Royal Car Care

Seniors Beware. Yes these guys are very friendly and seemingly very efficient. But they will do extra things under your hood and charge you for it without even asking you or telling you about it. On my last trip they charged me for a bottle of windshield cleaner. This time I told them that I did not want anything in the windshield cleaner receptacle. However I saw the technician take a regular water hose and put water in my windshield cleaner receptacle. On my final bill I was charged for windshield cleaner. I did an early oil change because I’m leaving on a trip. The technician showed me the dipstick and said do you see how dirty that oil is? He went on to ask if I wanted the engine flushed out. First of all the oil was not dirty and this is a new vehicle with only 23,000 miles on it. This kind of crap makes me wonder if my oil filter was even changed. I’m not saying don’t go there but I am saying keep an eye on these guys and make sure that you get what you ask for and don’t get overcharged for things that you didn’t ask for. As for me, I will be going to another oil change place from now on. I am a retired senior and I don’t feel like directly supervising all of these guys when they change my Engine oil and filter. I am not a complainer, but believe me this place deserves this review.

I have been taking my car here for about a year and a half for my oil changes. Went there again today, really great service. The guys are always so friendly, smiling and joking around with each other. Good customer service is really nice, but its good to see when people seem to really enjoy their job. They always get me in and out really fast.

Automatic car wash doesn’t do the back of the car. Does a poor job of the rest. Waste of money. Had to finish the job myself.

I’ve been taking my vehicles here for about 10 yrs. never had an issue except for my 2003 MINI Cooper. one time the over torqued the filter housing and broke something inside… I started leaking oil. Now I make sure to watch over them whilst they change my filter. Other than that Royal Quick Lube are fast, efficient and courteous! And I’m only four services away from a free oil change! Woohoo!

Up until today, I’ve always had good service at the 11^th Street location of Royal Quick Lube. In spite of repeated problems with one of their car washing booths, I’ve kept going back because the attendants were always very polite and helpful.
I tend to avoid that booth as it is often not working properly and, this morning, I noticed that the truck ahead of me had had problems with that machine and was being redirected to the other booth.
In a very off-​hand, rude way, an employee of RQL directed me away from the line for the booth I prefer to the other one that I’m already wary of. When I questioned him about it, he assured me he had «reset» it and watched as my car went through the wash cycle there. The first thing I noticed – and this is the biggest problem I’ve had with this booth in the past – is that very little soap came out of the jets, and they cut in and out along the length of my car. «Ah,» I thought to myself. «I’m glad he’s watching.»
I was not surprised that the bug marks all over my windshield when I came in were still there when the wash had finished. I drove around and spoke the attendant who’d stood and watched all this. Once again, he had a rude attitude and was dismissive of what I told him. In fact, he acted as if I was trying to pull one over on him when I mentioned the lack of soap. He argued that there was soap in it, but it was just a different kind of machine than the other one. I then asked for the manager, which is when he told me he was the manager. I have been using this place for years, but I won’t be going back while «Ken» is there. That guy needs some customer service training. ..

Conveyor belt operated, free self serve vaccume, polite attendants, affordable.

Simple service ($ 39.99 for the oil change) that included a windshield cleaning, a coupon for a basic car wash (by basic I mean NO DRYING — or it broke mid cycle) at any royal car wash and, if the moment is just right, the technicians (who will probably be listening to classic rock) will sing Aerosmith.

After asking for recommendations, Royal Quick Lube came out on top. It was a pretty quick 20 minute service and I didn’t even have to get out of my car. That was a first for me. I usually leave my car and come back for it after an hour or so at least.
They asked me what kind of oil I wanted to put in, which is also a first because usually some other services would automatically give me their oil –expensive or not. I told them to put Castrol since I’ve used that in the past and the performance was good.
One thing I’ve noted though is when they asked me if I wanted to get a fuel system cleaner for $ 9.99, they didn’t tell me what that is for. Had I not known how this works, I wouldn’t get it at all. They could give their customers a little education on what the product is for instead of just doing a quick sell. I guess they think they can just stick it on to their customers and we would just say yes. Most of the customers that came in for oil changes are dudes, so they probably assumed that everyone knows what they’re in for. I’d say, don’t assume =)
Overall, they gave a satisfactory service and a coupon for their automatic carwash, which normally costs $ 4. Their prices are comparable to regular dealerships, $ 57 including the fuel system cleaner, otherwise, it’s $ 10 cheaper; and I’m driving an SUV too.