Waterway Carwash

This is the worst waterway that I have been to. Terrible service! Avoid this place!

I want to like this place, but I have been more frustrated leaving here than not.
Before I get into what bothers me, the kids that work here are really nice kids. If I ask them to re-​do or pay attention to something, they generally do.
I think Waterway is expensive. If it weren’t for the extra car wash you get when you purchase the whole thing, I would say that this is totally over priced. Every single time I get the whole thing car wash, I come back for the second wash. Partially because I love a clean car, but also because I find that they didn’t quite do what they said they would.
I’ve had to ask every time I’ve gone for them to wipe something off or clean the whole window (not just a quick wipe). I’ve left with quite a bit of dirt on the outside and end up just really frustrated. I’ve never been so frustrated that I’ve taken pictures like some who have posted, but I am often thankful for that second wash so that hopefully they’ll get everything in it’s next time through just a couple days later. I don’t think that your rain guarantee should be so that you can get the car actually clean.
I’m still on the hunt for a car wash that is good and a fair price. Waterway is not the place for me.

I have gone here a dozen times because it is close to my house. I am a slow learner apparently. They consistently fail to get all of the car windows clean. They also randomly skip vacuuming or wiping down parts of the interior. It is like they are going through the motions versus paying attention to actually cleaning their customers’ cars.

This place is terrible and the general managers a big douche. They put a huge gash on my hood and wouldn’t take responsibility for it. Great business practice

The young lady at the front counter is always nice and very professional, however that is where it ends!
I have been a wash club member for about 3 months after moving to town for work. The club which is a good deal if a person used it enough, which I do but I am going to cancel it! The quality of the service is inconsistent, lackadaisical and the «kids» have no pride in their work! And after a trend of this service, I can do it anymore.
I’m am all for employing kids and putting them to work but the «young adults» that manage the facility are not teaching and instilling high quality work ethic probably because they do not possess these skills themselves. The manager has to go around and check in on almost every car to make sure it gets wiped down completely, but sadly last week she even missed some glaring omissions in my $ 33.00 hand wax. Even with the manager walking around and wiping more was off, I still had to point out spots that have been missed and not picking things, but things that should have been obvious. Even then, after getting home I noticed that the windows were not cleaned with cleaner on the outside and the windshield still had spots on it where a cloth NEVER touched it! All the windows had streaks and still dirty around the ranges of the windows with dirt still on the rubber window trim! A few other issues were noticed but smaller issues, but they all add up and give a poor opinion of the quality.
Now let’s talk about speed… or lack of speed! I would be ok with slow service IF the service was exceptional. I have never seen a «group», and I mean group of employees move so slow with no sense of urgency or the obvious desire to exceed expectations!
This DTC location serves some large businesses and individuals with high expectations and I chose it because it is close to home and my office. I’m going today to try a different location to see if this is an epidemic within the organization or if the poor management is the problem at DTC. Watch for an update and review of that new location!
Word of mouth advertising can make or break a business and based in the other reviews here something needs to change!

I come here every Tuesday because with my membership I get a Whole Thing on Tuesdays. Top to bottom, inside and out.
The people at the counter are usually very efficient and they don’t even mind when I don’t bring my card. I like the retail offerings; in fact, it is pretty much the only place I buy greeting cards because I have time to shop around and they have some really nice ones.
I don’t mind that «young punks» dry and detail my car. I actually like to see young people working hard. Most of them are quite pleasant to me and do a good job.
The reason I took off some stars is because the service is inconsistent. Sometimes the footprints are off of the glove compartment, sometimes they’re not. Sometimes all of the instruments are wiped down perfectly, and sometimes they’re not. Overall it’s a pretty good wash.
I like the fact that they have an unlimited package and that you can upgrade once a week. This keeps my car very clean. If I didn’t have a package that I felt that I had to use fairly often, who knows how dirty my car would get?

Waterway does a decent job… it is a little hit or miss depending on who is staffed to do the final clean up of your car, wipe down, etc. I wish they spent a little more time on the interior-​carpets and windows.

Cost is way too high for what you get, and worse yet is there is no attention to detail. If you just send your car through the wash you might be satisfied as the machine is pretty good ($ 7), but paying for any of the additional services is simply a massive waste of money. Don’t let the popularity of this place fool you, the high schooler (I’m not kidding) who spends a grand total of 43 seconds «detailing» your car will leave you wishing you had not blown that extra $ 20+ expecting a nice clean car. Unless you’re wearing a suit and made of money, you’re so much better off driving up to Hampden & Yosemite and doing it yourself.

The worst «car wash» I’ve ever received, and I use the term loosely. I pretty much paid $ 22 to have my car rinsed off. I was greeted and immediately pressured to get the most expensive car wash they offered but went with the wheel deal. This is supposed to include vacuuming and wipe down. But upon getting my car back, it was very clear they hadn’t even touched my car with a vacuum, nor had they wiped the console or any part of my car for that matter. I returned and asked the guys to please address this issue and they said they would. The manager saw me returning and didn’t even approach me to ask what was going on. After they were done with my car the second time, you could tell they had vacuumed but that’s about all. My car is still dirty and I am now having to clean my car again and short $ 22. NEVER AGAIN!

Good experience. Crew was open to redirection when I noted a few spaces not originally cleaned. Clean waiting area.

I just had my car washed at the Greenwood Village location — near my home. I’ve noticed over the past year that the quality of the wash and speed of service is deteriorating. Too few bodies doing lackadaisical work. They don’t care, and it shows. I know it’s only a carwash, but for $ 17.00 I would expect a clean car at the end.
They always ask if everything’s okay, and they fix the stuff I can spot at the moment. But it shouldn’t be my job to fly spec and complain. It should be Waterway’s job to deliver a clean car.
When my coupon book is finished, so am I.

Terrible car wash. Their $ 22 Protection Package, basically covers sending your car through their washing machine and using Windex to wipe your windows. Dirt still all over outside parts of the car and no cleaning inside the car. Misleading sales tactics. My recommendation is to clean your car yourself.

Quantity over quality. They are clearly not into making customers happy and would rather have more cash in their pockets than returning customers. Went yesterday when there was no line yet and was told that they were not doing rubber mats because they have so many customers that they have to eliminate certain services. Then, I noticed an employee hosing down rubber mats, so I asked someone if they could please clean my mats. Three employees said that they could not because it was too busy. But, it wasn’t busy. They were just anticipating high volume. I finally got someone to clean the mats, but, really? Do I have to beg? They say they were only honoring coupons which had that service included. This is a ridiculous business model.
But, when it comes down to it, the car wash quality is not even good. They leave water marks and it is not thorough at all. I had to wipe down my car when I got home. Those $ 7.00 washes are just as good! Too bad they are not interested in pleasing their customers. I won’t be back.

Terrible car wash! I spent $ 30 for the «whole thing», all I got was a dirty car. I was told it would take 20 min which turned into 35 minutes and it wasnt even a busy time. The staff was friendly and did ask if everything was okay, but by then I was late for my appointment and couldn’t go over the details. Once I got home and reviewed the car I was just bummed. Not sure what they put on the steering wheel but it turned grey and took a while with a cloth and water to fix it. Will not be returning.

Stay away! Don’t just take my word for it, Read the other reviews. My experience was unfortunately no different. My car came out filthy. They do a half ass job vacuuming they do a half ass job wiping the dust off of my center console. The front and back of my car was still covered in road grime. And to top it all off they cracked my windshield. Now it’s the middle of winter. Its not that hot windshield Coldwater nonsense, either. When I brought it to the manager Brian’s attention he tried to tell me there was a chip in the windshield and dug underneath the rubber trim trying to find a chip. There was no chip –they cracked my windshield. Now, after paying $ 20 for a car wash that is worthless I’m spending $ 100 for a new windshield deductible. IS THIS WHAT YOU WANT from a car wash?

It’s a pretty good car wash but the guys who drive the cars into the wash treat the cars like crap and ram them into the car wash tire guide

50 degree day after weeks of snow meant this place was packed. They moved so fast and that was awesome but made me worried the car wouldn’t be as thoroughly cleaned. They did a phenomenal job though and my car was a MESS! Reasonable prices, great service and fast.

Second time I came here and only because it’s close by my office, they didn’t wipe down the dash or center console. I asked the manager if that is included in the full service wash which is $ 16 for my SUV and he said yes. So after he cleaned up my car a bit, I gave him feedback that for the price, their wash service is sub par. I’ve had way better service for $ 9.99 and less. He offered me a free wash, which normally I would accept, yet this time I wasn’t motivated to come back. Convenience doesn’t always pay off, I’d rather do my car wash on the weekends than come back here during my work week.

The other low ratings are from people who have clearly never been to the other Waterway on Colorado Blvd. By comparison, this one is a golden beacon of hope and automotive cleanliness.
The staff here are extremely helpful, friendly, and easy to talk to. They know what they’re doing and have it together here for sure.

Don’t like having a dirty car so I got the Waterway membership. Usually go on Tuesdays since I can get the Wheel Deal or Protective Package (usually $ 20) at no cost.
The location is always busy but I usually don’t have to wait long – the most I have waited has been 20 minutes. Employees are very nice and helpful.