Joe’s Gutters & Patios

Complaint made to New Orleans BBB. Darryl Broussard told us to SUE him!
Broussard said he does not have insurance. Broussard would not provide us with the warranty stated on invoice.
January 21, 2016
To: BBB/​Greater New Orleans Area
Attn: April Handley
3421 N. Causeway Blvd. Ste. 505
Metairie, Louisiana 70 002
Re: BBB ID# 10 956 841
Complaint Against: JOE’S GUTTERS & PATIOS
1048 HAWKINS STREET
GRETNA, LA. 70 053
Dear Ms. Handley,
Thank you for giving us the opportunity to disagree with the four statements Darryl Broussard, owner of Joe’s Gutter made to the New Orleans BBB regarding our complaint to the improper installation of the new gutters that we had contracted Mr. Broussard «Broussard» to install to my home.
First let me state I am an 83 year old widow with health and mobility issues. Secondly Broussard statements are both false and misleading. I will address each statement as follows.
1. Broussard: «Gutters where installed exactly how homeowner specified.»
Homeowner Response: Joe’s Gutters replaced my gutters where they originally where, I did not «exactly» «specify» for the gutters to leak between the roof and gutter. Having multiple leaks around the home defeat the purpose of having gutters and because Broussard would not make good on repairing the improper installation the leaking behind the gutters has caused wood damage. Broussard claimed it was the roofers fault. Rayborn Roofing inspected the roof and showed my sons the damage the gutter installer had done to the flashing and took pictures, see attached. Broussard disputed the roofer and told my son-​in-​law Michael Quigley «I (Broussard) am not going to fix anything and you can SUE Joe’s Gutters». We hired Ted Horridge, Owner of House Calls Home Inspection to inspect the roof and gutters. Mr. Horridge concluded the roof was installed correctly and the gutters were installed incorrectly. Mr. Horridge specifically stated «The drip edge flashing appears to be lifted or damaged possibly due to the gutter installation». During the inspection Mr. Horridge discovered termite infestation at one of the gutters sources of water, see attached. Mr. Horridge stated that termites have to have water and there was no evidence of the water source coming up from the ground and that the only logical conclusion is that the leaking gutters is the source. Orkin came out and treated the new infested area, see attached Termite Service Report. Orkin’s inspection report stated «Treated area of infestation above carport with xxxx and termidor foam. Still has leak in gutters.»
Our previous gutters that Broussard replaced did not leak and we did not have any wood damage.
2. Broussard: «Gutters where installed at the top edge of fascia board. Homeowner was told that there was a dip in the decking on the roof before the fascia board which will cause leaking before the gutter.»
Homeowner Response: Broussard is a liar. Broussard never told me or my sons that there was a dip in the decking. I may be 83 and physically disabled but I have no cognitive issues. I would not have told Broussard to install gutters if I was told they were going to leak. Gutters that leak are worthless. It is OUTRAGEOUS that Broussard would lie and make such a statement.
Our previous gutters that Broussard replaced did not leak.
3. Broussard: Homeowner was told to contact the roofer to fix the problem.
Homeowner Response: Yes Broussard told my son-​in-​law, Michael Quigley to contact the roofer. The only truthful statement Broussard has made. Michael contacted David Rayborn with Rayborn Roofing the company that installed my roof. Mr. Rayborn showed us the damage the gutter installer had done to the flashing and took pictures. Mr. Rayborn stated he did not want to fix the gutters because that would make him liable for the gutters and said we needed to hire a gutter company that knows what they are doing. Mr. Rayborn said he would be happy to come out after the gutters are fixed properly and make any roof adjustments should it be needed. Michael Quigley called Broussard and told him what the roofer stated and Broussard told Michael Quigley «I (Broussard) am not going to fix anything and you can SUE Joe’s Gutters».
Our previous gutters that Broussard replaced did not leak.
4. Broussard: «We are not responsible for roof leaks or with the roofer has done to the gutters after installed»
Homeowners Response: The roof does not leak. The gutters are not properly attached to the fascia. Broussard is lying and making a gross misstatement by implying the gutters are installed before the roof. David Rayborn was appalled when he read this and said Rayborn Roofing always installs the roof before the gutters. Mr. Rayborn said his company never touched the gutters because they were installed after the roof.
The evidence is clear that Darryl Broussard has caused damages and we need help to make him pay for the cost of repairs. Thank you,