Miner’s Ace Hardware

Worst customer service. The people there are so incapable doing a simple exchange. They couldn’t keep track of my receipt or air mattress I returned. They lost both the receipt and air mattress. After telling me twice it was there and delivered they had no record of that. They kept promising me it would be there and it never arrived. The miscommunication went beyond just poor it was awful even management had no clue what was going on. No notes no follow up. No communication among workers. It was absolutely frustrating they had to reorder and didn’t offer me a coupon for future references or try and correct their mistake. I talked to so many people and yet not one of them was capable of locating my air mattress or receipt. Horrible customer service!!!

This is the go to place if you need any hardware, tools or other household supplies. This is the biggest Ace store I have ever been in and the people are helpful. If you need an item the employee will walk you over to where it is located in the store. Most stores will just tell you an aisle and you have to go looking on your own.

Very helpful everytime I go in I keep trying to expand my «honey do» capabilities and these guys are usually right there with me!
.well stocked to boot!

First, gotta say I LOVE hardware stores. This one is as good as it gets. If you can’t find it here, it probably doesn’t exist~ Went in for a rekey of a cylinder when I didn’t have the key to the lock itself. Brian in Hardware is a master of lock and key and fixed us up in short order. $ 10/​cylinder and we were out the door. If you need locksmithing like this, on a Saturday, no less. Brian at Miner’s Grover Beach is your guy~

I love this shop. The customer service is bar none. The staff has never hesitated to go above and beyond for me. Though the prices can be a bit more than the bigger guys up in SLO, the hospitality and staff make it with every penny!

For the past 15 years I have enjoyed this wonderful neighborhood hardware store. I feel like Norm from «Cheers» when I walk in there– they always seem so happy to see me! It doesn’t matter if it’s a long-​time employee or a new hire– clearly they’re trained to be welcoming and helpful, and it shows. I always come out of there happier than I went in. I deliberately choose Miners over other hardware stores because of their friendly, knowledgeable help and their abundance of available staff. I never feel like a burden when I have returns either. As a single mom I need all the help I can get and I appreciate their ability to «think outside the box» and help me trouble-​shoot home repairs and improvement projects. In addition to being well stocked and helpful, they’ve always been supportive of our local schools and community events like the Holiday Parade. Miner’s Ace Hardware is a true community-​builder and we’re lucky to have them!

A hardware store that doesn’t allow dogs on its property. I have not gone back since I was approached by an employee/​manager and told that they do not allow dogs in the store. Need a policy change.

This place feels very «homey». The customer service is amazing and their staff goes far and beyond to make sure that you find what you need. The staff is very knowledgeable and If they don’t have the parts you need, they’ll let you know where to find them.
Oh, and free popcorn!

Great customer service. Good supply of parts. Always stocked and always a decent selection. All around great hardware store

Couldn’t stand my 1970s cludgy shower faucets one more day. Headed to Miners and got some great help, as always.
My go-​to hardware store of choice!

Great hometown feel hardware store with a very friendly knowledgable staff but the one area it REALLY excels in is it’s selection of fasteners (nuts & bolts). Sold individually so if you need one or two screws you don’t have to buy a bag of twenty-​five. If you can’t find the right one, ask Wally — he’s been there for FIFTY years!
Not all their other stores have as large of a selection so if you looking for an uncommon fastener this is the store to go to.

This is a nice place and the staff has always been friendly and helpful. It seems like every time I go in here to buy something I end up strolling the isles looking for things I don’t need. I truly prefer to shop here verses the big box hardware stores. Here they treat you like a person, I leave feeling pretty good.

I’ve always wondered how local hardware shops can compete against the big box retailers like Lowes and Home Depot. Well, I figured it out a few months ago! Miner’s Ace Hardware (in Grover Beach) is local, and staffed by truly superb employees. Even if Home Depot were across the street, I’d continue shopping at Miner’s.
The Grover Beach location is always filled with employees waiting to help you. They are friendly, knowledgeable, and go the extra mile to help you in whatever project you’re working on. Each project I’ve needed help with, I’ve been given great advice, and if they don’t carry something I need-​they point me in the right direction in where to find it.
They also have some pretty smoking deals to boot! Yesterday, they had a 20% off sale, and were giving away a free can of paint! What a deal!
Combine unbelievably excellent service, with great pricing, a wide selection, and proximity, and you have a recipe for success!
I’ve come to expect the salty smell of buttery popcorn every time I enter the store, very nice touch!

Customer Service is piss poor when it comes to Military Veterans and their service dogs. I went in the other day with my service dog in training. She is right now timid of males because where I adopted her it was an all female staffed foster home and will bark. She will also bark when someone is approaching from behind me. Instead of the staff asking why it was barking as well as refusing to listen while I calmly tried to explain, they said she was aggressive and told us to leave. I got a good feeling that if it was a seizure service dog and barked to alert someone they would make the dog and it’s handler leave. They need new staff and better training for customer service and learning about dogs.

That place is unreal. Everyone is enthusiastic, helpful and knowledgable. Prices are fair

There are still some things that are the same. Miner’s Ace Hardware comes to mind.
I’ve been shopping at Miner’s my entire life. The service has always been top notch. Friendly people more then happy to help you. That «look you in the eye» service that you can tell is genuine. That is what you’ll get at Miner’s.

Miner’s is the best hardware store. I went in there today and 4 people asked me if I needed help within 3 minutes of being there. The staff is very knowledgeable. The service is thousands of times better than Home Depot.
Furthermore, Miner’s is very well stocked. Almost every time I have gone to Home Depot or somewhere else in SLO and have not found what I am looking for, I have found it at Miner’s. On top of that they have very reasonable prices.

I love Miner’s. I know when I go inside to shop, I will be helped to the hilt.