Action Cab and Courier

Filthy cabs, long wait times, cash only, bad drivers; worst cab company I’ve seen in years but unfortunately they’re the only game in town.

So grateful to have a 24 – 7 cab company in Grand Island, NE! Late night airport pick-​up time was accurate. Nice mini-​van and driver who delivered me to my elderly parents’ new place on a new street that wasn’t on most GPS systems yet. Thank you!!!

I visited Grand Island last summer on a Thursday night and needed a cab. There was only one cab company in town, not unexpected for a town of this size. I was staying at the Island Inn motel on S. Locust.
At around 9:45pm I called Action Cab and spoke to a woman who did not seem to know at first where the Island Inn Motel was. She told me she’d notify dispatch and we went outside to wait.
After half an hour I called back to ask what the ETA of our cab would be. This time a man answered and when I asked about our cab, he said I never called for one.
I told him I had indeed, half an hour earlier. He told me that was impossible because he was the only person there and had been answering the phones all night.
I said that I know for a fact that I called the same number because I had hit «redial» on my phone when I called this time. I told him I had spoken to a woman when I called before. He paused, then said, «Oh. Well, she didn’t tell me.»
He asked me again where I was, and I repeated that I was at the Island Inn Motel. He did not know where that was located, so I had to walk over to the corner to see what intersection I was at.
When I told him the intersection, he said he had a cab in that area that would be there «in just a couple of minutes».
We continued waiting outside and after another 10 minutes a minivan with an «Action Cab» sign on the side pulled up to the corner we were standing at. We started walking toward it, and the driver pulled out into the street and drove away.
We waited 10 more minutes, then finally decided that if we waited any longer the places we wanted to go would start closing. We gave up and drove downtown ourselves. (We didn’t want to drive as we had planned to be out drinking, so now we had to scale back our plans.)
It wasn’t until I had been sitting down with a beer for about 10 minutes before they called me to see where I was. This was at least an hour after my first all. In a town where you can drive from one end to the other in 10 minutes, that’s ridiculous.

Who gives 5 stars for a cab company. Nobody. But I do when it is this company.
If I am sittin at Deano’s Alibi and lookin at the sports page and wanna bet the ponies, I just call em up and even if they’re busy they are all over town (at seemingly all hours) and come by quick. When I am sick of the ponies and call em up and they see me passed out on the side of the parkway heading into the racing course they throw me back in the cab (always one of those mini-​vans, new and clean) and take me right home. A little happy chit-​chat, an enjoyable ride every time.