Michaels

Gotta work those coupons. The markup is high, so if it’s not on sale, bring a coupon. Sales people are helpful on the floor. This store generally has decent stock.

Only rating the frame shop:
I took in 2 pieces recently and didn’t have an experience that I was 100% satisfied with. When I voiced my complaint, the management was very kind and helpful — very quick to fix my issues.
I was incredibly impressed with the professional manner in which they handled the situation and just love the way the pieces look now. I would definitely bring work here for framing in the future.
Large selection and great-​looking results. Reasonable prices if they’re running a special, which they almost always are.

So-​so service, but I love Michael’s so I come back for more punishment… They can be a bit costly so be sure to check the clearance sections (note* they have multiple). Store can sometimes be a bit cluttered and there is seldom anyone around to help you so, make sure you have plenty of time to spare before going in.

If you purchase picture frame glass here they will custom cut it for free.

Come on, guys! It’s Michaels. What did you expect? The Hallmark store? Everything on plexiglas shelves and a hostess to follow you around?
You go and buy your glitter and go home. You play by their rules. That’s retail.
Does their customer service need help? Yes, for sure!

This Michael’s frequently makes me cry, but this weekend’s foray into suburban sprawl was the final straw.
Our first visit of the weekend was an attempt to buy a piece of matboard. As we waited at the framing counter, an employee saw and ignored us, and then finally returned to curtly let us know that she’d find someone. Eventually someone in the framing department let us know that matboard is $ 13.99 a sheet. This wouldn’t be that shocking if I didn’t know that the same product is available at Dick Blick for between $ 6 and $ 7. We left, vowing never to return.
Fool me once, etc. but sadly we returned, armed with a 50% off coupon. We were desperate for matboard on a Sunday evening. What can I say? The person at the counter this time was available, and this was almost worse. When asked if she had a particular color, she tersely responded «no» with no offer of alternatives, and when pressed for alternatives she responded that they only had ugly colors and nothing similar to the grey we needed. After much prodding, we were able to produce a neutral (somewhat similar to grey, oddly enough) from this crabby old bag.
When we tried to use our coupon with about a novel’s worth of fine print stating that we could not use the coupon, the frame shop woman had a fit. While we should have read the coupon more closely, she handled the situation very poorly, and I was even more dismayed to find out that she was actually the manager of the frame department.
I do not know what crawled into this woman’s soul and turned her more sour than the grinch, but I’ve never had such cranky customer service from a non-​teen employee, especially a manager.
This experience, in addition to the ridiculous upcharging on framing supplies, and cramped layout of this store, has inspired me to find friendlier craft alternatives.
End lengthy rant.