Wilson’s Service Center

YOU CANNOT DO UNAUTHORIZED WORK ON MY VEHICLE.
Let me just say that I have been taking my car to Wilsons for about two years now for oil changes, sticker changes, and brakes. I have synthetic oil used in my automobile. My oil change runs about $ 75.00. I brought my car over yesterday for an oil change. That is all that I asked for. NOTHING else. When I went over to pick it up, the owner told me, ok that is $ 176.00. I said, that’s not my car, I just had an oil change. He started reading he bill and said that they replaced filters as well. I said what… for $ 100 extra dollars? No one asked me if that was ok. So he drags me out onto the garage floor and drops me with the lead tech and takes off. I was never so irate with anyone. I work next door and they did that to my co-​worker as well. Because I put up a stink, they «dropped» the mark up and labor to replace the cabin and air filters. The mark up and labor for these was OVER FIFTY DOLLARS… yes you read that right. I told them that I will never go back there. They had a good and loyal customer in me, who has spent at least two grand in that shop. No way to run a business. No way at all.

Let me preface this rant by saying they are a great shop with very good mechanics. I dropped my car off at 10am Friday and told the owner Gary that I would need my car Monday at noon. I called Monday around 2pm to confirm that my car is ready. I was put on hold and then told a mechanic is pulling it in to see what was wrong with it. I knew it was the catalytic converter because that is what they told me last time I was in the shop and what I told them when I dropped it off. So they haven’t looked at it until after I needed it finished… because they do good work I let it go and said I really need it on Tuesday. I call back Tuesday afternoon and they say they are going to order the part and have it overnighted. Why wasn’t it ordered on Monday? It is guaranteed to be ready Wednesday. I call Wednesday morning and I am told it will be ready a little after lunch. I call in the evening and told it’s not ready yet. Thursday morning rolls around and told that it will be ready by lunch. I call at 3 and tell them I am on my way over. They say it’s not ready until at least 5. This is more than 75 hours after I am told it would be ready in the first place.
The sad part is that this is not the first second or third time this place has done this. I will never go back unless I have a flat out front.

Good prices– nice staff– always able to fit you in! They have convenient hours and are usually really quick.

Having my vehicles serviced there for 2 years now and am impressed with the quality and cost of service. Very friendly and reliable.