Razzle Toys

I purchased a belt and buckle Sold Separately for my wife and it turned out to be way too big. I could not return OR exchange it even for a cheap knick knack for my kid because they were sold on discount. Everything else in the store is overpriced.

The employees were a bit rude. I asked a simple question about return policy (regarding a toy I was purchasing) and ended up being treated like a junior high kid trying to get out of gym.
Probably won’t return which is a shame, their store is beautiful and has amazing quality toys. Sad.

Great selection of toys but… ridiculously overpriced, as in toys are often priced 25% ABOVE list price and twice the current price on Amazon. In the past I’ve bought a few items here as gifts for friends’ children but I can no longer justify the cost.

Tons of toys for different age ranges are packed into this tiny store… which is pretty conveniently located near Trader Joe’s, Sbux, etc at the University Village shopping center.
So, why one star? I came in with a friend when we had some time to waste before getting pedicures at the salon in this strip mall. We were both looking for Xmas gifts for our nieces/​nephews. We browsed around, seeing that prices were a bit high, but not prohibitively so. My friend decided to buy a game that was about $ 5 more than it was on Amazon, figuring she’d support a local and independently owned store. As we left, my friend commented «I found it really annoying that the saleslady followed us around the entire time.» We hop over to the adjacent Starbucks to get a cuppa joe and play the game she just bought… or so we thought.
As I’m waiting for my drink to be made, I noticed that the saleslady was also in the coffeeshop… then she’s talking to a policeman. As I walk by, I overhear him ask «which lady? is she in the restroom?» and she responds «no, this one right here» (meaning ME). He asks me if we can talk outside. I immediately said, «here, go ahead and look through my bag.» but the policeman says «no, you’re not in any trouble, but can we please talk outside?» I asked if it was ok to set my drink down first, followed him outside, and handed over my bag. The policeman invited the saleslady to look inside my bag too (so she could find whatever it was she thought I stole.) I pointed out the many pockets on the outside and inside of my bag, plus my knitting and makeup pouches, inviting them to open those up as well. They (b/​c now it’s the saleslady and the owner, I think?) say to me «oh, I hope you understand; this happens all the time.» Mmm hmm. I replied «I hope YOU understand that I will no longer be patronizing your store.» I got more «please understand, we have shoplifters all the time» from them and the policeman telling me that they have the right to protect their store from shoplifters. «Yes, sir, I completely understand that, and I’m not upset with you. However, it is also my right to choose not to no longer patronize their store.» After I returned inside the coffee shop to finish my coffee, my friend is sitting there astounded. When we leave, she makes sure to go back into Razzle to return her purchase.
In case store management is reading this review, please know there’s not much you can say to me that will convince me to return. My constructive feedback would be twofold: (1) have a policy where large bags are checked into the space behind the sales counter and (2) if there is «suspicion» of shoplifting, approach the customer and say something like «oh, i’m sorry. I know we have a lot of stuff in our store and it’s easy to knock things over. I think something may have fallen into your bag. Do you mind checking?» FYI, I’ve never shoplifted, but being pretty well-​educated and intelligent, my guess is that any shoplifter at your store wouldn’t go hang out next door at the coffee shop…
I suppose you could also install cameras/​video, but I understand that it could be pricey to do so. However, I do think you need to DO SOMETHING to address this issue from turning away customers… unless you just don’t want customers like me (you know, the kind that actually likes to buy toys b/​c she works with kids and has nieces and nephews and tons of friends with kids).

Terrible experience. Bought $ 16 worth of toys after the clerk followed me around constantly. I don’t know what happened to these two ladies in the past but they need to stop acting that way. At check out I was asked for 3 forms of ID and hints about «credit card fraud» were made. She even tried writing down my drivers license #??? When I told her to forget about it and that I will just pay in cash, she wouldn’t accept my $ 100 bill. I’m pretty sure they also wrote down my license plate number!
All this over a slingy, candy and some clay???
I never had anyone make me feel so accused and judged. never again!

This store is a great place to blow a few minutes– and spend a lot of dollars. They have an impressive selection of toys for any age– the toy food choices alone are fantastic. Sadly, their prices are quite high. I love supporting local business and will shop here when I want a unique gift and know I can afford to spend a little more.

I love supporting local businesses, and I love toy stores. So this is one of those «Solid A-​OK» 3-​Star reviews. It’s a great little shop with a very decent selection for its size.
Unfortunately, as is common with many small, local businesses, to keep up with their expenses and rent and whatnot, their prices have to be higher. In this case, sometimes WAY too high. I spotted a cuddly, soft, royal blue stuffed elephant. On the large side, and taking into account the type of store this is, I expected maybe $ 50. Which is still way too high for a stuffed animal. They had it at $ 65. Sixty-​Five Dollars. For a glorified teddy bear. Upon later online research, this «Jellycat» brand «Bashful Elephant» can be purchased everywhere else for $ 30. Less than half the price… Yeah…
So that’s the only reason they’re stuck in 3-​star realm for me.
The ladies at the counter are friendly and helpful, and really, the variety is impressive. I also like the layout, with nooks and crannies for kids to play and amuse themselves in. Lots of crafty toys, which I appreciate. Princessey stuff and Sci-​Fi stuff, the works.
If you can afford it, I’d definitely encourage you to give your kids this experience. It’s enriching, as opposed to commercialized.

Well stocked with high quality toys. I especially like their selection of board games. Prices are a bit higher, but it’s nice to support a local business and I love the included gift wrapping. I am the world’s worst gift wrapper and this gives my deliveries a professional look.

This is a great toy store, with a wonderful selection of toys, books, games, dolls, etc. I can always stop in here (on the way to a birthday party, perhaps) and find an appropriate toy and get it gift wrapped so I can go on my merry way. Always find things my kids will want too. The prices are a bit more than Target or ToysRUs, but you get a much better selection, and a much better crafted toy. Sometimes it’s nice to step away from Star Wars and Barbie…