Messina’s Shoe & Boot Repair

They always do a great job and are wonderful to deal with!!!

I took my favorite heels in to have the heel tips replaced. I wasn’t able to remove the tip on my own and my friend loves this place. I went in and was greeted by a super friendly woman. The process was quite painless, she offered to fix the toe of my shoe since it was scuffed. We agreed on a time to pick up the shoes and I went on my way. I had read some scathing reviews, so I was pleased about the process so far.
Clearly the problems happen when you go to collect your belongings…
When I went to pick up my shoes there was a line out the door, so I waited patiently behind about 10 people. While waiting I noticed a sign high on the wall (I do stress… HIGH… meaning you have to look towards the celing to notice this sign) that said if you didn’t have your ticket there would be a $ 5 charge. I frantically looked for my ticket in vain since I had recently switched purses. I was slightly irritated that I didn’t notice the sign when I dropped my shoes off and the girl didn’t mention it to me, but I certainly wasn’t going to drive all the way back home only to fight the crowds on Main St Grapevine one more time. When it was finally my turn I told the girl that I didn’t have my ticket. She was visibly irritated and asked my name. I gave her all the details and she huffed and said «I’m going to get to you later and wait on someone that has a ticket!» This is poor customer service in my opinion. You are already going to charge me $ 5 for your inconvenience, but now you’re going to put me at the back of the line? Since it was crowded I stepped aside, not wanting to make a scene. She helped the next person in line who also did not have a ticket. To my shock she did not make the next customer go to the back of the line. She actually helped him, while I stood there. I was livid. Thankfully another girl came and helped me. She found my shoes on the first try without issue. She was very sweet and had zero attitude problem like the other girl. Customer service issues aside…
It doesn’t take a genius to replace heel tips. They did a fine job. No complaints there.
I will complain about the toe ‘repair’. All they did was take a marker to the toe of my shoe… and charge me $ 10! I could have done that. She made it seem like they were going to actually REPAIR the toe.
I might go back for simple heel tip replacement. The attitude of the staff is certainly a turn off. Also, don’t lose your ticket!

Took a pair of boots in to get stains removed from the leather, turned into a disaster.
First off, I came to pick up my boots the first time and they said they weren’t ready.
Second time around, they try to hand me my boots back with *literally* nothing done to them and charge me.
Finally when I come back, again, they decided to color my boots to cover up the stains as opposed to cleaning like I asked. All they did was get rude and defensive about how «they do quality work» even though I wasn’t attacking their work, rather expressing frustration that they changed the color of my boot. (Not to mention, they only applied the coloring to one boot)
So after dropping the ball on their deadlines, trying to charge me for nothing, then modifying my boots in a way I did not want, they offered me nothing but rudeness and demanded payment.

I have taken in my Louis Vuitton purse’s, boots for resole, shoes for straps & tips, you name it and they always fix it right. Wouldn’t trust anyone else. A craft & skill that is VIP to me. Thanks for the good service all these years.

Been coming here since 1998. Wouldn’t think of going anywhere else!
When I lived in Highland Park I used Dino’s-2 times only. Once because everyone said it was great. I didn’t think so and I was shocked at how crazy expensive. I walked away wishing I had put my shoes into the Salvation Army bin and just bough new shoes instead. seriously. I tried them a second time just to make sure I wasn’t being overly opinionated. Nope!
Dino’s thumbs down
Messinas thumbs up!

I have been coming to mesinas since I was 4… My dad always came here for his shoe and boot repair needs.
Needless to say 24 years later my family still trust them with all our foot wear repair needs!
I love the smell of leather and dust mesina has! And they now even sale candles! So smart!!!
The girls at the front are very sweet and helpful!
They take the same care for my $ 600 pair of gucci pumps as they do for my $ 30 plastic boots!!! And I don’t raise the price just because of the designer item! i’m sure I will be using them for another 20 years!

This place is fantastic! I was a little hesistant to take my purse in to be fixed after the two terrible reviews on here, but every co-​worker I asked where to take it all said the same thing. Messina’s. I thought my purse was a gonner, I mean it had a GIANT grease stain on the front of it. I wanted to cry. Yeah it took longer than I could stand, (To be honest, I hadn’t had the purse very long before it’s untimely demise, so it was my issue, not Messina’s) but I can honestly say that it looks like it never happened. I am so relieved, especially since this is not a purse that I can just go out and replace. If you are worried about where to take your bag of all price points for some TLC, look no further than Messina’s.

They may be friendly, but don’t count on them keeping their promise when your repairs will be done. This is the third and final time I will use them.
Every time they promise a date, it takes days to weeks longer to get your repair done. The quality is certainly not what you pay for in my opinion. They charge a proud price for average work.
To add insult to injury, all three times I dropped something off I was told one price and then when I picked it up it was almost triple in one case and double in the other two.
Be very cautious.

I brought my boots here to have new rubber put on the heel which they said would cost about $ 17. When I came back they had resoled my boots and charged me $ 54 to get them back because they said they wouldn’t have done it if they didn’t need it and they couldn’t just give the work away. I’m so sad because they do good work and the lady at the front was so nice, but I can’t afford to pay an extra $ 37 for their mistake again. I won’t ever bring my business back here and I recommend taking yours somewhere else that cares about their customers, not just the money.

Messina’s is so successful that they forget that the reason of their success is their customer base. Recently I took over 9 pairs of shoes, expecting for them to receive me with open arms (I am bringing good business!). What I got was a roll of the eyes and bad attitude from the young lady at the counter. When I asked why she seemed bothered, she just said. ‘it is just too much… it never stops!’. She never spoke with me again and kept making grunt noises as she was classifying the shoes. She gave me a pile of papers and never thank me for my business. When I got the shoes… they just forcefully put as many shoes as possible in two plastic bags… that ripped before I got to the door. The young lady saw this and didn’t offer a new bag. I just wanted to leave and was annoyed that I had payed so much money to these people that so obviously do not appreciate my business…

This place is a must for anyone looking to maintain their favorite shoes before sacrificing them to the charity of Salvation Army bell ringers and to the donations of Goodwill Super Stores.
Seriously though-​good shoes are an investment and Messina’s is just the place to seal leather, to retouch color, to redo heels, and to fit shoes with new liner. The next best thing to the quality of their workmanship is that it’s super cheap (and very practical might I add).
I’ve had five pairs of shoes serviced at Messina’s and each pair has been returned to me more fabulous than before. Check this place out-​you won’t be disappointed.