I purchased a(gel-filled) heating pad. 3 days later is it is no longer working. I emailed Build a Better Body, because she does not give a phone number, to get a replacement. Since November 2015 I have NEVER heard from her. I contact the«corporate office» Repeat the heat & Palm Nrg Office–(954) 518‑9777
Fax–(954) 320‑7984 Email–
They were NO help. I sent the item back as instructed and have not gotten a replacement. I am out of a product, the $ 37.10, and the $ 7.30 postage to send it back.