David S Granite, MD

The worst office staff ever… I have called for months about test results from a lab that was ordered by the Dr. 4 months ago. Despite the fact that the Dr. stated that I would be able to receive my results by the end of that week (test was on a Monday) I have yet to receive indications regarding whether the tests were normal. I have called the office several times over the past few months, only to be told to call back at the end of the week. Finally, Dr. Kar called and left a message for me to call the office during business hours. Again, I called and was told by the staff that there was no information for me, and that I should wait for another call. Fed up, I finally asked them to fax my results to another Dr.‘s Office so that I can actually receive a response. I was promised that test results would be sent to a different doctor within 10 minutes of the call. Hours later, I am still waiting. This lack of responsiveness reflects poorly on the physicians who employ the staff. If they truly cared about their patients, they would ensure that the staff working in their office handled their responsibilities like professionals. While Dr. Granite was a very nice man, and Dr. Kar might be as well… they would have to be miracle workers for me to go back to this office. I will be looking for a new doctor’s office-​and checking Unilocal to see what people say about the office staff next time.

Dr. Granite is great. The office is what it is an office. The staff are there to do a job as well and aren’t the friendliest or most capable of customer service or really of any practical service (to help you on the phone or fax results or whatever), or to try to get the Dr on the phone to talk about results — even though he does try to call you back — when he says he will. His knowledge and care are worth putting up with the staff. When he retires it will be too bad for people in Greenbelt, because he’s a good doctor that genuinely cares about his patients and it shows in his interaction with them. I will go see him again and continue to use his practice until he retires then find someone else.

One star for the staff. Five stars for the doctor. He is great but staff is horrible. They barely acknowledge your existence and are somewhat rude. Unfortunately I hear he is retiring sometime in September or October 2015.

Agreed, Dr. Granite is very knowledgeable and whatever he doesn’t know or is unsure of, he looks up right away. I find him friendly and down to earth.
The office opens at 8am. Called at 8:10am and every 5mins after that until Around 9am when they picked up. I even dialed the emergency line extension a few times. They said they didn’t know why they weren’t picking up.
When I finally reached the front desk, she was obviously frustrated and rushed me off before I could talk.
Sadly, this isn’t the 2^nd or 3^rd time this had happened. I like the Dr. And the lady who gives the flu shots but their front desk personnel has got to change before they begin losing their customers. I don’t want my children going here and I wouldn’t recommend this office to anyone. My husband and I are looking somewhere else.

Dr Granite is a very knowledgeable physician. Unfortunately, he has the laziest staff on the planet. They truly do not care about the patient. I required a prior authorization for a medicine and its been 5 days they have not processed it yet and they said it would take 3 more days because they are busy. Every time you ring his number it, they put on a very long hold. Dr Granite himself is a very good doctor. I would recommend him only if he changed his staff.

Dr Granite is a fantastic doctor. It is sometimes difficult to get an appointment with him but his PA is much better. She is fantastic. THe problem comes with the office staff. They NEVER greet you when you enter and act like they don’t want to be there and definitely don’t want you to be there. They are completely inflexible and at times downright rude. They are rarely helpful and just have strict rules that matter more then any person or care for them. When the Dr has urgently referred me to a specialist the staff want to charge me to get the referral in less than two days or whatever their policy is. The staff have personal conversations while you’re standing there waiting for service and they don’t even acknowledge that your’e standing there. They never say please, thank you or excuse me. THey need to go to customer service school, and manners school. The Dr has given me instructions to call him for test results or if some condition changed, when I call the staff refuse to transfer me.
Dr Granite himself is the most caring and compassionate Dr I’ve ever seen. The distance couldn’t be greater. I have brought this up to the Dr himself and he says he’s aware that they are this way and he gets complaints about him. Why he doesn’t hire staff who have some customer service skills is beyond me. I still generally find it worth it to battle my way past the front desk and put up with it because he takes such good care of me, but I must admit every time I go, I think it will be my last.

I went to this Dr. on the fly because he took my insurance. I was pleasantly surprised. The office is a little shabby but do not let that fool you. The medical staff and service was excellent. They do require a $ 50.00 prepayment for copays which I found odd. They subtract your copay amount from your deposit until its gone.
I will continue using Dr. Granite.