DANG. I had some of THEMOSTAMAZING customer service ever here a couple weeks ago. Story time: Night before flight– — Set three alarms, CHECK — Finish packing(rare), CHECK — Set out passport, CHECK — Pick outfit for next day, CHECK — Pat self on shoulder, CHECK Day of flight– — Alarms mysteriously don’t go off, CHECK — Magically wake up right as flight is taking off, CHECK — Have numerous traffic violations while driving to airport, NOTCHECK(boyfriend made me not drive, smart!) — Potential stay of emotional breakdown while entering airport, CHECK Upon arrival, the Continental people had already left the counter to help with the flight, so the only folks around were those with Security and Delta. Me to Delta lady: So um, I missed my flight, and I was wondering if I could speak to someone from Continental??? Delta lady: … Um, You mean the one an hour ago? Me: Yep! That would be the one!(keep in mind for some reason I have a giant stupid smile on my face, I suppose to help ward off the encroaching epic flood of tears) Delta lady: Wow… uh, well I guess we have to find someone to help you then! Me: Thanks, that would be fabulous! Security guard: Wow, you are the happiest person to ever have missed a flight! Me: Oh just you wait, I have a feeling this is the calm before the storm(said with creepy smile and some sort of deranged giggle) …15 min later out comes a guy from Continental… Guy: So you’re the one that missed your flight? What happened? Me: Yeah… That’s me. Honestly I have no idea. I set three alarms and none of them went off. I think the universe hates me. Guy: Oh honey… Huh… Well, let’s see what we can do…(queue frantic computer typing) Guy: So, the earliest we can get you to Mexico is 8pm… Me:(Said through the beginnings of tears) Um, uh, okay… well… I guess I might(squeak), uh, need to(choke), get a new ticket to get there(more squeaks) earlier, cus(choke) I’m supposed to meet(unidentified sound) a group by 3pm.(wiping tears off face) Guy:(graciously not looking at me during my awkward moment) Okay, I’ll go ahead and start checking on that… I end up calling to find out that my group will send out someone to come get me whenever I end up coming in and to go ahead to get on that flight. Que more tears, more unidentified noises, and more awkward looks from onlookers. I tell the guy the news and he then proceeds to book me on the next flight, pre check my bag with the elite tag(awesome), re-claim my return ticket, book me window seats all the way(yippie!), and NOTCHARGEME for my ridiculous happenstance!!! Everyone was so sweet to me, it was just ridiculous. One more reason why I love small airports!!! ***When I came back to get on the next flight*** Me to Continental guy: I’m not allowed to bring a perfectly good bottled Starbucks Frap on the plane am I? Guy: Well, no, not really… Me: So that would mean I could give it to you? Guy:(Eyes light up) Well, I guess that would be okay! Me: Well good :-) Thanks for everything.