Oregon RV Outlet

Reply to Diane at Oregon RV Outlet,
I can’t put it into Unilocal the way I wanted with me responding to each of your statements so anyone wanting to know will have to go back through the reviews to see what I am talking about
S: That is why nepotism is outlawed in some states. No one that is NOT related to you will say a word about anyone else working at the company that is related to you.
S: It didn’t bother my husband to pull it. that is why we asked the question; if this doesn’t work out what can we do. The owner closed the deal and he told us it wouldn’t be any problem to bring the unit back and we would be taken care of.
S: The walk thru did not take two hours, it only took about a ½ hour — the person that walked us through was very vague on the workings of the unit and had to ask another person when he could not answer our questions
S: We were told the unit had been throughly gone through. The jacks were weak and weren’t working very well, we called service the same day we brought it home. They said it would be several hours before anyone could get to our house.
S: Depends on what you can call pressure, again I am assuming the finance gal is your daughter. She stressed twice that we needed to buy the service contract, I see now how all this fits. Your company is covered for not doing their job since the unsuspecting buyer will have to pay for the things that weren’t done properly the first time through the service contract.
S: She was moving very fast through the contract and at one point I told her she needed to slow down that she was going to fast.
S: NO, after consigning it back to your company 3 months later went back to check on it and found the back hatch was unlocked and open and the mud was in front of the bathroom door in garage part, so assuming, from a previous saleman that the homeless were a problem at your lot, I am assuming that a homeless person had came in the unit through the hatch and used the bathroom as it was moldy inside the toilet.
S: That would have been unnecessary as there wasn’t any mud in the main unit only in the garage
S: Maybe the new units are washed but ours had not been washed for some time
S: a clock had been torn off the wall over the frig also.
S: I never saw any decoration in the other units. Your finance gal was with us when we put the throw and pillows in our unit and she had said that she was getting things together to try and decorate the other units.
S: The popouts were closed up when my husband picked up our unit, he didn’t go in. I kept checking your web site and it wasn’t put on the site for several months, I did see it in the newspaper for a short time right after we consigned it during Dec
S: NOT true, the finance gal only called us once to re-​up the consignment contract.
To recap:
–Popout leaked around light
–Jacks were very weak
–Unit not checked on by Oregon RV Outlet employees while being consigned on their lot
–Power cord was missing, when asked about was replaced with a less quality one that was damaged at the end
–Pillows and lap throw were stolen off sofa
–Cargo door left unlocked allowing someone to come in and use the toilet in the garage.
–Mud on carpet in garage in front of the bathroom door from someone using the toilet
–Mold in the toilet of the garage bathroom from being used
–Clock was ripped off the wall over frig
–Stove didn’t lite
–White stuff had ran down the outside door of the frig. This showed up after it had been consigned for several months. This shows me that no one went in to check this unit while it was there at your lot.
The above list shows me that it had not been «gone through with a fine tooth comb» as your sales people stated.

Took our motor home here as there was a problem with Winegard satellite dish reception.
Josh Bennett the owner, did the work. Two hours to diagnose and fix. Works fine now. Seemed reasonable to me as there was a jumble of wires behind the front TV.
Josh removed the old 2003 CRT TV which was a good thing as it recently gave up the ghost. We will replace with a new flat screen.
I have been here 5+ times in four years and been treated well… personally and dollar wise, each time. Recommended. (Winegard website says they are preferred service provider).

I use them for most of all my service to my motorhome. They stand by there work 100%.

We bought a new trailer from them, then they were done with us. When we desperately needed repairs done they turned us away! Said they were too busy selling new trailers than to help us. If I knew we would have to find a repair shop instead of taking it back to the original place I purchased it from I would have gone to a different place, like Camping World.

We were actually there to buy a particular RV with cash in hand. They missed out on a full price offer for a customer who has trusted these people to sell there RV. HORRIBLE! Very insulting. The worst RV shopping experience I have ever had. I had been shopping RV’s from Eugene to Northern California. Every person I have encountered was extremely kind and very helpful. There salesman was very insulting and RUDE. We walked off the lot.
Consign your RV’s with Jim Clark in Grants Pass, Mandy at Western RV in Creswell, Bob in Sutherlin, Lonnie at McCoy’s in Sutherlin, Wade at Kamper Kountry in Roseburg, or even at Affordable RV in Grants Pass. But not these folks. THEY ARE CROOKS! I will not go back their if they were they last place on this planet to buy a RV!
As of today May, 30^th, 2015 the RV we wanted to buy is still on there lot for sale for the exact price they told us then and if you look at their website it looks like it is marked down 3500 dollars. The salesman told us back in March, «We do not mark are RV’s up!». Again a person had consigned their RV with them to sell and it is still on their lot for sale…2 ½ months later.

What a jewel! This is a family owned/​operated business and the service could not have been better. My husband and I were trying to purchase our 7^th recreational vehicle and knew exactly what model we wanted and planned to order one. We had money in hand, ready to buy. We couldn’t believe how hard it was to get businesses in CA to:
1. Call us back
2. Give us a price
3. Stick to that price
After putting a deposit on a unit at Folsom Lake RV we were contacted and told they didn’t charge us enough and wanted to increase the price. We terminated the deal (duh!). Then we tried Camping World in Anderson and after several weeks of unanswered emails, and 2 in-​store visits that ended with us feeling like they had better things to do than sell us an RV, we decided that continuing with them would be a huge mistake. I was ready to quit searching. An RV purchase should be fun.
Then, my husband contacted these folks and within a day we put a deposit down and ordered our trailer… for THOUSANDS LESS than Folsom RV or Camping World! We picked it up this week and were so pleased with the customer service we received. They kept in contact every step of the way, even calling to check in during our drive. When we arrived, we were greeted by everyone (office staff, owners, mechanics, etc!). They really went out of their way to make this a pleasant purchase, even offering to let us stay on site after our long travel. THANK YOU!

What a breath of fresh air at this place. no pressure from this friendly staff. If you are in the market… check this place out !
The Big «D»

Great folks, as nice as they could be. We had two compartment locks jammed by a close encounter of the rock kind. Their tech worked on it for 45 minutes, and finally got it so we could use the compartment for the rest of our trip. We’ll have to find the right replacement locks when we get home, but they jumped right on our problem and had us on the road in less than an hour. I had picked out one $ 10 item from the parts store, and when I went to pay, they said there was no charge for the service. I couldn’t believe it. I was so happy I bought about $ 250 in stuff (all things I needed, but not right then in the middle of a trip).
Great place, great people. They have some pretty cool used RVs and 5^th wheels too. A 2004(?) Airstream diesel pusher to die for…