Mackin’s Auto Body

Thank you Steve at Mackins Auto Body!
Thank you Steve for being so professional and helpful with my vehicle. I am beyond satisfied with the work you guys have done. My car looks amazing. This is the second vehicle that I have had repaired at Mackins, and I would highly recommend them to anyone.
Manuel Tena

I’m actually kind of sad to write a bad review.
I’m an insurance agent who has used Mackin’s twice in the past, with great service. I refer my customers to Mackin’s because of my relationship with them.
I was left feeling very unhappy with my most recent experience. Someone hit my car (their fault) and their insurer paid to have my car repaired. I of course, chose Mackin’s.
My driver side mirror was completely replaced with brand new parts, however, when I drove it, I realized the mirror was off. Everything behind me seemed a lot closer to me than my passenger side or driver side mirror. Just driving it to work gave me a headache because looking in that mirror was so jarring. I called Mackin’s who seemed to have a hard time believing this was true. They said it was defective and would order me another part, which would be there in a few days. I explained to them that especially when driving, this new mirror was distorted and didn’t match the others. I asked them to please put in the new mirror, and drive it first to make sure it’s the same mirror as the others. Just take that next step to make sure the repair is right.
The day that part was suppose to come in came and went. They didn’t call me to tell me when I should expect it. I called again and was informed the part was late to get in, but to please bring the car in to have it installed.
I told the very nice women at the front desk and another worker to please drive the car after installation, to make sure the mirror is a match. They did not take that next step, instead they just said it was fixed. When I got in the car, it was the same problem. When I had the employee look at the mirror himself, and compare to the other mirrors, he seemed perplexed. I told him I had my fiancé, and two coworkers sit in my car and drive it, and they all noticed the mirror issue immediately. I asked him what could be done, and he seemed like he didn’t have an answer. I suggested pulling the mirror off a same year car as mine (2008) used, since it would be the same. He said he would do that. I got a call saying it would ready on Monday. Monday came and went. The FOLLOWING Monday I called, and was told they «just got it in». That same morning, the mirror they gave me the second time, just fell off, and was dangling from my car.
I brought my car in again, and this third mirror finally worked.
Lack of communication on delivery/​repair times. It seems I had to find the solution for them, and in the mean time, I had to keep bringing my car to them on my lunches, because they were unable to drive 20 blocks to get my car and fix the mistake.
Having the mirror they put on the second time around just fall off? That’s just bad repairs.
Only plus side was Brandon seemed genuine and nice, and the front desk woman was very sweet. I won’t be back, I won’t recommend this shop to others. I suggest they work on their attention to detail, and keep customers in the loop when there are delays.

I have been using Mackin’s for about 13 years. They have repaired 3 of my vehicles. They always do a spectacular job. I am always satisfied with the service. They basically deal with the insurance agent for you, as far as the repairs. The staff are all very polite and professional. I a definitely a satisfied customer.