Advenir At Park Boulevard

A little over a year ago (May 2014), I had an opportunity to write a review regarding an outstanding Assistant Property Manager for Mosaic Residential Properties/​Gel Oaks Grapevine, LP. Shortly thereafter, the property was sold and new Ownership was procured by Advenir. On today, I would like to take the time to highlight the outstanding customer service and performance of two Advenir Representatives, Property Manager, Jennifer Johnson-​Bond and Maintenance Representative Employee, Leslie. Since early August I’ve had the pleasure of working directly with Jennifer regarding various items. I have lived within Advenir at Park Boulevard Grapevine Community; previously a/​k/​a The Oaks at Park Boulevard, for many years and to have witnessed front office staff members go «above and beyond» should be exemplified. Often we are alerted of our shortcomings by complaints; but not often for outstanding performances with positive words of recognition and encouragement! Jennifer assigned Maintenance Assistant, Leslie to attend to various items that needed attention within my apartment. Upon his arrival, Leslie’s pleasant demeanor was immediately identified. Courteous, helpful, considerate and compassion to complete all projects with perfection would be considered an understatement; his performance was exceptional. When I write a recognition letter, best believe your performance has been exceptionally creative and outstanding! Although we’ve grown to love the property, great customer service is what keeps my family and me living at The Advenir at Park Boulevard. Considering various changes within Management over the years and recent months, Jennifer has been the «first» to follow-​up and professionally follow-​through with her word. Our word is our bond and represents the integrity of an individual. Jennifer has gone beyond her title and compensation. Although she gets busy and there are many other residents with various needs, when it comes to promoting your employees from within and making decisions for merit increases, exceptional outstanding performance such as Jennifer and Leslie, should be recognized and taken into great consideration. I am submitting this letter to our local Property Management team, for proper distribution to the Advenir Residential Properties Headquarters, after local recognition has been acknowledged. Please share on my behalf, recognition of customer service at its best by observing and sharing with your staff, management and property owners. Thank you in advance for your kind assistance with this matter and we look forward to receiving continued excellent customer service at its best!

Management went above and beyond to get me in an apartment at last minute. They saved me from living on the street for a few days.