DocuTrac

The new «improved» version of the program is using Microsoft SQL Server for the database management, which means that you have no control over where you are saving your backups. They stay on the same computer as the main program, and if it crashes, so do your backups. While the clinical content of the program remained unchanged for the last 10 years, the only «improvements» made are tightened control over the usage in order to create a continuous stream of revenues from the purchases, maintenance fees, annual subscriptions, use of a cloud apps in addition to an already high cost of the program itself (close to $ 700.00 per installation). In addition, you can’t just simply reinstall it from the disk, as the keys and codes change every time, and need to be obtained from the maintenance people, also as long as you are continuing to pay your maintenance fees.

I used Quicdoc for many years as a psychotherapist in private practice and was very happy with the product. It allowed me to take chart notes, do assessments, write reports, and other tasks related to my practice. A year or so ago, they «upgraded» to a new version of Quicdoc and I’ve had nothing but trouble ever since.
The program is difficult to backup because you have to go out of Quicdoc and open a backup program to do the backup. But the worst thing is that it doesn’t work! It works for a while and then suddenly it won’t allow me to input notes or it works for awhile and then it tells me there was a timeout with the server, even though I’m not networked. Now it won’t even let me open it so I’ve had to do all of my chart notes in Microsoft Word for two weeks, with no access to my client database. It’s a nightmare!
In order to get tech support on the phone you have to pay a yearly maintenance fee. The program and the fee are fairly expensive. For the money, I would expect the cadillac of psychotherapy software but that’s not what you get.
Also, they have drop down menus that never change so when you want to drop down a menu and just click on what you and the client worked on, there are somewhere between eight and ten choices. There are no choices for couples counseling or family counseling so those all have to be entered by hand or not at all. One of the attractions of the program are the drop down menus. The lack of choices is just stupid because it would be nothing for them to allow us to have many more choices than that or to choose from a list of choices we want on our computers so we don’t have to scroll through fifty choices, although I wouldn’t mind doing that. Most of the time, the choices I click on don’t really reflect what went on in the session. It’s more for a hospital setting and very frustrating. They don’t advertise being for hospitals. They advertise to us, psychotherapists.
I’m so tired of this program I’d just uninstall it and purchase another program but I feel like they need to repair their product instead of costing me more money. There are several similar products on the market and I’d purchase another one if I were choosing all over again.
I’ve given them a window of time in which they can take over my computer and re-​install their program, which is what they finally decided they had to do. I don’t know why the one I have doesn’t work but, like I said, it’s a fairly new product. It’s not the Quicdoc I was using in 2000.
Stay away from this software if you want to run your practice efficiently and not have to resort to Microsoft Word every time it stops working!