Ideal Movers & Storage

We hired two guys to unload our gigantic moving trailer. They worked very hard and were quite efficient. I’d definitely hire them again.

Honest, reliable, polite, punctual, careful and efficient. What else would you want in a mover? We also used the storage facility for some months: it was clean, secure and easily accessed. Again, what else can you ask for? 5 star service and facilities.

Had 1 bedroom apartment to move. Treated me as if I had a four bedroom home. They were punctual, professional and honest. Would highly recommend their services.

I had ideal move my belongings out of my apartment after I became ill suddenly, so I was not there to supervise their work. I requested several items be sent to me that are unsafe to store in the hot, humid MA climate over the summer, such as lipstick. My boxes arrived battered and with only a semblance of effort at securing the items inside — a few pieces of paper here and there. Several glass items were smashed, making unpacking dangerous. The items I requested were not there, but some truly baffling ones were (half a box of pizza Pringles, uncapped — wtf?)
Ideal was rude and full of excuses when I requested either a refund or a discount on services, which amounted to over $ 600. There are other movers in the area that do a better job and change less. Avoid Ideal like the plague.

The first time I used Ideal I was moving from Northampton to South Hadley — things went great. Given that experience, I booked Ideal to pack the trailer I was using to move cross country with U-​Pack. BIG mistake. My boxes arrived in California smashed, my furniture was scratched and dented, and all of my items marked «fragile» were stacked in one large pile — what do you think happened to the items on the bottom? I knew going into it that they would not accept liability for my belongings given that they weren’t moving them personally, but I thought they would have taken a LITTLE more care. And the worst part is, my partner and I asked the movers to periodically secure our belongings in the trailer with rope that we supplied, which they said they did. When we arrived in California? No rope. Straight up lied to us. Don’t use these folks unless you’re traveling under 10 miles.

I recently had a big move from Noho to Boston and used Ideal Movers — they were great. I felt that all my valuables were safe and the move was absolutely flawless. The crazy thing was that I happened to have a job interview during my move, so I really put my trust in their hands by having them move me in and then secure my apt. for me while I was out. Though this moving group was a little more pricey than what I had budgeted for, they gave me peace of mind which I consider to be priceless. I highly recommend them!

Shoot! I didn’t review them when I used them, and if I had I would have been FTR! Argh!
Ahem. Anyway.
This storage place really is Ideal. The grounds are idyllic and spotless, and the employees are super friendly and attentive.
I had a storage unit here for about 6 months. I gave them my notice I was going to move out, and then took the last of my stuff out over a weekend when they were closed. On Monday morning they called me because they noticed my lock was gone and all my stuff was gone, and they just wanted to make sure I was the one who had took everything! I have (unfortunately) used a lot of storage places around the country, and this was the best one by far.

I know; I know. But I just have to say it. The experience was really ideal. I kept a storage unit with them for a year, and I could not have imagined better customer service.
— I bought a mirror box from them for a framed piece of art, and the guy working personally packaged and secured the piece better than I would have myself for no charge.
— My friend and I joked about how this is the best piece of property we could claim stake in for quite some time. It is a completely idyllic setting. Our storage unit overlooked a field with cows peacefully grazing, and the sounds of the passing cyclists wafted from around the corner. Your boxes will have a better view than you ever will.
— I actually looked forward to calling to make my payment every month. They were always very efficient, friendly, and understanding, even when I called a day late. (Sorry, guys!)
— The move-​out was super easy. I just called them the week before, and they told me to come out to fill out a form. Because the last day of the prorated month payment fell on a Sunday they let us move out Monday at no additional charge. They also found some curtain rods that we left behind under the wooden pallets, called us the same day, and held them in the office for pick up.
— I received a lovely personal note with my security deposit check, in full, that I promptly received about a week after move-​out.
I’m not lying. This place is insanely ideal. If only I felt this good about supporting every business.