The Columbia Bank Arundel Preserve Branch

The fees are ridiculous, they are not trying to help u they are trying to rip you off all the way, this branch has the worst service and unfriendly tellers and managers! Do not open an account here you will regret it!

Definitely not your friendly local back. Poor customer service. I would not recommend this bank to anyone!

First, I am only giving them one star because there is no zero star option. As a young company, we choose The Columbia Bank because as a smaller, community bank we thought it would be a more personal experience. My business partner and I went to open an account at the Hanover branch for our small business, and we are not pleased with our experience. The customer services representative made it very difficult for us to open a account; although some of the information she was requiring further proof of could have been accessed through credit reports and other ways. She gave misinformation and had a attitude, upon seeing how frustrated we were becoming with all the hurdles she was trying to put us through.
Ignoring initial negative vibes we received from the representative, we decided to proceed with opening an account. The branch manager came in at the end of the transaction, asking inappropriate questions and making disrespectful assumptions about us and our clients. After opening the account, within 24 hours the bank manager closed our account citing bank policies. Even when speaking to us about closing the account the manger was rude and had poor professional conduct. As young entrepreneurs with a growing business, we come in contact with other business owners in the area, therefore, we will be unable to recommend this bank this anyone. Two days later we opened an account with a well-​known national bank with no issues and are pleased.

I was very excited to give my business to a local bank, and especially when they were offering a FREE Kindle Fire. After not receiving my ATM card and finally resolving the issue with the bank I was told that I no longer qualified for the Kindle. I am not disappointed about the Kindle but more about how Steve the bank manager didn’t think my business was worth his time. Needless to say I run a small but profitable business in the local area and I more than happy to keep my business banking with PNC. Sorry Columbia Bank this was your chance and I am so sadden that my small checking account was worth your time that I am spending my valuable time writing this review.

This is one of their newest branches. It’s very convenient to my workplace, which is a plus if I need to go to the bank during my lunch break. Every employee in the drive-​thru and inside the branch is friendly and helpful. They even convinced me to sign up for online banking by walking me through the easy registration at one of their desks. As this area grows, I hope this branch becomes a favorite bank among the residents. Stop in for a free cup of Starbucks coffee or Tazo tea!