The Original Mattress Factory

They are great when the mattress works out but if you have any problems forget it. Terrible customer service, we have to pay them more money to make a change from a mattress that is nothing like the one in the showroom. It meets their specs is all they say. Mike was condescending and rude. All our mattresses are from here but this is our last from them. Stay away!

Purchased a California King mattress (72″ wide x 84″ tall) Sept 2012. We didn’t measure it right away when we received it because we never would have thought one could screw up mattress measurements. After the delivery folks left (with our old mattress) we measured it and sure enough it was 2″ too short (which is even outside their own specs of variance). That might not sound like a lot, but when you are as tall as I am, it means everything. Besides, 2″ too short means the difference between a King (76×80) and a Cal King (72×84). We didn’t pay for a thin King. We want what we paid for.
Took 3 calls, then they came out and measured and admitted it was too short. We tried to get a replacement at the correct size. Original Mattress Factory wouldn’t do it. They tried to claim «all the coils come from their supplier that way» either indicating they themselves knowingly purchase inferior quality (probably trying to save money) and defraud all customers who don’t know any better OR they are lying and simply messed this one up and don’t want to have to deal with making right by the customer.
Worse, our old mattress is gone. It was taken away in a dirty truck to god knows where — we don’t want it back. If they take their incorrect-​sized mattress back and won’t replace, we have nothing to sleep on. We are forced to go out and buy a new mattress elsewhere in a situation where we cannot wait for a good deal or sale meaning we will have to overpay. We never would have purchased from Original Mattress Factory had we known this much of a variance could even happen (again, a variance outside their own specifications) and this much nonsense was a possibility.
Paperwork and documentation upon request. We will repost this complaint everywhere…

Mattress buying may be one of the most monotonous daunting tasks… So many brands, so many styles, so many stores!
Make it a little easier and shop local at the same time. This location has the factory in it as well with a viewing window to see how your matress is made. Our saleswoman was ok. Wasnt pushy but wasnt around as much as i’d have liked her to be either.
Its a small showroom with abou 20 – 25 beds out. Each is named for what it is. Firm, plush, pillowtop, no confusing names. They’re grouped by «brand types» or model types. Theres your basic, single pillowtop, double sided pillow top, foam. The prices arent too bad either and they even come with warranties, some for 12 years!