different prices between FedEx, UPS, and USPS. I thought it was a very nice touch and realized then that I would be using Eagle Express for all of my office/​mailing needs from now on! :)

What a horrible experience! I forgot to print out a 1 page gate pass to get on post. Fortunately, I had it on a flash drive with me an figured I’d go to the nearest place that offered business services to print it out. What a mistake! Not only did I have to wait in line for at least 20 mins, I was then charged over $ 3.00 to pull up my document and print it out (a 30 sec process). When I balked at the outrageous price, the employee claimed the business «needs to pay for the equipment.» Do not support these kind of unethical business practices!!!