Beck’s Automotive

Had my car towed there today. I called first and told them it was coming first thing in the morning. Tow company dropped my car off, put the keys in the ignition and left. Staff at Beck’s saw my car being dropped off. However, When I called over six hours later, my car was never even looked at. (It needed a new hanger for the muffler) I was told by the woman who answered the phone that the tow truck driver never handed her the keys so she didn’t know if the keys were in the car or not. I suggested she go look in the car and she refused. Instead I was told to call AAA and the tow company to track down the driver of the tow truck and ask him if he left them in the car or not. Seriously?! No one could get off their a$$ to go look in the car that was 5′ from them and go look?! So, I started calling around, waiting on hold, trying to find out if the keys were in the car or not. Beck’s had refused to fix my car simply because they did not have the keys in their hand and they had been left in the car. Stupid you say? Ridiculous even? I agree. And I told them so. However, the woman at Beck’s believes she is justified in saying that it’s the job of the tow truck driver… yada yada yada…
If it had not been for the fact that I needed to drive to Boston and I needed my car ASAP, and I know that Becks always has availability (wonder why), I would have taken it elsewhere.
Another time I had taken my car to Becks, my heater blower was going and I told them I wanted it replaced. I left it there first thing in the morning and picked it up at closing. I was told that it was all fixed and would have no more issues. After paying close to $ 100 I asked what the charge was for and what did they fix. Well, I was I told that they «cleaned out my glove box». When I inquired where all my things were, I was told that it was thrown away. They actually took everything out of my glove box and tossed it all without my permission or calling me and telling me what they were doing. AND they charged me for it!!! After paying the bill, I drove off the lot and turned on the heat and guess what happened? The heater broke!!! They never even fixed the problem!!!
So, I paid them to throw away items that I wanted when they didn’t have permission to and they never fixed the problem that I originally went there for.
***side note*** I took my car to another shop (Toyota Dealer in Greenfield) to get the heater fixed and they replaced the motor because it was indeed broken like I had said. Becks insisted my heater wasn’t working properly because I had things in my glove box, which is why they took everything out and threw it away.

If you live in Greenfield and don’t bring your car to vehicle to Beck’s you are making a mistake. Their prices and service are amazing. The mechanics always remember my name and make me feel comfortable. Plus all the friends I have referred to Beck’s have had similar experiences.