Route9Auto

Every time I’ve brought my Saturn Ion here, I get exemplary service. He focuses right on the problem and bends over backward to save you money.
The Monro in Northampton told me my right-​front wheel bearing is bad. They went so far as to tell me not to drive it, for safety reasons. Then they quoted me a nearly $ 500 fix that I couldn’t afford. So I’ve been driving it for almost two weeks utterly petrified that it’s going to fall apart at any second.
I decided on a second opinion so I brought it to Route 9 Auto. I was seen immediately and the first thing he did was quote me a much more reasonable and affordable price for fixing the wheel bearing. That was awesome. But then, after we brought the car in and put it up, he diagnosed that the wheel bearing is actually fine. I do have some suspension wear I am going to have to deal with, but my wheel isn’t about to fall off my car. I did have a sightly bent rim, so he swapped it with a rear tire and the thing rides fine now.
And he didn’t even charge me.
As a woman, I get a lot of bullshit at mechanics. I’m not particularly car-​savvy but I’m not stupid, and if you tell me what is wrong with my car I will, in fact, understand you. You’re talking about cars, not lapsing into archaic Latin. It’s exhausting to have to second-​guess every mechanic you talk to.
I don’t second-​guess Route 9 Auto. I know I don’t have to. I’ve always been taken seriously, I’ve never felt jerked around, and I appreciate having things explained to me in plain language. Most of all, I appreciate the honesty.
First stop when things go wrong, from now on.

I’ve had work done here two or three times, and have been pretty satisfied with the work. I didn’t price compare, so I’m not sure if I got a good deal or not, but their oil change is well priced.
They diagnosed a problem as being a fuel system issue, replaced my fuel pump, filter and maybe a few other parts, and it got the car running again, though it still had some of the same symptoms as before.
Most recently, they did a checkup they call «Get Ready for Summer» for $ 39.99 which is mainly an excuse to find lots of other problems with your car that, as far as I can tell, aren’t that big of issues. As part of the checkup, they didn’t rotate my tires but instead recommended that they be replaced. They gave me the price for a regular oil change since they skipped that part, so I did get a good deal there.
Bottom line, I feel like they are quite fair and get the job done, but they definitely don’t stand out as the best place around.