About Face Anti-Aging Institute

Dr. Lejawa & his wife Janine are the best!!! I have been receiving treatments here for several months… First, I am very big on customer service, the first time I walked in Janine met me with the biggest and most warm smile, and greeted me by last name. I have been to other Medical Spas before were I walked in looking around feeling awkward because no one ever acknowledged me. When I was called back to Dr. Lejawa, almost immediately, hardly any wait time, he was wonderful. In the past I have had doctors try and push their products down my throat. Dr. Lejawa however, does an honest consultation with you and tells you exactly what you need. Even if you don’t need anything! He is awesome! I wanted some pretty costly treatments and he actually recommend slight treatment work and actually saved me money. Now tell me where else can you find a doctor like this! If you are looking for THE BEST MEDICAL SPA IN CENTRAL TX please give them a call! I promise, you will be 100% satisfied!!!

I am only going to put one star because the place is very clean; however, the Aesthetician was cold, sounded that she wasn’t enjoying her job, not welcoming. She asked me if I had this procedure done before and I stated yes but it was in American Laser in Addison (Dallas area) I am familiar with how long it should take do the micro abrasion. I purchased the micro abrasion for my birthday because I have some sun damage on my face. The Aesthetician, applied a moisture get cleaner (didn’t even massaged it through my face) she then wiped it off on my face, she started using the machine using the diamond tip, she moved it around about 45 second to 1 minute. Wiped me down again then apply some moisturizer the I was done. The Aesthetician, didn’t do a thorough job. Again, I find that I wasted my money going there and would not recommend to anyone. If someone work to this kind of job, that person has to have love your job because it would show. Doing a half ass job would not do good for your business. I would rather drive three hours and get my mothers worth.

This place has gone downhill since they have replaced the new staff a couple of years ago. I guess there was an issue of a former employee telling all the other customers she was the owner. Well, Robert Lejawa’s staff decided to post signs up in the rooms telling everyone who the real owners were. Uhhhhh… the drama. Who cares? All I cared about is being treated nicely by the staff and having treatments done. I went there to shell out money to get services done, NOT to know about their drama. She said, he said, she said, he said. Anyway, whenever I came in and Robert’s wife worked the front desk, she didn’t even acknowledge me. Whatever happened to «Hi! Welcome to About Face. How many I help you?». Instead, silence and not even any eye contact. Who do these front desk staff think they are? You folks need to change your attitude. Rude. No, you cannot have my money.

Removed my opinion of my experience here per a cease and desist order.

Great place !! Friendly staff and a large variety of services and products. I especially love their facials and oxygen bar … Really relaxing !! The waiting time is always short and everyone there does their best to make you feel welcome and comfortable .
Gaby

I am an employee here and cannot say enough about About Face. I instantly fell in love the day I started. I felt like it was my second home. The customers are the absolute best. It truly is like a little family here. I would recommend anyone to come and see for yourself!!!

My first visit was wonderful but given I haven’t finished my treatment I’ll revisit my review at a later time. The staff was very friendly and professional and made me feel very comfortable offering water or if I needed anything. I was seen by the doctor within 10 minutes of arriving and after filling out my paperwork. He was so awesome at addressing all my concerns and explaining all my options. He didn’t act rushed and spent a lot of time with me. My treatment was amazing and pain free and I go back in two weeks for follow up and any touch ups I may need. The only thing I wish they offered was a 10% military discount, which my previous aesthetic doctors have all offered. These beauty treatments are not cheap! But so far so good. I am very pleased with my experience.

I want to About Face in order to even out my complexion and reduce acne scaring. I have had done fraxel laser resurfacing in the past so I consider myself fairly experienced with such services.
My first issues was the fact that I was not told there was a charge for a consultation until I was already there, and checked in. I would not have made the appointment because i was still window shopping at other spas, looking for the right most suitable peel. However since I had to pay $ 50 just for the consultation, and never told, It was be a huge waste of money and felt I got trapped into buying their services. (The $ 50 would be applied to the purchased service or lost if I want with another spa)
The second issue was that the Doctor NEVER even attempted to examine my skin. The entire 15 minute consultation consisted of him talking about himself, NOT the needs or concerns of his client (me obviously). I asked a few questions and always got a round about answer which went completely off topic; himself and how wonderful his staff is.
I wound up purchasing the TCA orange peel, a bit expensive, but I wanted the best results. It was nice the receptionist called my after the peel, however, I now see it was a «check the block» courtesy call. I informed the receptionist that I barely peeled and was not happy with the results. We’ll her response was to give it more time and would follow up next week. Well I never heard back from About Face. Hum… I am really not surprised.

As a satisfied customer for quite some time, I have nothing but good things to say about the team at About Face. They offer an amazing array of services, reasonable pricing, and excellent customer service. The facility is welcoming and well appointed. The staff goes above and beyond to make me feel relaxed and comfortable every single time. Whenever I have inquired about new services, I receive unbiased information without any heavy handed sales tactics. I highly recommend About Face, I’m so glad to have found this wonderful local business!

Oh my gosh y’all, this place is great! Dr Rob and his staff are exceptional. I was not made to wait for my service and I’m telling you, Dr Rob took 15 years off my face in less than 30 minutes. Staff was polite and professional. People who know me know I’m a stickler for service, these folks have it in spades. I would HIGHLY recommend them for any service.

One of a kind! physician on site, great specials, all around great clinic