Cindy’s Sweets and DeLite-ful Treats

I’m surprised that the reviews are so high. I’ve tried this place a few times and it’s been a disappointment every time. I do believe most everything is frozen. The girls have to go in the back to get the cupcakes, and the one time the girl said she had to dethaw them and the brownies. Everything was bland. They are beautiful but there is no flavor. The ice cream didn’t taste like anything. It was horribly overpriced. My fiancé, who is an ice cream addict, didn’t even finish what I got him because it was so awful. The chocolates were ho hum, but the prices were ouch. Only once did I get someone to wait on me that didn’t have a personality as bland as the food. The place is cute tho, love the décor– hence the only reason they got 2 stars. Very disappointed.

There is a certain level of customer service that you typically expect from any business, and this place did not even come close to it what so ever. From the moment I walked in I was met with nothing but disdane. I had never stepped foot in this store before, so I was taken a back. But I brushed it off and began asking a few questions about their products. I was most interested in their cupcake flavors since that’s what it seemed like they specialized in. The woman behind the counter was crass with all her answers. She made it seem like I should know what each one contained based off the name of the cupcake. Forgive me for wanting to know more then just it’s name. She ended up taking the order of my sister in law and then rudely asking me if I had made up my mind. When I told her no I had not, she rolled her eyes and said she would be back. Another employee then asked if I was being helped and when I told her no she eagerly assisted. She smiled as she took my order and didn’t make it seem like it was a hassle to answer my questions, I wish I would have thought to get her name. Even the cashier, who almost gave my cupcake to another customer due to the fact that she wasn’t paying attention to what was going on, was rude. The customer who she almost gave my order to mentioned that it was not hers at which point I spoke up and said that it was mine. The cashier then responded «Well have you even paid for it?». I was appalled. I had not tried to leave with out paying for the cupcake, I was standing in line to pay for it. The fact that she made that assumption, loudly, was embarrassing. When I responded «No» rather then give me the chance to pay for it, since she already rang it up, she pushed my order to the side and rang up the customer behind me. None the less, I ended up patiently waiting then paying for my order and taking my cupcake to go since I could not get out of there fast enough.
The cupcake that I got, caramel, was nothing to rave about. It was simply just a caramel cupcake, nothing special. Quite frankly I would never go back into this store. The customer service was atrocious. I’m sure I can get a better cupcake, from someone who is happy to serve it to me, somewhere else. You can be sure that I will let my friends and family know to steer clear of Cindy’s Sweets.

I have high expectations for cupcakes. It is really hard to find one that I truly enjoy, and sadly Cindy’s Sweets is not the place to find a good cupcakes. I enter the place with my sister-​in-​law very excited to try one of their cupcakes. Once we got to where they display the cupcakes and waited for assistance, my sister-​in-​law noticed a hair in one of the cupcakes. We did not know they were fake cupcakes, so we told the lady that helped us that there was a hair in one of the cupcakes just to be nice about it. She was very rude when we told her about the hair, but we continued like nothing happened and ordered two cupcakes; a caramel cupcake and an Oreo cupcake. The lady went to the back to make our cupcakes, and while we waited we saw chocolate covered strawberries. We asked some associate how much they were and she replayed in a very rudely manner the price of them. I received my cupcake and payed for it. We still had to wait for my sister’s cupcake, once the cashier received it she did not give it to us and totally ignored us. She rung up two other costumers, and we were still waiting to be assisted. Finally, a costumer told the cashier that she did not order a caramel cupcake so we told the cashier that was our cupcake. After she rung up the other costumer, she finally rang us up. We left the store without wanting to come back again.
Overall costumer service was not the best, and the cupcakes did not taste good. For the oreo cupcake the icing did not have a pleasant taste to it. If it wasn’t because of the oreo crumbles on top the icing would have had no taste at all, just pure strong buttercream. The only good thing about this terrible experience was the cake. It was very moist and soft. I actually took off all the icing on top and only ate the cake.
I would not recommend this place, and mainly just because of the bad costumer service.

I had Cindy’s do 130 cupcakes for our wedding they where a big hit. We also rented the cupcake stand and broke it and wasn’t charged for it. Every thing went very smoothly. I would defiantly use them in the future for and events.

I had a hankering for a Georgetown Cupcake but I forgot I lived in Hagerstown. This place got good reviews so I thought is give it a whirl. Very disappointing. Only mildly better than a supermarket cupcake. Service was ridiculously slow, and the cupcakes were way overpriced. Guess I’m driving to Bethesda to get my fix next time.

AMAZING! The cupcakes are completely amazing! They look beautiful and taste delicious! They also have what looks like ice cream or sherbet, tons of candies, and a few other sweets, but I’ve only tasted some of their cupcakes. They have a huge selection.
Bonus: Very clean and tidy. Nothing makes you feel better than eating somewhere that obviously takes pride in their store and what they do. I never leave the mall without a cupcake!

Well, well, well… I struck gold today! This little gem is tucked away at the mall in a wing I don’t recall using. I’m so very glad I used it today!
The cupcakes are so delicious, moist, and beautifully done that one leaves you wanting one dozen more.
The setting is so adorable and I was thrilled to hear that one I selected wouldn’t do well in the heat so I just ate that one there. Yum!
They have so many more goodies to try at my next visit. I can’t wait to go back!