Hertz Rent A Car

Too bad you have to even leave one star. Total fail on all levels when it comes to the end to end experience. This Hertz location is part of the Dave Polsky Tire & Auto Center in Green Valley. I don’t know if that’s part of the problem. None the less the experience my oldest daughter had with getting a rental car after she had the misfortune of an accident that totaled her car reminded me of why I do not choose Hertz when given the choice.
Let’s start with actually acquiring the car. I work throughout the week so Saturday was the only day I was going to be able to help her get the car. The hours posted on their website said they were open til 1:00 pm. It was only by calling to see if the car was ready that we found out they closed at 11:00. We had to completely rearrange a lot of scheduled things to get there in time.
When we walked in, the lady at the counter acts completely clueless about the fact that we were going to be there picking up a car. There was another couple in the lobby and I’m guessing they were there for an insurance rental too. She makes a knowing comment about the fact that the store never gets notified about these kind of things. But after some minimal searching she manages to find our paperwork. It’s all hard copy paperwork. I guess this location doesn’t rank for any technology from Hertz. Before she can start us on filling out the paperwork, a customer needing work done from the Midas store walks in. Does she get us started on paperwork? No, or course not. She stops working with us completely. Greets customer… yells at guys in shop about his issue… diverts for a good 20 minutes before she gets back to us. She starts to work with us again and guess what??? Yep another customer comes in, this time to pick up a car. Can you guess? You are so smart. Yes, once again she diverts from us to assist him. Finally she gets us through all the paperwork and walks us out to the car. We look over the car and other than a missing hub cap and designating no smoking on fhe checkout forms, the car seemed ok on the outside. My daughter finally had her rental car. The inside though obviously hadn’t been looked at when returned, because garbage from the previous renter was still in the car.
That’s what makes the next part so unbelievably insane. My daughter found a replacement car, so she returned the rental car yesterday. This time a man was in charge of the return. He went over the car, which was fine on the outside. He marked off two things. One, he is trying to add 100 for interior damage because of dog hair. First, no animals were in that car at anytime. Second, the only possible dog hair that could be on the car could be off the shoes. How much could that possibly be? Certainly not enough to make it worthy of «interior damage». Given the fact that they didn’t care enough to clean the car before we got it, I don’t understand how they could suddenly be so concerned now. But I have a hypotheses which I will reveal shortly. Second, he told her that she didn’t bring it back full and that Hertz was going to charge her $ 10 a gallon to fill it up. She was so worried about that, that she actually left and went to the gas station close by to fill it up. It took $ 1.00 worth of gas to «fill» it up… yeah, that’s right, $ 1.00. Whew… dodged that bullet.
So here is where it gets, in my humble opinion, disgusting beyond words. My daughter has disabilities that are not completely discreet. She manages very well, but an observant eye would notice. In my not so humble opinion, this was a case of bullying and harassment. The gentleman and I use that term loosely, who looked over the car must have noticed and as such decided that she wouldn’t fight it. Why not try to gain a few cheap bucks from the deal. So Hertz… you get a big fat zero from me for this review of this location. I wish I could say this is the only bad experience I’ve had with Hertz, but sadly I can’t. It’s why you will never, ever be my first choice in a rental car company. I’d choose Eddie’s Sleezy Cheap Rentals first. No wait… even better. I’ll give my SSN to a guy on Craigslist first.