Gaylord Texan Resort & Convention Center

This resort is absolutely gorgeous… however it is VERY overpriced! For what they charge to stay for a few nights, you could take the family on a plane to Orlando, stay at one of their resorts, and visit that very famous theme park…
This place is worth visiting to make great family memories, but save a great chunk of cash by making it a day trip and not staying over night… Oh, and pay attention to the charges on your statement. This place overcharged me by $ 1K — I had to have a manager resolve my account days after we’d left.

I have stayed here a few times for an annual work conference. It is a large hotel with a fantastic atrium – including a giant model railroad setup.
I think most stay here during the week for conferences and it is set up well for that. It is really nice to be able to just walk to events in the morning. It has nice wide halls and big rooms for meetings.
The rooms to sleep in are fine, the beds are comfortable. It also has a lot of restaurants to choose from. I also really like a wine tasting shop that includes some really good wines.

My company decided to have a national convention here, and I’m glad I came. From the moment I walked into the facility, I received 5 star customer service and smiles from all levels of staff. I ended up getting a suite which was beautiful and homey. It had a balcony overlooking the inner area of the indoor atrium, (which feels like outdoors and shields you from the Texas heat, cold, and rain).
The food was a little bland, but the desserts hit a home run every time. I was even eating desserts with components that I don’t normally like. The night time bars also had great food, complete with cheese plates and hummus. The gym is small for such a large resort, but it’s open 24hrs, which helps. I like that there are TV screens on the machines, so people who don’t workout in their glasses (like me) can read the headlines.
Walking trail, indoor and outdoor pool, and a water park down the street. If I keep going, this will be a book. This place was very enjoyable. (and it always smells like BBQ in there, I don’t know why)

This is the second Gaylord location I have stayed at. So far they have been just fine.
These are resorts, they built these to keep you there so you can spend your money there. They are pretty pricey. Keep that in mind, when you come here. You might want to load up on drinks before you arrive. Almost impossible to get Coca Cola products here. Mostly pepsi products are sold here. Rooms are fine, clean, beds are comfortable. Even though this is a resort, you are still close enough to go out and do other things in town. The workers are very friendly, and are always around to assist.
Again, this is a resort and it can be pricey.

This was disappointing to me. We decided to stay the night this year as a part of our annual visit to Ice. Looking at the regular rates online, I figured this would be an over-​the-​top experience. Unfortunately I was wrong.
First, the food is outrageously expensive. Average price in any restaurant was at least $ 25 pp. That included he Sports Bar. If you aren’t comfortable with a $ 12 hot dog then don’t eat on property.
Second, for whatever reason, some stooge forgot to order enough items to last until Christmas. First, the Elf on a Shelf Scavenger Hunt was sold out of booklets. Sold out. Our stay was on ¹²⁄₂₃. Failing that activity, we went to do the Gingerbread house. The is something we have done every year since 2011 and haven’t needed to reserve something in advance. We were turned away at the door — Sold Out. The hotel manager we spoke to did provide us a credit on our room and that was nice but I still had a child that didn’t have anything to do but walk around the rest of the day.
Last, to add insult to injury. Breakfast in this hotel anywhere will run $ 85-​$ 100 for a family of 3. Again, leave the hotel for food. Grapevine has great offerings and at about ¼ the prices.
In the future, we will not stay here. I will stay across the street at Great Wolf Lodge and get better value. My kid at least doesn’t have to sit around and watch the hotel decorate for the Cotton Bowl instead of having fun.
One star is for the room. It was comfortable and quiet. We came for the experience of the Gaylord Texan since we live locally. We left feeling screwed. I feel sorry for people traveling from out of town. Folks, this ain’t Texas. Go to Grapevine and stay at the Embassy Suites!

Stayed here twice and very disappointed both times, here are a few reasons why:
(1) Horrible parking; we have to park at the top
(2)They gave us the farthest room from the parking garage (3215)… It takes probably fifteen minutes to get to the room from our car
(3) Overpriced; this hotel should be $ 199 a night. But instead it’s $ 250+ taxes, «resort fee», parking.
(4) The only way to get to and from the indoor pool is by walking through the restaurant. Awkward when you’re wet on the way back.
(5) Shower took seven minutes to warm up to a desirable temperature
(6) Air conditioner automatically shuts off constantly, so if you like it cold when you sleep, beware!
(7) I usually bring my own conditioner, but forgot and had to use theirs and it’s horrible.
(8) It was going to be $ 100+ for our family of four to eat at the breakfast buffet; and the table and cups were dirty
We’ve never had such a bad experience at a hotel and we’ve stayed in plenty $ 89-​$ 99 rooms…

I have been hearing for a long time that the things that made the Gaylord a special place were gone once Marriott took over them. While that may be true from some aspects, I certainly did not notice those things on my visit. The staff is still friendly and helpful, the grounds are still kept up beautifully, and the visit was enjoyable.

I LOVE the Gaylord. Tonight my date and I strolled through the atrium and admired the Xmas lights. Parking was free (not sure if that is a holiday thing) and the entire riverwalk was beautifully adorned.

This 1 Star is just because this is a truly beautiful resort and I can’t go without recognizing that.
I have stayed here a couple of times before but this trip was awful.
The hotel is still looking great but the management, room service, in– room dining has truly left this place in a bad state.
The room/​suite was not properly cleaned or vacuumed, dishes were left out with leftovers still in them, dining orders messed up (do not try the wedge) and valet inefficient (expensive and takes forever if you are incoming).
I do not know what is happening to this place but visit for the looks and temper every other expectation.
On a side note the old hickory steakhouse has amazing food but same lacking service issues.

The ICE attraction is the biggest disappointment I have had in quite some time. The Gaylord Texan is nothing but a old half abandoned mall with hotel rooms that look out onto parking garages. At least that’s what it felt like. Worst service than a Motel 6, and the ICE exhibit was something you would see in a suburban mall. A complete waste of money. I don’t hold the Great Wolf Lodge in high esteem, which is across the street, but this place makes it look like it had 5 star boutique hotel service! Don’t waste your money here!

The was my first stay here every since Marriott took over the property. Entering the grounds is the same and decided to self park in the garage since all the stays before had not the best valet service. Checking in the car was not the problem but waiting a very long time for pickup was. I found a spot in the garage and had a short walk to the lobby.
Staff welcomed me inside and was directed to the check-​in. It was busy but did not take long to wait. Perhaps being a Marriott rewards member has its perks because our room was close by and a large corner room. The view of the parking garage was not a big deal where we spent most of our time in hotel. However the rooms have been remodeled very nicely! Everything in the room looked fresh, new and working.
The atrium has not been changed and still the same. The outdoor water park was already closed for the season and headed to the adjacent outside pool. Kids seem to like chilly water. Spent time in the warm spa where it has LED lights that light up the water. Few people here so got to enjoy it.
Afterwards spent the rest of the evening at Texan Station Sports and Bar. This place is still the same with big screens on one end, floor seating with cushy chairs, and dining on the other. The food is ok but good place to watch your favorite teams play.
Compared to Gaylord Opryland this place seems small in comparison with less vegetation inside the dome. It is still one of the best place to stay in DFW if you want to experience a place to walk and stay out of the sun or cold. Christmas time is very nice here too!
So expect wow factor if first time, good service, nice room, resort prices, and average food.

Do you LOVE country music/​Texas over the top supersized resort like places? If so then you will likely enjoy your stay here.
The gym/​amenities aren’t bad. The food and options, not bad (not great either). The spa is ok too.
Service generally helpful but impersonal as this place has a zillion rooms (more than a thousand I think I heard).
If you don’t like country music you will find the constant streaming unbearable as there is no escape from this habitrail like setting. All in all a Disney-​esque sort of over the top bigger is better kind of place.
Personally I found it unbearable but not sure if this is your thang?

Wow — really nice!
What really moved me to rate this place was their room serviced hot chocolate $ 6 and cheese cake $ 8 ordered at 11:30pm. I really thought it would just be gourmet garbage to strong to be chocolate and instant cheese cake from the box too fake to be remembered…
Not even close it stole the show.
It’s what every hot chocolate should be measured against and every slice of cheese cake should strive to achieve the flavor and consistency of this one. Odd how so many places get it wrong.
Make sure to ask for extra whip cream for your cheese cake and put it all in your hot chocolate… Amazing flavor.

Not my style of property as it is huge and somewhat impersonal, kind of like a land locked cruise ship.
The room was comfortable expect the HVAC cycles on and off which drives me nuts.
On the plus side there are plenty of bars to grab a drink and the fitness center is quite large and well appointed.
If it were not for the convention I attended I would have preferred to stay elsewhere.

If you attend or exhibit at a lot of conferences, chances are high that you’ll spend time at one of the Gaylord mega-​resort locations. I’m not kidding, these places are huge — this location has 3 giant atriums where you feel like you’re outside except it’s climate controlled, there are no bugs and they play country pop hits ²⁴⁄₇. That’s right — hope ya enjoy Kenny Chesney. The Gaylord Texan does do a great job on the Texan theme — besides the music, the rooms have a cowboy motif and the common area carpets have TX flags and boots. Well done.
Rooms are «pretty good». My room overlooked the main atrium which was mostly nice except for during the Cowboys game when the hootin’ and hollerin’ of the fans from the sports bar could be heard for miles. Beds are comfy, toiletries are on the nicer side and the A/​C is silent. That said, I had some crusty gunk (gravy?) on my nightstand which was quite gross.
In terms of amenities, they have it all — indoor/​outdoor pools, gym, spa, a huge conference center, jogging trails, etc. You never need to leave which is by design, obviously. If you’re going to park here, expect to pay $ 20 per night for no real reason at all. There are 4 restaurants plus 2 Starbucks locations — none are great.
In terms of staff/​service — it varied wildly. Some people (front desk, most of the restaurant servers) were incredibly nice. Others (all restaurant hosts, everyone ever employed at the Riverwalk Cantina) were rude as hell.
Overall, for the conference rate of $ 179/​night, it was just fine.

Beautiful hotel to stay at for work.
I stayed here for a conference and it was the perfect venue. The conference center is attached to the hotel, so it is very convenient to walk to. There is also a plethora of restaurants/​bars to eat at along with shops to duck into when you have a moment.
They were having a wizard of oz theme when I was there. It was fun to look at.
The rooms are very nice and clean. I appreciated having a double sink since I was sharing a room. My only complaint is we had to call to have them fix the toilet. Unfortunately, it broke again the next day.
The gym is pretty nice. It can be a little bit of a walk if you are in a room on the opposite side of the hotel. They have a good variety of cardio machines and weights.

Stayed here many times for work conferences during Christmas time and I just love the decorations. It’s a very large hotel and suggest bringing comfortable shoes if you are here for a conference. I’ve stayed in rooms on the far end of the hotel and have had to walk a good 20 minutes to get to the convention area.
I think the best time to stay here is for the holidays. The have a beautiful real candy cane house, lots of little trains all throughout the courtyard and of course Santa. The also do great musical shows for kids.
The conference area is very big. My companies sales dept has about 200 employees but there was also lots of other companies taking over the other rooms. It’s very easy to get lost!
They have several restaurants here so no need to leave the hotel. Would love to come back in warm weather to take advantage of the water park. This place is really great for kids and families.

This is a beautiful resort. The staff is very friendly and very helpful in finding where you are going. It’s so big… It’s really easy to get lost in there. The rooms are very clean and feel very comfortable.
There are tons of places to choose to have dinner here. The restaurants were all within walking distance inside the resort. The two that I visited had really great food and service. The inside of this resort is decorated so beautifully with lots of plants and flowers. The glass skylight makes everything so bright and sunny.
We enjoyed the waterpark that was offsite, but I was able to take a trolley over for free. Waterpark was a blast and is recommended for anyone who’s going with their family! Who doesn’t love a lazy river action?! Plenty of seats for lounging.
If I ever make it back to Texas, I will definitely make a trip over to the Gaylord for a good night sleep and a comfortable place to hang out!

This was a great place for a weekend getaway! Overall, pretty good value for the money all things considered and that was the biggest surprise.
The staff was very friendly and engaging in a very genuine way. Rooms were quiet and average sized, but had some nicer decorative details that wouldn’t be found in a cheaper hotel. I’d recommend the atrium view, it was fun to sit on the balcony and watch people playing games below. We didn’t experience any hiccups with our stay. The property is gorgeous and one of my favorite finds was the vineyard planted just outside the outdoor pool area! The theme was «Wizard of Oz» so there was a lot of cute and whimsical artwork to discover!
One of the highlights was the water park. It wasn’t crowded, maybe because it was cloudy and had been raining earlier, but it almost felt like we had the place to ourselves. Drifting in the lazy river wasn’t quite relaxing as there are a number of areas with a large amount of spray and waterfalls, but it was fun! We also enjoyed playing water basketball and just lounging and watching the other people playing in the lazy river.
Strengths:
Customer service. Ambiance. Entertainment.

This review is based only on the convention center, I did not stay in a room at the resort.
I came to the Gaylord Texan for the first time for a two day conference, and I have to say, it is a truly impressive facility. Massive is an understatement. They could film a remake of The Shining here and it would probably be too big. It’s right on the lake, and as you drive in you cross a bridge with a view of their private harbor. Parking is confusing, as there are multiple lots and all of them seem to charge a minimum of $ 15 (that’s if you park for under two hours).
Take several escalators up several floors to the ballroom level, and pass truly Texan décor every step of the way. The bathrooms are humongous (and very clean). It’s a great place to hold a conference. A really, really big conference.