AT&T

Never in my life have a dealt with such incompetence. I had to come from Los Angeles to setup my parents iPhones as this company does not employ people who are competent enough to do so.
They basically gave them new upgraded iphone4s ‘s from her iphone3Gs’s and kicked them out the door without doing awesome things like oh I don’t know…
1.) Testing to see if they had access to email
2.) Testing to see if they had access to their contacts.
3.) Asking if my parents were comfortable with their new phones. (News flash! they weren’t)
Nope, they just said hook it up to your computer and kicked them out of the door.
Meanwhile my mother had her old 3GS IN HAND!!! where someone (who actually gave a crap about customer service) could take a mere 10 minutes to look at to figure out that they have GoogleApps setup and maybe… JUST MAYBE that needed to be ‘noted’.
After walking in to the store with my parents, who called me in LA to help setup their phone… I came back to TX to walk in this store as it’s their job and I shouldn’t have to be helping with this.
Quoting their incompetent staff… «GoogleApps… What is that? Gmail or something?»
Nah… It’s only the #1 hosted email service in the IT industry… No biggie.
Pathetic.
Whoever owns this outlet… immediately restaff.

This was totally unbelievable service! I just needed a cell phone charger. I asked if I still needed to sign in. The employee said yes, so I did! There was 7 people in front of me– 6 phones being sold and 1bill pay. Well I waited 25 minutes and then the employee went to the sign in sheet and was simply scribbling off names. Then asked the two, new ladies, who was first. I went to the sign up sheet and he had scribbled out my name! I said as much and he said «oh yea». Well I am already waiting on her so… I said I really did not want to give them any money. I left! The worse service I have ever had. Could we not have a dedicated register person? The bill pay lady waited at least thirty minutes! I will drive to a company owned store instead of the small town franchise store from now on. I try to shop local but come on… Really?