East West Movers

They say you get what you pay for, and with that thought I’m please with East West movers. Yesterday I received my stuff and it was all in tact. Lots of glassware not broken, furniture not destroyed. This is the 2^nd time I used them to move things from my hometown in PA to San Francisco. I got a bunch of quotes, and East West movers was MUCH cheaper than other national movers. So, since I was paying so much less, I was very flexible with the delivery date and I didn’t give them anything that I absolutely needed for a long time. I also wouldn’t ship stuff with them that I would be crushed if I lost. For that stuff, I either brought it on the plane with me or insured with with UPS and shipped it that way. So the deal is, if you want to ship stuff across the country with these guys, they will make it cheaper than larger carriers, they will pick up your stuff and take it to Jersey, they will contract with another company and those guys will show up to your house (in a tractor trailer) in the 1 – 21 day window from pickup date. I actually pushed it back a bit more than the 21 days and they didn’t charge me anymore. And the 1 day idea is crazy… they don’t subcontract out until it gets to Jersey, the window should be 12 — 21 days in my opinion. Also, you pay half the cost when they pick the stuff up, so be prepared to give them your stuff and your money, and cling to your signed contract for verification. I also recommend taking pictures of the boxes/​furniture you are having shipped. If you want a company that doesn’t hire subcontractors, you’ll pay 2x as much and you’ll probably have a less worrisome experience. I was happy to save the money and wait. Oh, and Anthony who arranged everything for me was fantastic. He worked everything out and both pickup and delivery happened at my preferred times, which were a little tricky. I recommend East West Movers, just make sure you understand what you are buying and they’ll probably do a fine job for you too.

If I could give this business less than one star I would. These movers are not good at communicating when the going gets tough. One of the three movers put a hole and various scratches all over the wall of the home I was moving from and didn’t bother to tell me. Instead of communitcating with me about difficulty getting a sofa down the stairs they just bashed the thing down the flight stairs however they could… causing me to have to pay the damages to the wall out of my own pocket (already bad business). I heard these men state to each other that they arent allowed to alter my property to make furniture fit down the stairs so why they went into the basement to rifle through my belongings to find paint and tape to patch things up is beyond me. When I confronted them about the hole they acted like they didnt know what I was talking about at first, then began pointing fingers.
The worst part of all was one of the movers going into my basement and getting a can of white paint and painitng over the hole! This was only after some packing tape was shoved into the hole as if I wouldnt notice! One mover didn’t speak english and would not make eye contact with me when I asked him a question and the other flirted with me shamelessly. The third guy was nice and communicative so I’m not upset with him. He deserved the tip I gave him because he was the only professional one.
The management office is very good at hooking you in and making sure you know every little detail about what will transpire the day of the move, then the men show up and you wonder where they get these people. I was compensated a lousy $ 25.00 for a wall that had just been freshly painted/​spackled because according to the paperwork they arent responsible for anything ever under any conditions. They dont care what happens once they get their money and I suppose they dont care that most of thier customers seem pretty unhappy. They are so quick to pick up the phone when they are vying for your business but as soon as there is a problem suddenly everyone is in meetings or not in today. Big time run around here. How do places like this stay in business? I guess because of people like me that don’t do my research ahead of time. Lesoon learned and never again! East West is not worth the money or headache.

I used East West Movers for my recent move from NYC to Montana. My sales representative at the company was Anna who always answered her phone and was able to answer every question I had throughout the moving experience.. On the day of my move out from NYC the movers showed up on time and completed the move-​out in professional and timely manners. Upon my arrival in Montana I called Anna to dispatch my shipment. The driver Eric call when he was leaving NYC and kept me informed of his arrival date and time in Montana. He showed up on time and on schedule. Eric and his assistant unloaded my items, not a single item was broken.
I had a very favorable moving experience with East West movers. I would recommend them highly in the future

Please note this is not a complaint or a claim against East West Movers it is solely the story of my moving experience:
East West Movers of Hackensack NJ, by far the worst moving experience I have ever had. I have moved eight times over the past 20 years, and never been mistreated and cheated as I was with East West Movers.
First: The initial quote was a lowballed tactic designed to draw you in. I asked upfront what are the real charges and once all the additions were added it came to double of what was quoted.
Second: The movers arrived in a beat up truck and began breaking things as they packed the truck, and one even tried to hide one of the broken items in my building’s trash room, which I found just laying there blanketed.
Third: the Forman got three parking tickets (at $ 115.00 each) while packing the truck because he left it unattended and kept removing each ticket as they were placed on the front of the truck’s window. The traffic agent said during the ticketing of the last that if he had left the ticket on the window he only would have gotten one ticket instead of three. I referred this information to the person allegedly in charge (Ms M.) at East mover and she said I was responsible for all three tickets even those her foreman caused the re-​ticketing.
Fourth: The person allegedly in charge (Ms M.) called me and threatened to have her moving men pull all of my items off the truck and leave them there, which would have thrown my moving schedule off result in my tenant not being able to move in. After pleading with Ms M. she claimed that she forced me to sign an additional wavier of liability releasing East Coast Movers of any blame of the additional problems that they caused and even further guarantee my payment. I signed it only because I was put into a spot in which I have to clear the apartment for the incoming tenant and hadn’t enough time to reschedule another moving company.
Fifth: About 10 days later my a truck arrives at the destination with some items being water damaged and others broken. East Coast Movers only gives 50 cents for each pound of the broken items so it’s not even worth the time to claim anything.
Sixth: The moving company hires unskilled temp workers as movers, without proper screening. One of the movers was so old that he couldn’t lift boxes without dragging and dropping things, while scratching the floors as went along; I felt sorry for him and helped him and the others with much off the lifting and moving of the items from off of the truck into to my new home.
NEVER WILL I RECOMMEND THIS COMPANY NOT EVEN TO MY WORST ENEMY. NO ONE SHOULD PAID TO BE DISRESPECTED AND TREATED IN THE MANNER IN WHICH I WAS BY EAST COAST MOVERS of Hackensack NJ.

After having a wonderful experience that required East West Movers to go above and beyond the call of duty, I had to let everyone know of my experience with them.
When I had a concern about the recorded cubic ft of my stuff, Jeff jumped on it immediately. He made a trip out of his way to the storage unit where they stored our belongings and measured it the very next day. His measurements were almost 300 cubic ft less than the original estimate from the driver. He took immediate action and adjusted our bill to reflect the accurate measurements. The driver was also reprimanded for the miscalculations. As you know, sometimes things happen in business, but its how its handled that separates great customer service from mediocre service.
Not only did EWM handle every concern that I had to ensure that I had a stress free move, they went above and beyond when my girlfriend and I had an emergency and had to grab something the storage unit where EWM had our things stored. My gf accidentally packed our passports with everything that was supposed to be moved. The challenge is that in 4 days we were going to the Dominican Republic. Jeff, who handled my case from the very beginning, pulled massive strings to allow my gf to fly back to ny from Miami, and allow us into the storage unit. Not only did Jeff pull some strings, he also picked her up from the airport and delivered her personally to the storage unit. I was taken back at the level of customer service and genuine care that they displayed towards us. Not getting those passports would have been devastating for us.
I would definitely use EWM again as well as recommend them to anyone in my personal or business network.
A special thanks to Jeff and team for understanding our specific needs and doing everything in your power to making our move stress free.
Thank you,
Smokey

The other review describes a situation very much like our experience when we chose this company to move us from Brooklyn, NY to San Francisco, CA.
This isn’t so much a moving company as much as an outfit that simply hires subcontractors to do the work and takes a cut of the profit.
If my story is too long and boring, take my word for it — avoid using this company. Do some searching and find a place that handles your move from beginning to end. East West Movers is a scam.
— — — — — — — — — — — — — — — — — — — — — — –
I’ll break down our story in three parts:
1) the Pick Up
customer service was good in the beginning. I was dealing with a woman named «Anna» every time I called and she was very clear and courteous every time we spoke. She walked me through exactly how the move would proceed and was very clear about what the costs of service were going to be for a «door to door» move.
The guys came over with a 26′ box truck ad moving supplies. They were about two hours late after getting stuck on the GWB. No big deal, stuff happens.
Manny was the crew chief and his guys worked quickly and efficiently. They had our apartment packed in about two hours (we’d boxed a lot of things, most of the movers’ work was wrapping the furniture)
it took a long time to sign all the paperwork that they had. it was about an inch thick of forms which basically indemnifies them against legal action or liability in case they break stuff, etc.
All in all, up until this point, not a bad experience. 3 – 4 stars.
I was originally told that our stuff would arrive at our West Coast address in the next couple of weeks and that East West would contact me when the truck was loaded, when it was in transit and when it was going to arrive.
2) In Transit
We flew out to San Francisco a few days after the movers picked up our stuff and were resigned to the fact that we would be living out of a suitcase for a few days… maybe a week.
The customer service aspect of East West movers utterly disappeared at this point.
No one called me to let us know where our stuff was. Not a peep.
So, after a week or so of hearing nothing, I began calling them. I kept getting shuffled from person to person. I specifically asked for Anna, but was first told she was out for a few days.
Another time I called and asked for Anna and was told that Anna had a family emergency and was away until further notice.
A few days later I called and asked who would be managing my move now that Anna wasn’t available, they said that she had gone back to school and hadn’t passed my information on to anyone. Unbelievable. Literally.
I finally was put in touch with a guy named «Jose» who told me that my stuff hadn’t even been loaded on a truck yet. Amazing. At this point, my girlfriend and I have been living in San Francisco for a week, sleeping on an air mattress and living out of a suitcase. We took the first week off from work so that we could be there when the truck arrived. It obviously didn’t.
After many tries, I got through to «Jose» again. He said that my stuff would be loaded onto a truck within a few days and he would call me once the truck was on the road. Awesome.
Anyway, I didn’t hear from Jose after that. I called back a few days later and got through to somebody else who told me that my stuff was on a truck and that it was on its way.
3) Delivery
I received no updates from East West during the time my stuff was en route to San Francisco. The dispatcher from their NJ office was supposed to track the truck and notify me when it was a day away so that I could be there to receive our stuff.
I heard nothing from EWM the whole time.
Finally, after days of waiting and uncertainty, I got a phone call at 10:30PM from the driver of the trailer truck who informed me that he would be arriving in the middle of the next day.
I had to scramble a bunch of stuff at work so that I could be available to receive our belongings. This was my fifth day at a new job. Not good.
The driver wanted to pull the 72 foot tractor trailer up in front of my apartment building. Anyone remotely familiar with the terrain of San Francisco would know what an insane idea that is.
Anyway, I had to reroute the truck to a storage facility and meet them there so that I could pay the balance and sign for my stuff. As soon as they opened the back door of the trailer truck I knew we’d been ripped off.
Our stuff was crammed in and stacked to the ceiling. Both of our bikes were damaged and nearly every box was crushed. Many smaller items were missing and the drivers stank like they hadn’t washed in days.
East West Movers is a sham of an operation and they currently have a C– rating on the Better Business Bureau’s website.
Do yourself a favor and use another company. It is worth the difference in price.

After my husband reported using East West with no issues, we felt confident hiring these movers to take us across the country when we moved last month. What a big mistake we made.
Although their price was very competitive, and my only reason for giving even one star, this could very well be a case of «you get what you pay for». Somewhere along the way, between pickup at our home, storage for one month at their facility in New Jersey, and delivery to us in Washington, East West managed to completely ruin and/​or damage about 60% of our belongings.
We were not aware that East West would hire sub-​contractors, but they hired another company to deliver our goods to us in Washington, and when they arrived, the boxes and furniture were sopping wet — I mean everything, dripping water all over our floors. Ruined art, furniture, damaged clothing, moldy containers, ruined books, ruined complete sets of baseball cards, broken dishes — your basic relocation nightmare.
After a bit of a meltdown, a lot of camera documentation of the damage, and multiple phone calls to the company, we are now being told that we have to file a claim with the subcontractor, and not East West (whom we originally hired and have given a lot of money).
In short, we feel extremely let down by East West Movers, and are being given the runaround by both them and the subcontractor when we’ve asked about filing a claim.
If you’ve been thinking about using East West, I’d strongly urge you to reconsider. We got so f**ked by this company, and you shouldn’t have to be their next victim.