Todd Air

I’m only a customer because it’s who my warranty company sends. I wish they were a little nicer and didn’t treat me like I’m stupid.

Company works for the warranty industry whenever a repair needs to be done at the home, biased toward NOT honoring warranty and are manipulated to not perform repairs (if you call them under warranty terms and conditions of your property, in this case property management under Long and Foster)
The following are their usual catchy (we are not going to do anything to your AC) lines;
— «There is nothing for me to fix, I am sorry»
— «It is normal to pay that amount on electric bill, it is very expensive in MD»
— «You are having issues because you leave the doors closed, you need to leave the doors open»
— «There is nothing I can do for you, I don’t know how do you want me to help you»
— «Its feels cold, your AC is working»
My lease is running through Long and Foster of Annapolis property management. I complained about the high electric bill, the amount of time AC unit stays on to cool the air and the unbearable temperatures on the second floor of our condo.
L&F called Todd Air and within 24 hours they were on site to verify the unit. For the record, both technicians are called Danny T. So we will go with the older and younger Todd Air technicians.
Without me saying a word they tell me they have been at the place before and they had put Freon and nothing else was needed. I asked them where is the invoice from July, still today I am waiting from L&F and from Todd Air copy of the invoice. I also showed them a estimate from Blue Dot performed around July, and they said impossible, and I told them look at the date, it was at the beginning of July this year. He looked at the estimate, read that Blue Dot had found a Freon leak in the system and recommended either replace or repair the unit. Todd Air technicians, both argued the document and said Blue Dot does not know what they are talking about, the findings are incorrect.
The younger tech said the issue was bad vent design pushing air INTO the rooms.
(The Blue Dot tech explained that is the return and has no effect on volume of air pumped into the rooms)
Todd Air conclusion, without using any tools and taking any readings whatsoever, their conclusion was I need to leave all the doors open for proper flow of air. I explained we have placed a fan pointing up the stairs and one at the door of each room and still the heat is unbearable mostly at night. The younger guy said it is impossible that can happen because its cooler. He has no idea about basic science, convection and radiation, how the materials on the home absorb heat during the day and at night heat transfers from the walls and surfaces as the temperatures gets cooler.
Todd Air invoice description of work:
«No mechanical failure. upstairs is hot due to poor ducting and customer keeps all doors closed and there is only one central air return.»
All in all, Danny T. and Danny T. did not checked the unit using the provided air conditioner tools, ignored my concerns about the high electric bill and stated Blue Dot had no clue what they were talking about and there is no Freon leak. Todd Air did not test for leaks, after showing them the findings from BD company.
Case closed, unit is fine according to the technical knowledge of Todd Air Danny T and Danny T junior.
***
Moving forward…
Blue Dot shows up two hours after, Peter P., asked what were my concerns as to why the service call.
Explained the situation, same as I did with TA. Blue Dot technician took out all panels and surveyed the unit overall, he even called me to show what could be wrong. Explained in detail how the air flows, incoming and outgoing of air (Todd Air was incorrect about how the runners to each rooms are designed).
Peter took out his calibrated Freon check tool, also showed when it was last calibrated within a year which is usually the standard. Significant readings of Freon leak detected on multiple points of the AC unit. The system is low on R-​22 and he refused to fill it up with anymore as it had already been done in July. The discharge of R-​22 into the atmosphere is bad for the ozone layer and could be subject to federal fines. He explained the unit is running to its capacity and could get to the point of freezing and causing mechanical failure to the compressor. Technician had no issues of me taking pictures and videos of his scope of work, (please see attached photos that are from BLUE DOT, not Todd Air) showing the Freon leak readings, green means bad.
Technician from Blue Dot noted make and serial number of model in invoice, provided (in writing) in detail work done, technical recommendations and estimate. Peter explained there is a mediator which the owner of the property can call to discuss solutions and proper steps to repair the unit. He provided his feedback card and POC for any further questions.
***
Todd Air is trained not to honor warranty and will work in favor of property management/​landlord as it can be clearly seen in the above scenario.

Professional, courteous, on time. The two gentlemen arrived and diagnosed my system, explained my options and scheduled my repair time. Will use them again.

The two men who came to service my HVAC were polite and knowledgeable. They explained the problem and gave me several options for resolution. They fixed the issue based on my request and went the extra mile to conduct the maintenance cleaning of a part. When I made my appointment, they even offered same day service, of which I could not take advantage. On the day of the appointment, I got a call 30 min before they arrived, and they were very timely. I highly recommend this company!

These guys were on time and totally professional! They even showed up at 8:30pm as we were dying of heat. Our AC was out and it was 91 degrees in the house. It is great finding people with integrity when you really need their services.

I was hesitant to give my business to Todd Air based on the below review from Matthew J. I took a chance after meeting Dan Todd (owner) and could not be happier that I did. He and his installer were courteous, efficient and knowledgeable. True professionals.

They came out to scope a job for me — the lead tech on the job seemed technically competant (and quoted a fair price) although he was mildly rude to me and all-​out rude to another service vendor who was on-​site at my house at the time.
I gave Todd Air the benefit of the doubt — that day was a hot day and I am sure they were slammed with A/​C service calls.
We scheduled a time for them to come back and do the work — and on that day, I called 45 minutes after the time they agreed to be at my house (9am — first call of the day). I got a call back about an hour later saying that they were on the way and would be there in an hour.
By this point, I was pretty dissatisified in terms of their customer service skills. I cancelled the job on the spot. Why bother with folks that are rude and don’t have the common courtesy to check-​in before a job or if they are going to be late?
There are plenty of others vendors who are deserving of your business.