Marathon Property Solutions

This is a terrible property management company. I rented a house they managed and asked them to make sure it was cleaned and move in ready. When I arrived, after 4 days if being paying rent, the house was not clean (actually the refrigerator was very dirty), the wall paint was not touched up, the carpet was not clean… Terrible!!!
By the way, Erin, WA snot friendly since the time we picked up the keys.
I would not recommend this property management company to anyone.

This is a very unethical company. If I could do zero stars I would.
We are a professional couple who pride ourselves on cleanliness and upkeep of our home. When we rented in Whitsett, NC, from this company the house was dirty and unkept.
The blinds were see through paper. We asked for blinds that would provide safety and privacy, and we were told no. Not wanting to push the issue, we spent over 3,000.00 to put in blinds. When we moved out, this company took part of our deposit because one of our blinds had a piece unhooked (not even broken, and we left the piece).
We took pictures of the wall marks. We noted them on the move-​in sheet (which we faxed by the deadline to the company, the manager of which told us it was received and that the fax stamped served as proof of return on time). When we moved out, the company sent us a picture of the same scuffs and took money off of our deposit.
The shower head was rusted. We asked for a new one and were told no. We bought one and put it in. When we moved, we left our good one. We also left their old one just in case they wanted it. You guessed it, they took a picture of the rusty one and charged us on move out.
We have pictures (some of which I tried to post, but I am not sure they went through). We tried to email them to Angie and Neil, but they bounced back saying that the addresses do not accept attachments of this type. I emailed asking for an address to send the proof of what we were claiming, and got only, «You don’t have a signed move-​in sheet by all parties.»
When we tried to negotiate what was owed to us, the managers Angie and Neil, did not once acknowledge the items we were disputing, but instead just kept saying, «You don’t have a signed move-​in sheet by all parties.»
I have spoken to a lawyer where I work and intend to pursue until we get our 162.50. It is not the money. It is the principle of the matter. Unethical behavior should not be tolerated.
Be aware.

I would never recommend anyone to rent from Marathon Property Solutions. If you are looking for a place to live, please stay away from these people.
The only person who was ever helpful was the agent I contacted to show me the property initially. Every interaction I had with the women in the office after they got my deposit would be considered hostile. Condescending tones of voice, scornful looks, and being spoken to like one is a child are all things that one can expect when one deals with this company. Let me reinforce this statement… the disrespect and belittling of their customers is rampant throughout their ranks. From the receptionist, to Abby, I have not been shown one single bit of respect in my time dealing with them, and I’d hate to see how they talk to someone who may be going through a rough patch and will be a little late on the rent. Their lack of respect is apparent if you read their replies to other negative reviews on Google. Their use of all caps and the general tone communicates the condescending nature of the organization for the whole world to see. (For an example please see the exchange between «David G» and Marathon on the Google reviews. Also, keep in mind that «David G» owns one of the properties.)
On one occasion, they misplaced my payment. I get home from work on Friday afternoon, and there’s a letter in my mailbox stating that I had essentially not handed in any rent money for a month, when in reality I paid on the second of the month with certified funds. Per usual, I was met with a rude female voice on the other end who insisted that I had just never paid. Her tone shifted when I suggested that she needed to check the security footage on the afternoon of the day I placed my check in their drop box. It took a stressful hour on the phone with my bank before I received a call from Marathon. Apparently the girl on the other end thought it was funny that they misplaced my check from the tone in her voice and wanted some form of approval for finding my check that they misplaced.
As far as repairs go, they don’t seem to be keen on assisting their tenants. We put in a work order for our dishwasher at one point, and had someone come out and take a look at it. They said that they would order a part and be back. No one ever returned, and the issue was marked as resolved on their web portal. It still persists today. Additionally, we found some paperwork from previous tenants dating back to September of 2012 that stated that the dishwasher had been experiencing the exact same issues for approximately 3 years.
Additionally, they let a dying tree get so out of hand that a large branch fell onto the road where my roommate usually parks. Had it been 10 min earlier, the tree would have totaled his car. Thankfully, there was no one on that portion of the road when the branch had fallen. Also, when taking a look at the fallen branch, we figured that this branch had been rotting out for a number of years. It takes more than one leasing term for the amount of rot that the tree was experiencing to get to that point according to a neighbor who is knowledgeable in the matter. It looks like the issue had been largely ignored for a number of years, and was only apparent to us after we heard the branch fall in the street.
I will never suggest that anyone should ever list a property with or lease a property from Marathon Property Solutions. I feel like I have been treated in an inhumane manner, spoken to like I was an idiot, and laughed at when I experienced a genuine concern. As consumers, it is our responsibility to post reviews, and let the market do its job, and in this case, let them go out of business. Hopefully the renters of Central NC won’t have to deal with this organization too much longer.

We leased a rental home from Marathon for two years during a job relocation to buy time while we planned on a new home build. We placed a security deposit equal to monthly lease fee of $ 1800.
I am an executive professional and we take pride in keeping our home clean and kept (even if it’s a rental). We always paid our dues on time without delay because we have impeccable credit rating and like to keep it that way. Upon completion of lease, we were shocked to discover our security deposit had been deducted $ 1200 for repairs.
They claimed that we caused «damages» because of my wife’s good faith attempt to touch up a few scuff marks with the old paint they supplied within the welcome box they provide. The old paint did not match. These claimed damaged included repairs to untouched areas behind where we set up our entertainment station and other such examples.
The management brought in a paint contractor to quote repair of the «damages» which totaled $ 1200! Enough, IMO, to completely repair/​repaint the entire interior of the property. This, we assume, could included the existing poor paint work prior to move in and damages caused by the owner’s damages to walls which were documented. All areas that exhibited pre-​existing poor paint work was included as our responsibility and therefore, we incurred the entire cost of a complete repair/​repaint.
Adding insult to injury, months leading up to our lease termination, we were subjected to numerous unannounced home showing because the house was placed on the market by the owner without our knowledge, causing some very awkward moments while we were entertaining dinner guest. We lost all sense of privacy.
Never in my life would we recommend this rental company. We have never felt so taken advantage of. We have since moved into our newly built home and we now have new perspective for how renters have to live by.